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Business Profile

Cushions

Cushioni

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cushions.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and paid for an order on 6/19/23 for a box cushion in the amount of $80.50. Upon further investigation, I decided not to move forward with the purchase. I cancelled the order the same day via email to the email address provided. The website states that orders can be cancelled within 1 day of placement. I never received any communication regarding the order, cancellation of the order or credit back to my account for the now cancelled purchase. I have placed numerous calls to the number listed with no answer and no way to leave a voicemail. I have emailed numerous times with no response. I have attached the email that I sent on 6/19/23 requesting that the order be cancelled and the amount refunded to my account as well as the cancellation policy that is published on their website.

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the seller and spoke with them on 2/11/23 to confirm the order I placed on 2/11/23 totaling $141.09. I called again on 3/2/23, 3/20/23, and 3/3023. I keep being told that my order is not completed and they need to get the fabric. It has been near 8 weeks. I am very upset and the seller tells me he is too busy to call me back and belittles me. I would not know anything if it wasn't for me calling them. I have paid for the product and I am a paying customer. I would like to know the status of my product and when it will be shipped and tracking information or a refund. I feel I am being taken advantage of and scammed.

Cushioni is NOT a BBB Accredited Business.

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