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Business Profile

Door Repair

The Sliding Door Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Repair.

Complaints

This profile includes complaints for The Sliding Door Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Sliding Door Company has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The Sliding Door Company

      20235 Bahama St Chatsworth, CA 91311-6204

    • The Sliding Door Company

      2614 E Colorado Blvd Pasadena, CA 91107-3746

    • The Sliding Door Company

      355 S 1st St San Jose, CA 95113-2804

    • The Sliding Door Company

      8684 Washington Blvd Culver City, CA 90232-7460

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They promised me a door that looked brand new. They quoted me to replace the locking mechanism but didn't tell me that that only included the "inside part of the lock" not the door handle or the lock on the actual door. They wouldn't even replace the weather stripping. The guy who wrote the quote coincidentally doesn't work there anymore.

    • Initial Complaint

      Date:01/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was from 9/22/2023. We ordered fixed glass panels and glass doors to close off an office space in our apartment. We paid 25% extra for an expedited delivery and installation. After getting rescheduled a few times, the installers either didn't schedule enough time to do the installation on one day or didn't bring the right parts. This has happened 3 times. I have been doggedly trying to get customer service to finish resolving the issue asap notably since we paid extra for expedited delivery and installation because we have a baby on the way and the newborn needs to use the room as a nursery.

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After waiting the standard 10 weeks for manufacturing and delivery, the installers arrived to our home on 9/16/22 without a key component to ensure a beautiful finish to our panel sliding glass doors - the fillers for the floor track. Although they claimed that the item wasn't a part of our order, the invoice said differently. As of this moment, nearly 4 weeks later, after several emails and calls to our sales associate and attempts to call customer service to only have the option of leaving a voicemail and not talk to an actual live representative, no resolution has been reached.
      The total amount we paid for this product and installation was $3,064.99

    The Sliding Door Company is NOT a BBB Accredited Business.

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