We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tobacco Store

Rasta Smoke Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 9, 2024 while making doing some intial shopping at Rasta Smoke Shop, I also puchased a yellow Scorch Torch. The torch was tested by the employee and provide to be functioning. Which continued a couple days after leaving. However, while attempting to refill with butane none was entering the unit. Tried different nossel adapters thinking that it was preventing an accurate sealing and causing the gas to escape. After examing the opening I notice a rubber sealer was missing and causing the spillage of gas. I tried a couple time during the week to exchange the torch. Arriving to the shop prior to it's designated opening. Waited an half hour after that time and still the shop hadn't opened. Finally was able to make it to the shop on December 16 while it was opened. Explained to the employee that I had recently purchase the item and explaining the defect (which the employee confirmed). I was advised that all sells where final and there's nothing that could be done. I wouldn't mind if it was me not liking what I bought and wanted to exchange for a different type of torch or a refund. But, I wanted to do a lateral exchange to an item (with manufacture defect) with one that worked as it should. I don't think it fair the I have to pay for an item that should have been checked before shipping from the manufacture and the shop, before being placed for customers to purchase. All that I ask for is a replacement of what was purchased Thanks for any assistance provided ***********************

Rasta Smoke Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.