We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Heater Rental

Low Cost Interlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Heater Rental.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an interlock device installed in my vehicle and in less than 2 months device quit working. After spending 5 hours trying to resolve it was decided I needed to have vehicle towed to a service center. ******* center said there was a bad blocker on device and it wouldnt be till next day before a new one could be shipped and installed the next day. At that point had no choice but to get hotel room for the night until new part could be installed in vehicle the next day. I have submitted receipts many times and have been told a reimbursement would be coming but has never been followed through.

  • Initial Complaint

    Date:12/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a suspended license due to bad readings with my faulty device. Nobody cares about my freedom I might be arrested by the time this is resolved so thanks low cost I appreciate it.

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The equipment placed in my car is faulty. It is passing tests then failing the next test in 5 minutes then passing me on the re test. This is causing me to take my device in for recalibration almost weekly at $30 a trip plus having to take time off work to take it in. This has been happening for several months and is causing me violations with the state who is requiring me to have this. I have tried numerous times to contact the company and have left multiple messages but have not received any calls back. I have asked to speak with a supervisor but they keep transferring me to technical support who does not answer or return calls due to staffing issues. My car has me locked out and I cannot reach anyone to resolve the issue.

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The device suffered a mechanical failure after two weeks resulting in almost 300 in towing fees. They are running me around and not providing reimbursement. This all resulted from them selling me a faulty device.

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst company Ive ever done business with! Horrible device, that doesnt even function properly. Causing very inaccurate data, which results in my time being extended with this horrible company. Only way to dispute the data, is by submitting a request online for someone to contact you. Ive submitted about 5 requests for someone to contact me about the data, violations, & the *********** have yet to hear from anyone. I feel as if this is the biggest scam ever! I was only supposed to have the device for 5 ************ with the inaccurate data collected causing the violations. My program has been extended about another 5 months. Every single time Ive got the device calibrated, Ive got another violation, causing the time to be extended. Im very fearful I will have to have this device forever, with the rate that things are going.. Its very sickening, as I do not even drink anymore & Im just trying to put this behind me. However, this company is making it impossible to do so. *** asked to make an appointment to remove the device, so I can try another company. Then they tell me its a process in which the *** will probably deny my request, due to my time not being fulfilled. I have no idea what to do & *** been trying to locate an attorney that can assist with disputing this data.. I even have videos showing that this device does not function properly.. theres been many occasions where Ive had to wait over 30 mins for the device to turn on, so I can test & get my car started. In which, it had caused me to be late to work & get written up for my tardiness. Im so scared that if I keep on getting more violations, my drivers license will be suspended and or revoked.. Someone please help!! If theres an email I can send the videos I have, Im more than happy to show the proof that this device does not work properly AT ALL.

  • Initial Complaint

    Date:07/23/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have 2 tow bills that occurred on differnt dates.Both tows related to interlock device failure which disabled my car.Last time had to return vehicle to service center 5 times within 3 week period for recalibration ************ center was over an hours drive.when calling for help or tech suport on 24 hour emergency number was put on hold or hung up on multiple times..on one occasion contacted 24 hour support on a saturday morning received call on a tuesday evening?Waited on hold for up to 3 hours on serveral occasions! Tech suport solution was always return to service center!Was accused of not providing sample or tapering with devices......First device had a faulty camera which shorted out device repeatedly.. 4day wait for parts ?..Sytem was replaced ? Repaired ?Was back at service center 3 days later ....same problem....new device.According to their disclaimer every phone call was recorded...Definitely some intresting conversations !

Low Cost Interlock is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.