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Business Profile

Funeral Homes

Inland Memorial, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Inland Memorial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Inland Memorial, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      UnpursuableMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a pre need contract with inland memorial for a cremation for my dad and now supposedly the company was Bought by a different company with the same name the price has increased and my dad's contact is nolonger being honored by their inland memorial but my aunt has a contract for pre needs but they will honor price for service now and in the future even if price increases. If very frustrating and disturbing that they can pick and chose who they want to cover or not in the time of loss and I think it's the same owner but is working under different business licenses.
    • Initial Complaint

      Date:10/09/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The entire company is full of liars and worst unethical individuals ever. I have no idea how they are still in business. My father was picked up in August 29th, 2022 and we are still waiting for his remains. Already paid in full close to $700.00 dollars. Nobody has confirmed the cremation and the details given for it are absolutely ridiculous. They are liars and nobody gets back to you. I have had to call, email and text message still no responses. ALL LOCATIONS NEED TO BE OUT OF BUSINESS! I filed a grievance against them at the Department of Consumer Affairs Cemetery and Funeral Bureau. My next steps are to hire an attorney and make sure this place no longer does business. They are hurting so many family members and should not be allowed to remain open. Ilene in customer support is clueless. She has promised the owner by the name of Alana was to get back to us and still no calls with no updates. It is now Oct 9th and way over a month since my dad was picked up. This is insane. Originally we were told 3 weeks max. I think at this point he is lost and nobody knows what to tell us. DO NOT USE THEM AND JOIN IN ME IN SHUTTING THEM DOWN FOR GOOD!~ I have all the documentation to prove what I am saying is real.
    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brother died 6/13/22 and we signed a contract at Inland Memorial in Upland for cremation and 3 death certificates. We were initially told 3 to 4 weeks to receive all. After waiting and calling we were told 12 weeks. After 12 weeks the Upland office no longer answers the telephone. I was only able to get **** at the Colton office to answer the phone. She contacted ******** at ###-###-#### from Upland who promised to send the cremains and certificates last Friday 9/16. Nothing arrived. I called today 9/23 and she told me she would call back in 30 minutes , and she did not call. I am beyond frustrated. A friends husband died in Orange County last month and cremains and death certificates were returned in 2 weeks.
    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am ***** *****, POA for my now deceased mom, ******* *******. My mom passed on June 8th, 2022 and Inland Memorial, of CA, took my mom's remains to their place of business. I signed a contract for cremation, on June 10th, there was no place on the doc for mailing directions, so the funeral director told me to email the address to her. I also ordered 9 death certificates through Inland Memorial. ****** Sandez, the funeral director had me pay for the service ($1105.44), through Pay Pal, and told me it would take up to 12 weeks for my mom to be cremated and have the death certificate mailed to me. Now it is coming upon the 15th week of my mom's passing. Friday, September 9th I called the funeral home and there was no answer. Monday, September 12th I tried calling again and no answer. Tuesday, September 13th I called again and my call rolled over to the Inland Memorial in ***** Ca. I spoke with a ******* who informed me that ****** no longer worked for the company, and she could not talk about it but to email another person and let her know the address I wanted my mom mailed to. I did send an email to the person ******* told me too. I did not receive a response to that email inquiring questions about my mom's cremation, death certificates or place I wanted my mom emailed to. Today, Thursday, September 16th, I tried calling ******* at the ***** location and a ***** answered the phone. I asked her job title and she said she had none but would help to resolve my issue-which I explained to her. She said she could not talk about what ****** had done, but I explained I payed using Pay Pal and she agreed with me that that was not appropriate. She seemed to have no records of my mom, asked for her name and explained paperwork was missing. She asked for the name of my mom's doctor, she said that was needed. I am at a loss. I have no idea really what is going on, if my mom is still at the funeral home, has been cremated, where death certificates are etc...
    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incorrect information on death certificates for my grandmother. She passed in May, and we have yet to receive the corrected death certificates even after multiple contact has been made. ****** at the mortuary was contacted on 9/1/22 and he stated that "This should have been fixed in July. Someone here dropped the ball, they will be done by friday 9/9/22 and I will personally hand deliver them that day." I attempted to contact them on friday to make sure that was still the case. An older frantic woman answered the phone and I requested a confirmation that ****** was still going to do as promised. She kept telling me the death certificate office was not available until monday which is not what i called for. She also stated she couldn't get much done right now because she was driving while on the phone.. We've had other issues with them as well and would like to never have to deal with them again but we can't do so until we have the corrected death certificates. I also received a butt dial call from the woman i spoke to about 20 minutes after our call ended, I heard quite a few things a customer should not have to heard from a service provider such as a funeral home where a loved one was sent. It sounds like they need an audit of their services.
      They also did not separate the ashes as per requested and had to go back to get them separated properly.
    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/6 my mother in law passed and was taken there for cremation. Since then we have received no feedback on what is going on with her body or the ability to get the death certificate. When we do get someone to answer the phone we keep receiving the run around and told they will call us back but never do. This has caused undo stress on both my father in law and wife for not being able to get her ashes and allowing him to get the death certificate to receive her life insurance policy.

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