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Business Profile

Cell Phone Accessories

Titan Power Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some cables on 5/27/2025 with the expectation theyd be shipped within the ***** hours stated in the company website. They have not shipped more than two weeks ********* week after the order, I inquired as to the status. A day later, I received notice a shipping label had been created. However, more than a week after this notice, the order still had not shipped.*** tried to contact the company several times. They have not answered. I have asked for a refund and to cancel the order several times Again, no response from the ********** seems this company is a front for scammers interested in only getting your money and not delivering on their promises.

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are frayed and not charging properly. They say lifetime warranty and replacement. As you can see they are broke. I have sent multiple emails since March and haven't hard from them.

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered cables and 2 charging blocks for $95 on April 2nd, 2025.Come April 14th, I ask about where my items are as it's been almost 2 weeks. I get an email from a ******* ****** who says he's really sorry for the delay, and what I ordered will arive in 5 to 10 days from last email. April 17th I messaged again and they never messaged back. There's also no number to call, which is really weird. The tracking number provided via **** could not get info as shipper hasn't given updates to the order. I'm really irritated and I'm going to call my bank and get my money back. How they have half a million happy customers? I have no idea. Not happy at all. Oh, when I try to get tracking number, I had to quickly copy it as an ad from them popped up quickly after, and I wasn't able to see info again. Also, they're not BBB accredited.

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a charging cord and buy one get one charging block. Received one charging cable that didnt even work properly and one charging block not the free one as advertised.

  • Initial Complaint

    Date:02/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 4 charging cables on 12/1/24. On 12/13/24, I finally received an email stating my order had been shipped. The tracking link provided takes me to a Chinese website. Since then, there have been no further updates about my order, despite the fact that they continue to send me daily marketing emails. Attempts to contact customer service go unanswered.

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently my Titan Power+ Titan Smart 6' Cable stopped charging any devices. The light on the cord comes on when powered up so I know the cord is getting power to it, when I plug it into the devices nothing happens but if I use a different cord the device starts charging so it has been narrowed down to the cord. I have even tried the cord with different power blocks. I went to the Titan Power+ website and they state a Lifetime Warranty on this cord "WARRANTY - We offer a lifetime warranty on our Titan Smart Cable and Titan PD Cables. For all other products, a 60-day warranty from the date of delivery. The warranty covers any manufacturing defects that result in the product failing to operate. In order to receive your FREE replacement cable/product we will require evidence clearly showing the defect. This evidence will be required in video form. Once satisfactory evidence of this defect is presented to our Customer Support team we can begin the replacement procedure" and even promote the lifetime warranty with a ******** video *********************************************************************** I have reached out multiple times and have sent in the video of the cord not charging my phone but no one will respond from the company. They also promote 24/7 support which is False Advertising because they do not list any chat options or phone numbers to call, only a generic webform submission form and a generic email address of ******************************* By the non communication after multiple attempts to contact them, this company is purposely mislead their consumers and falsy advertising their products, support, and warranty. by doing a simple Web Search of the company and other BBB Reviews, this business should not be allowed to operate in the ** as further digging shows it is an overseas company.

  • Initial Complaint

    Date:01/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 1/3. There has been no response from the company when asked about my order besides that they will check with the shipping department. It has even gone as far as me disputing the charges with my bank because it does not seem right to pay for a product that it seems like you will never receive

  • Initial Complaint

    Date:01/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed Order # ****** on 12/8 and received a confirmation email stating a tracking number would be provided and that delivery is within 5 to 10 working days. On 12/15, I sent an email inquiring about shipping, as I still hadn't received a shipping confirmation. On 12/16, customer service replied stating, "We have inquired about the status of your package with our shipping team and they will soon update us in this concern." I sent another email on 12/18, 12/20, and 12/22 with no replies. I've also attempted twice to reach out on ******** Messenger with no response. It's now been 2 weeks with no shipping email.

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from Titan Power Plus with the promise of fast shipping and a quality product. I received neither because I still haven't received the item after a whole month (I ordered on November 25). I submitted a support ticket, after which they sent the generic response of "We have inquired about the status of your package with our shipping team and they will soon update us in this concern." that was seen in others' responses. It's been a week since I submitted that ticket, and "soon" is apparently not so. The package supposedly comes from ********, but that is a lie considering packages only take a few days to travel down the coast to *******, and it hasn't even finished processing yet. I would like a full refund.

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details of the transaction as per below,- Date of the transaction: Thursday, 5 December 2024 - The amount of money paid to the business: SGD$59.40 inclusive of discount code Q36S2F2R - what the business committed to provide you - support team advised that relevant concern has been forwarded to their shipping team to locate the progress of my order, had also sent follow up emails but no updates/response was provided.- Whether or not the business has tried to resolve the problem: none, no resolution provided as well.And since purchasing it on 5 December, there has been no further movement or updates since then, and the customer support / admin team is super unresponsive.

Titan Power Plus is NOT a BBB Accredited Business.

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