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Business Profile

Cell Phone Accessories

Titan Power Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders in August of 2024. I have not received any following emails with shipping or tracking information. I contacted customer service twice so far and they have only said that my concern has been passed on to shipping.

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered large quantity of items from this business on Oct 3rd. Order still hasn't processed or shipped and customer service continues to state they are "looking into it".

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for two car chargers and three charging cables on 9/21/2024. I sent emails and messages on ******** Messenger, and they all say the same the same thing that due to capacity constraints and supply chain interruptions, they encountered unforeseen challenges and every response says that they have forwarded this to their shipping team and will have an answer to me within 1-2 days. It is 10/9/2024 today, and I have yet to get anything resolved with this even to just let me know when I can expect to receive this. The money was taken out of my account immediately after I completed the order, and the status of my order hasn't updated since I purchased these on 9/21/2024. I would like to know a date that I will receive my purchase or at least would like a refund if they can't give me that.

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered new power cords due to upgrading phones. Paid $74.70 and card was charged immediately on 9/20/2024. Shipping to ** shows to be 5-10 business days and many times sooner. As of 10/2/2024 my order has not shipped and cannot get an answer from Titan.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered last Aug 29 ang havent any updates regarding my order. I want a refund if they will not ship it anytime soon.

  • Initial Complaint

    Date:06/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, paid for the order and waited 12 business days, found no tracking number no email confirmation nothing tried to contact the company, seems like the only way you can contact said company is through email service. Either way I have received no help whatsoever. I cannot even speak to anyone. I have not received ANYTHING from them I just want my money back. And I never want to deal with them again

    Business Response

    Date: 06/22/2024

    Hello *****,

    Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your concerns and provide the best solution to resolve the issue.

    After thorough investigation, we were able to find a delay in shipping your order. We have taken steps internally and your feedback has been sent our shipping team for better shipping process.

    A billing adjustment has been done on June 20th, 2024, where we refunded the full amount paid by you for Order#******.

    Please accept our sincere apology for any trouble and inconvenience this has caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in future.

    Thank you

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several chargers for my ******* Note9 primarily for the lifetime warranty. I had 2 of my chargers come apart at the 90 degree connection and wires are showing and charging does not work. I contacted the company through email as they do not have a phone number and after several days later i received a response. The response was Since we do not offer return shipping, we usually allow for images to be sent through. However, due to recent exploits being uncovered we now require a video to be sent through showing the current date within the video or show the order confirmation on the phone screen or printed off. We also advise that you remove the case if your phone has one. If the video is long, please share it via ****** Drive (provide unrestricted link) or drop box. I do not have ****** drive or drop box and they refused to allow mw to sent the information via e-mail. thus they refused to replace my charging cables. i feel this is their way of not having to stand behind their warranty by making you create a ****** account just to sent them the info requested. i offered to send pictures and even a short video via e-mail but they refused.

    Business Response

    Date: 05/10/2024

    Dear ****,

    Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your concerns and provide the best solution to resolve the issue. 

    After thorough investigation, we are sorry for the issues you have experienced with the cables you purchased from us for your ******* Note9. We sincerely apologize for any inconvenience this has caused you.

    We understand your frustration with the video requirement for warranty claims, and we appreciate your willingness to provide the necessary evidence. In order to expedite the process, we kindly request you to provide two shorter length videos, each showing the specific issues with the cables. This will help us assess the situation more efficiently.

    As per our warranty replacement process, we do require a video to be sent through showing the current date within the video or displaying the order confirmation on the phone screen or in print. While we do not offer return shipping, we usually allow for images to be sent through for verification purposes. However, due to recent exploits, we have implemented this additional security measure to ensure the validity of warranty claims.

    We apologize for any inconvenience this may have caused, and I assure you that our aim is to uphold the integrity of our warranty service and replace your faulty cables as quickly as possible. Please feel free to reply to our email communication and let us know if there are any further questions or concerns you may have, and we will be more than happy to assist you.

    Thank you for your understanding and cooperation.

    Titan Power Plus

    Customer Answer

    Date: 05/17/2024

     
    Complaint: 21580600

    I am rejecting this response because:

    Its their way of not holding up their warranty. I can not send a video. I sent pictures showing the bare wires and damaged cables.

    Sincerely,

    *******************

    Business Response

    Date: 06/15/2024

    Hello ****,

    Thank you for your response.

    Unfortunately, we are still waiting for the videos for the faulty cables to replace yours asap. Once we have the videos, we will ensure to replace your cable and also send you a free cable for the inconvenience.

    We will wait to hear from you via email.

    Thank you

    Customer Answer

    Date: 06/20/2024

     
    Complaint: 21580600

    I am rejecting this response because:

    I'm not making or opening a ****** drive account or drop box account to send you videos. You won't accept it by email or text

    Sincerely,

    *******************

    Business Response

    Date: 07/05/2024

    Hello ****,

    Thank you for your response.

    Unfortunately, we are unable to replace the cables without a video evidence. We as a company stand behind our products and for ease of our customers we do not ask them to send the defective products back to us as this is an extra cost added to their pocket. 

    We follow this is a general process for all customers and ensure that the products are replaced at no cost to them. We urge you to share the videos so that we can process your replacement request. We have already responded to your email about this issue and we hope to hear back from you soon.

    Your sincerely,

    *********************

    Customer Answer

    Date: 07/16/2024

     
    Complaint: 21580600

    I am rejecting this response because:

    A video long enough can not be sent through email as Titan suggests. Emails with that size of an attachment will not send.

    Sincerely,

    *******************

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife an I placed a order on line #****** on March 7 this year shipping was supposed to be 3 to 10 days we have yet to receive our order they did take the money out of our account March ****** gave us 5 dollars back for inconvenience they said I have been texting them for a month I finally told them we wanted our money refunded as of April 5 they will not respond back to me even tho I continue to text them

    Business Response

    Date: 05/02/2024

    Hello *******,

    Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your concerns and provide the best solution to resolve the issue.

    We apologize for the inconvenience caused by the package being delivered to the wrong address. We have taken immediate action to rectify this issue by refunding your order in full, your order#****** was refunded in full by our support staff on April 10th, 2024 via same payment method used at the time of payment. Rest assured, we have also implemented additional measures to prevent such occurrences in the future. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further concerns or require assistance, please do not hesitate to contact us directly.

    Thank you for bringing this matter to our attention.

    Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in future.

    Thank you

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recevied an item that wasn't what I thought it was or did what I thought it was supposed to do and this company has a clear 30 day money back policy, and while waiting to hear back from them about a return label I plugged it in to see how it worked and it goes off and on with working while charging my nephews iphone. So I then sent out another email stating that it does not work properly in the first place, I was finally sent an email saying that I have to ship it back over seas when it wasnt from over seas in the first place or I had another option of keeping that product and getting ********************************************************** money to send over seas they recommend I do the 25 percent money back option and sorry for the inconvenience.. I have tried over and over to get a hold of someone in charge and talk about what there policy clearly states and nothing still.

    Business Response

    Date: 01/20/2023

    Hello Shalako,

    Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your concerns and provide the best solution to resolve the issue.

    After thorough investigation, we were able to find a delay in responding to your messages and we admit that our support staff was unable to respond in time with appropriate answers to your concerns. We have taken steps internally and proper coaching has been provided to the support staff.

    A billing adjustment has been done on today, Jan 20th, 2023, where we refunded the full amount paid by you for Order# ******.

    Please accept our sincere apology for any trouble and inconvenience this has caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in future.

    Thank you

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 17th, I purchased several charging cords from Titanpowerplus.com. When the items arrived, I found that they did not fit my phone when the case is on it. That is just as good as not fitting, because no one in their right mind carries a phone with no protective case. Plenty of companies sell cables with ends that do fit my ****** with the case on it. I contacted Titanpowerplus.com the same day i received the order, or within just a few days, but did not hear back from them. I subsequently contacted them at least 4 more times without a reply. On their website they advertise speedy customer service. Not so, apparently. I finally got a response from them today, with only two days of their 30 day return policy remaining. Because their website has such strict rules about returning items within 30 days, I have had to open a dispute with my credit card company. This has been a very disappoinging experience with Titanpowerplus. They ought to be ashamed of themselves for treating a customer so poorly. They also advertises Free Returns, so will expect the company to provide me with a return label if they ever get around to assisting me with the problem.

    Business Response

    Date: 01/10/2023

    Business Response /* (1000, 6, 2023/01/10) */
    Hello ******,

    Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your concerns and provide the best solution to resolve the issue.

    After thorough investigation, we we were able to find that our support staff responded to your emails within 24 hours of receipt. Since the start of your conversation on November 5th, our support staff provided the resolution to your concerns (screenshots attached).

    We are sorry for your disappointment with the cables not working with your armor cases. Unfortunately, there are some cases in the market which are bigger than standard size cases. On our product page under FAQ's we mention about the cases which are not compatible with our cables (screenshot attached).

    As a dispute has been raised with the credit card company, our disputes management team is working on your case. Unfortunately, our support staff is unable to offer a return or a refund due to the dispute. You will receive a response from our disputes management team soon.

    Please accept our sincere apology for any trouble and inconvenience this has caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

    It's our goal to retain you as a satisfied customer and will hope to serve you again in future.

    Thank you


    Consumer Response /* (2000, 7, 2023/01/09) */
    Please mark this case RESOLVED. The merchant was very slow in responding to my complaint, but I have found that the item does fit my phone. Thank you.

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