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Business Profile

Discount Stores

99 Cent Only Stores

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

This profile includes complaints for 99 Cent Only Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

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99 Cent Only Stores has 107 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to the 99cents store to buy Halloween decorations and bought a hanging pumpkin, the price on the pumpkin was $2.99 the price I was being charged was $3.99 with no warning or anything, I only notice when I looked at my receipt. When I went back to the store the cashier told me that the price sometimes doesn't match what it scans and I told her it should since that is the price being advertised, she starts arguing. I just asked for my money back!

    • Initial Complaint

      Date:09/21/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/21/2022 I purchased a total of 23 items from the ***************** store. Every single item was marked ending in 99 cents, yet each item was rounded to the nearest dollar amount at the register. For example $5.99 was rounded to $6, $0.99 was rounded to $1, ect.
      I called the corporate office and was informed that this was "Company Policy" to round the total up to the nearest dollar.

    • Initial Complaint

      Date:09/01/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This store cashier always does the same thing to us I cannot take it no more we paid for our items don't keep it this is hard earn money being spent for something we want this store will keep doing this every time the store bags the items under the counter so you cannot see when the item is being thrown under the counter this should stop happening to customers

    • Initial Complaint

      Date:09/01/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 16th I was given a 'scratcher' at the ** **** store *****************************. I scratched it and found that I had won a *** gas card and would get it in 6-10 days. I filled out the information requested and submitted it. I never received the promised gift card so on August 26th I emailed their customer support. They gave me a case number XXXXXXXX and told me they needed a photo of the scratcher, which I sent them. I never heard back, so on August 29th I phoned their **************** number, I got a message that they were too busy to help me and they would call me back. No one has called me back and to be honest I don't expect to hear from them! I would like the store to deliver the card to me, if they don't I will bring it up with the state consumer affairs division. What a disappointment!

      Business Response

      Date: 09/09/2022

      Consumer Response /* (2000, 6, 2022/09/08) */
      I received the debit card that I won in the mail so please cancel my complaint. Thank you very much
      ***********

    • Initial Complaint

      Date:08/26/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have emailed customer service in order to have my information and account deleted ************** and they have made it difficult and I demanding I call and give a reason why I ask deleting. That's my privacy I have emailed and clearly requested my account and information to be deleted, to no avail. A complaint has been submitted to the ** attorney general.

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** cent store is over charging customers example product is **** getting charge ****

    99 Cent Only Stores is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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