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Business Profile

Home Improvement

B&F Cabinet Stone & Floor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the B&F cabinets location in ******** (AKA ********************* and received the emailed estimate on 1/27/24. I was charged $200 via electronic Credit Card process dated 2/16/2024 for a full Kitchen install with Cabinets and quartz countertop. I requested on 2/15/24 that the workers use something to protect floors. Response was that they would Keep those floors looking brand new for youThe condo was not lived in yet.Floors were installed on 2/17/2024. Payment 1: Check, 2/21/24 Payment 2: Check, 3/5/24 Initial install:3/4/24,3/5/24 Day 2: Went to view work but the workers were still working,Wednesday 3/6/24, I went toinspect I texted pictures of damages and concerns after the install-Including my brand new flooring (installed before their install) and damages to countertop (they installed) and the cabinets. They used condo as cutting/sawing station & not cleaned.I provided a ****** folder of concerns and texted my point of contact all the info. A next install on March 9th- worker fixed some of concerns. I texted pictures of all the damages and concerns still.I emailed 3/11/24 concerns A third attempt was on 3/14/24. The worker fixed most of concerns. I provided texted pictures of all the damages (Countertop and flooring) right away that could not be fixed by 3rd guy. I attempted to follow up and to schedule a resolution/attempt to fix this concern via text message, email and phone calls. Email 4/9/24 with floor estimate, Texted video of countertop and picture of flooring damage again and I have not received any confirmed resolution.I would like counter fixed or replaced if cant fix

    Business Response

    Date: 05/04/2024

    we already contacted the customer to fix.

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased kitchen cabinets, countertops plus installation - vendor paid in full prior to install. Installation occurred over 2-day period, there were 2 separate teams. Team on first day did not speak English therefore, unable to communicate with me about cabinet installation when asked specific questions, no answer or acknowledgement. Installer had questions but had to communicate with office personnel then back to me which was unclear. With this happening several times, communication was a total fail, the person on the phone not on job sit. Top level cabinets installed 5 - 6 inches from ceiling which was not in the plan or photo. Requested installer to change and move cabinets to ceiling as per plan. Cabinets were removed from freshly painted walls and installed at top of ceiling. With cabinets being moved, installed maliciously and in anger because I did not want to leave cabinets as he incorrectly installed. Cabinets reinstalled and damaged, installer used chalking to cover broken area and nailed with one screw, this is unsafe. Crown molding and other surfaces were absolutely filthy. Installed used shelf as foot base. Day 2 installer responsible to install countertops, sink was 33" x 22" cast iron sink. This sink style is for above view, install place countertop over farmhouse sink cover 2" of the sink cutting landscape of sink, this will also leave room for bacteria and fungus underneath countertop that covers sink awkwardly. This installer did not speak English and was unable to communicate. Called B & F Cabinets and was told manager or boss not available until August 15, 2022. Requested sales associated to help with resolution but no response. During this time, my family and I have no kitchen because the construction crew is unable to work around cabinet mishaps. Looking for vendor to replace damaged cabinets or refund cost for cabinets. I am willing for vendor remove cabinets if refund granted.

    Upon closer look at work performed by B&F Cabinets, the following observations made:

    1. Several cabinets damaged, look old.
    2. Cabinets missing several screws for secure affix to wall.
    3. Few doors with loose hinges.
    5. 33" sink reduced to 28" due to countertop cut.
    6. Installers on first day damaged newly floor with equipment.
    7. Cabinets look like purchased from **** or used.
    8. Cabinet installer used shelf of cabinets for foot stand.
    9. Left trash in cabinets and on the floor.
    10. Installers did not speak English therefore, communication was a fail.

    This is my home, very disappointed to what I envisioned from a new kitchen. I AM EMBARRASSED.

    Need to review why fillers placed in unnecessary areas.

    I am very disappointed from payment of almost $9k dollars that I am possibly needing to order replacement cabinets and countertop.

    Sincerely,
    ********* ********

B&F Cabinet Stone & Floor is NOT a BBB Accredited Business.

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