Complaints

This profile includes complaints for Valley Audiology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Valley Audiology has 2 locations, listed below.

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  Valley Audiology

  2415 High School Ave Ste 300 Ste 300 Concord, CA 94520-1815

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  Valley Audiology

  1220 Rossmoor Parkway Walnut Creek, CA 94595

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago I ordered a pair of hearing aids from Valley Audiology, located at 1872 **** Valley Blvd. in ************, **. I did this with ********************************************* AuD. At the time I told her that I wanted in-the ear hearing aids as opposed to those that sit behind the ear with feeds that go into each ear. She took down the information and several weeks later I received a pair of in-the-ear hearing aids manufactured by Phonak. I was told that Valley Audiology received a check for $1,400 which I took to be the purchase price. Thus I anticipated having $3,600 left from the original $5,000.It soon became apparent that these aids were of very dubious quality. They amplified everything making them worthless in a social situation. They were not able to selectively amplify speech, tamping down background noise. This was a feature that every one of my previous hearing aids had. And among these was a pair of in-the-ear hearing aids!Last week I brought them into ******************** in the hope that she could adjust them so they, too, would tamp down background noise and selectively amplify speech. I was shocked to learn that this could not be done. I was told that they didn't have or had very poor directional mics. I was also told that the behind-the- ear model, however, would be able to do this.I contend that she should have told me this when I said I wanted in-the-ear aids rather than behind -the-ear. This may have prevented this predicament. I had an excellent pair of Widex hearing aids which I had ordered three years ago. Unfortunately, they were in their carrying case which I must have dropped. In any case, I no longer have them.I will be purchasing another pair from the ****************************. The total cost will be $6,300. I anticipate having some $3,600 available from my Insurance allotment. The remainder I will pay out of pocket.

  Business Response

  Date: 04/24/2024

  Please see attachment