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Business Profile

Garage Door Repair

Precise Garage Door and Gates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Door Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had them repair a gate but theyre failed and now they will not answer my calls or get back to me.

    Business Response

    Date: 04/04/2024

    Subject: Response to BBB Complaint for Precise Garage Door and Gates

    Dear BBB,

    My name is *************, the owner of Precise. I want to address the complaint that was raised against our company.

    We consistently maintain high standards of customer service. We're always available to our customers, and I personally make sure to answer all their queries promptly.

    Regarding the complaint, we followed the contract to the letter and completed the specified job. Later, the customer requested a separate task to be performed - a welding job - that was not initially included in the contract.

    When the newly welded part broke, the customer expressed his dissatisfaction in a rather intense manner. We explained that this additional task was not part of the original contract, and thus it would incur an extra charge. The customer was not pleased with this.

    It's crucial to note that all the tasks outlined in the original contract have been completed successfully and are still functioning properly.

    We pride ourselves on our reputation. With more than 400 five-star reviews on Yelp and ******* we are committed to maintaining the highest standards of service. We invite you to verify this.

    As a military veteran, I run my business with integrity. Our aim is to assist homeowners and we do not believe in offering services for free unless agreed upon.

    Thank you for your attention to this matter.

    Best regards,
    *************, 
    Owner, Precise Gate Company

Precise Garage Door and Gates is NOT a BBB Accredited Business.

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