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Business Profile

Aircraft Brokers

Aircraft Spruce and Specialty Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aircraft Spruce and Specialty Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order ******** through ************* for a back ordered item on 9/30/2023.I requested cancelation of the order on 4/17/2024. I never received any further monthly reminders of the order.On 12/12/2024 I notice a charge from "aircraft Spruce", a company I never heard of before. I disputed the charge and canceled my card thinking my card had been compromised. I eventually received the item and put 2 and 2 together.Happy to return the merchandise, after multiple calls to get a return label, however they only partially refunded me. They kept $38.42 for the return shipment and $44.21 for "prepaid freight", whatever that means. I am tired of dealing with this company I've never authorized to charge my credit card and will need to dispute the remaining amount if not refunded.

      Business Response

      Date: 01/02/2025

      This product was on backorder from the manufacturer for over a year and when we received stock all open orders were shipped. We had no record of the order being cancelled, but if we missed this request we apologize. We processed an *** for the product to be returned and will be refunding the charge in full including freight. When the order was placed we were operating our ****************** but now all orders are processed through our main company Aircraft Spruce. 

       

      *** *****

      President

      Aircraft Spruce

      Customer Answer

      Date: 01/03/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *** *****

       

    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought an alternator from Aircraft Sprues with overnight shipping. *** came to my residence, which was occupied, never rang the bell requesting a signature. They dropped off another package and left a note saying no one was home. Several people were there, two waiting on the ************ dropped a packege but never rang the bell for the second, requesting signature Just left a note saying no one was home.

      Business Response

      Date: 01/02/2025

      Mr. ***** placed an order on December 26, 2024 to be shipped ******* for delivery on December 27. We shipped as requested, but for some reason *** could not deliver on the 27th and delayed delivery until the 28th. We will be refunding Mr. ***** in full for the freight cost due to the *** delivery delay and we will be requesting a refund from ***. We are sorry for the delay but Aircraft Spruce shipped same day as requested and the *** delay was beyond our control.

       

      *** *****

      President

      Aircraft Spruce

    • Initial Complaint

      Date:04/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Datcon Hour Meter MDL # *** for $87.95 and shipping $20.05 (order N *******) . The Meter stopped working at 30.3 hours. Aircraft Spruce made me mail it to ******* Global Instruments for analyses and I have to pay shipping $6.90 ( Tracking is **********************). It was received 04/29 at ******* Global Instruments. Now they want me to wait for 2-3 weeks . I feel like I have been ripped off, because I bought the meter from Aircraft Spruce , but they will not step up and take responsibility. I am requesting a refund, including all shipping expenses, because I don't trust Datcon anymore. I have been A.S. customer since the mid 80s and I've always been happy. I wish this had not happened, because I don't trust A.S. anymore. Thank you for your help.

      Business Response

      Date: 05/24/2024

      ******,

       

      I emailed ****************** directly this afternoon and informed him that we had already refunded him for the defective instrument and would refund him for the shipping charges today. He responded quickly saying that he was very pleased with my response and looked forward to continuing to use Aircraft Spruce as his supplier. Please update your files to reflect that this complaint has been resolved to the customers satisfaction.

       

      Thanks for bringing our delayed response to my attention with your letter.

       

      Best Regards,

       

      *****************

      President

      Customer Answer

      Date: 05/26/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/19/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9-11-23 I placed an order for a Landing Gear Oleo Frame Cover, order number *******. Cost including shipping ***** . Sent to ************************************* ************** *****. The package arrived on 9-16-23, and it was not the part I ordered. Called Aircraft Spruce Mon. 9-18-23 and spoke with *****, explaining to her I received the wrong part, she told me the part I purchased was not in stock and told me to place the number ******* for *** return to Ca. Not being able to fulfill my order on the wrong part, on arrival to Aircraft Spruce my funds would be returned to my account. The package was placed by the garage for pick up by *** for 2 weeks binging it in at night placing it out everymorning for 10 working days and never picked up. I called Aircraft Spruce on 10-5-23 to inquire why my package was not picked up, I was told pick number ******* would have to be reissued but that would require her supervisors approval and she was not available at the time and would get back to me with the pick up information. I waited all afternoon and E-mailed Aircraft Spruce. The following day 10-6-23 I received an E-mail from ************** which said the same as above.(Would need a supervisors approval to process my request), This excuse is getting old, and I need resolve ****************************** Thank you.

      Business Response

      Date: 10/19/2023

      We apologize the delay. We have attempted twice to have the item picked up by *** so that we can issue the refund. Both previous attempts were unsuccessful. We have now sent a return shipping label to the customer to have the part returned at which time we can issue the refund in full. Thank you for your continued patience.

      Regards,

      Aircraft Spruce

    Aircraft Spruce and Specialty Company is NOT a BBB Accredited Business.

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