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Experian Consumer ServicesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 304 Customer Reviews
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Review fromKera A
Date: 07/11/2025
1 starKera A
Date: 07/11/2025
I've been using experian for many years and never had any complaints until now. They made their login very predatory so that you can accidentally sign up for their free trial without realizing it. Went to cancel only to find out ive already been charged for the next month. I canceled it immediately but customer ********************** won't give a refund for the next month even though I haven't used it. Very shady business practices and customer ********************** is horrible. I'm done using experian now and will go somewhere else. Definitely done recommending them to anyone now.Experian Consumer Services
Date: 07/14/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our records indicate that you ordered a trial membership on July 3, 2025. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 11, 2025. Per your request, your paid benefits will cease, effective August 11, 2025. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer, and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $24.99 on July 14, 2025. Please, allow 3 - 5 business days for these funds to process to the credit card ********** this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.Review fromKathleen D
Date: 06/30/2025
1 star****************. almost impossible to reach a live person without learning tricks to confuse the computer from other frustrated consumers. Should not be in business! Had no problems removing a credit freeze and fraud alert from other two credit bureaus.Review fromCassie C
Date: 06/26/2025
1 starHorrible predatory practices. I'm constantly bombarded with new credit cards and loans to apply for. The boost is joke and doesn't properly apply utility payments. I put in a dispute and within a day responded that it was a legitimate collection. Further my Experian is 80 points lower all my other scores. While I understand they use a different scoring method, there's zero reason for an 80 point difference. Everyone goes through hard times and this disparity makes it harder to recover and rebuild your life. A 5 year old (pandemic) bankruptcy and an almost 2 year old missed payment due to a layoff should not cause an 80 point difference which destroys someone credit to the point they can't get a decent intrest rate or qualify for certain loans because lenders go by the lowest score. People are not criminals simply because they get get laid off or have another life event that causes a bankruptcy or missed payment.Review fromGrace H
Date: 06/13/2025
1 starGrace H
Date: 06/13/2025
I have had the unfortunate experience of having someone else's phone number and email attached to my account and I have been trying to get ahold of someone at experian for a couple of days. I call and give my information (which they say is correct through their robo-call system) and then when I try to log into my account, it tries to send the security code to a completely different phone and email that have never been attached to my social security or account. I can't get through to anyone on the phone, and there is no way to submit an IT ticket on their website. For a company that has a huge influence over important experiences in your life like buying a car, getting a credit card, and buying a house, they are such a scam. If you are trusted to be a company that is deemed important in our society, you should be providing customer **********************. Transunion and Equifax are super easy and helpful to use. It's only Experian. What a frustrating and disappointing company.Experian Consumer Services
Date: 06/16/2025
BBB Response:Thank you for writing and expressing your concern regarding your membership with Experian(R). If you believe that your profile credentials have been changed by an unauthorized third party, you may request that the existing member profile be deleted from our website. Once completed, you would then be able to create a new profile and reauthenticate your identity. To begin this process, we will need additional information. Please provide us with all of the following, along with a description of your request 1.Copy of your Social Security number card 2.Copy of your current drivers license or government-issued photo ID reflecting your current address 3.Copy of a current utility bill or bank/insurance statement reflecting your current address Please fax the requested documents to: ************** ATTN: Experian Consumer Affairs (Ref# *********)Or, you can mail to: Experian Consumer Affairs *************************** Our customers are very important to us and we look forward to hearing from you with the information.Review fromErika H
Date: 06/13/2025
1 starErika H
Date: 06/13/2025
Experian membership is a scam so that Experian can steal from consumers who are just trying to monitor their finances. The membership can only be canceled by a live phone agent. Their hours are extremely limited, so if you work a normal day job, you will have to take a day off to get through. Even if you can call when they are open, the ** will make it nearly impossible to get to a live agent. Meanwhile, months of them STEALING from their customers go by and there is nothing the customers can do. If you finally reach an agent, they will hard sell and delay canceling. Protect yourself. Do NOT use Experian's trial.Experian Consumer Services
Date: 06/16/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our records indicate that you enrolled with CreditWorksSM Premium on March 29, 2025, followed by a request to cancel the membership on June 13, 2025. Customer satisfaction is our priority. As a courtesy, we issued a refund of $24.99 on June 16, 2025. Please allow 3 - 5 business days for these funds to process in your credit card account. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.Review fromTaylor A
Date: 06/09/2025
1 starTaylor A
Date: 06/09/2025
YOU CAN'T EVER TALK TO ANYONE. My name change was messed up when I got married and I couldn't get approved for my house loan because of this. No website options cover this and it needed to be handled immediately. Customer ********************** will never give you an agent. No matter what you say it routes you through an automated service and hangs up on you telling you to check the website. This should NOT he allowed for a credit bureau that MOST LOANS go through and the public DOES NOT have a choice about.Experian Consumer Services
Date: 06/16/2025
Thank you for writing and expressing your concern regarding your information on your Experian(R) credit report. Each credit grantor makes such decisions based on its own guidelines. Consumer credit reporting agencies only store information from credit grantors and information contained in public records and supply this information to other creditors.However, if you will submit documentation, we would be able to review this information further. 1.Copy of your Social Security card 2.Copy of your current drivers license or government-issued photo ID reflecting your current address 3.Copy of a current utility bill or bank/insurance statement reflecting your current address Please fax any supporting documents to: ************** ATTN: Experian Consumer Affairs (Complaint ID: **********, you can mail to: ECA *************************** We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.Review fromida s
Date: 06/03/2025
2 starsida s
Date: 06/03/2025
I want my refund back of 2499 I don't know who you are and I don't want you taking money from my accountExperian Consumer Services
Date: 06/04/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R). Our records indicate that you enrolled with IdentityWorksSM on November 30, 2024, followed by a request to cancel the membership on June 3, 2025. Customer satisfaction is our priority. As a courtesy, we issued a refund of $24.99 on June 4, 2025. Please allow 3 - 5 business days for these funds to process in your credit card account. Per your request, your paid benefits will cease, effective June 4, 2025. You will continue to have access to your Experian(R) credit report and FICO(R) Score daily at no charge to you. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.Review fromRicky W
Date: 06/01/2025
1 starRicky W
Date: 06/01/2025
Absolute disgrace and unacceptable the power they have over people's credit yet don't provide customer **********************. They need to be investigated for what they claim to do.Experian Consumer Services
Date: 06/04/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Experian CreditWorksSM prides itself on providing an excellent customer experience and vigilantly strives to provide the highest standards of customer care and satisfaction. We have several ways you can reach out to us. You can reach out to us by mail (ECA, ****************************), by phone *************), or through our email (******************************************************************).We assure you that we will give serious consideration to the issues you presented to us. It is through information provided by customers like you that we can improve our products and memberships.Review fromCatherine L
Date: 05/22/2025
1 starCatherine L
Date: 05/22/2025
Ive been trying to get a live person on the phone for two hours and it refuses to transfer me, the automated system. It can only transfer under certain reasons. Im trying to cancel a membership. This has been the most frustrating experience of my entire life and I am 52 years old. Stay away from these moneygrubbing a******* cause youre just buying them another beach house.Experian Consumer Services
Date: 05/29/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R) IdentityWorksSM. Our representative emailed you requesting the best time to reach you on May 29, 2025 At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.Review fromAlina M
Date: 05/15/2025
1 starAlina M
Date: 05/15/2025
I was charged ***** this morning and have spent 30 minutes trying to get a human being on the phone but the ** automated line keeps me going in circles. I have a free account so why when I liged into that account after about a year now I get charged. By this business own automotive line they dont have my card information? Well my bank account tells me different. How difficult it is to speak to a human and the run arounds when it comes to peoples money is SHADY business and I believe this company is unprofessional with integrity but dedicated to SHADY unethical business practices. I WOULD NOT RECOMMEND. The BBB and American federal Government needs to BANNED THIS BUSINESS. If you can not keep your own files correct and you rip people off why would I trust you will such vital information.Experian Consumer Services
Date: 05/19/2025
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our records indicate that you upgrade to IdentityWorksSM on May 7, 2025, followed by a request to cancel the membership on May 15, 2025. Customer satisfaction is our priority. As a courtesy, we issued a refund of $24.99 on May 19, 2025. Please allow 3 - 5 business days for these funds to process in your credit card account. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.
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