Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in good standing for multiple months with Cliq and had been reaching my month limit. I reached out to Cliq to increase my monthly limits on Aug 2nd 2022. I was told to submit some paperwork and they would review my account. On Aug 4th I emailed saying that I had not received my payout from Aug 1st. I was told that there was now a hold on my account to review my account. I continued using Cliq for another week which turned into $36K that Cliq owed me. I sent messages almost daily to check on the status of the review but I was always told it was "passed it to management to review." Finally on Aug 10th I was told that my account was terminated for "The account...processed prepaid cards (and) we tried completing purchases several times and they were not successful." I've reviewed the Merchant Processing Agreement and it states " ********* Services will initially be set up to accept all debit and prepaid card types." In regards to the purchases not working I told them I would like to work together to get that fixed. On Aug 10th I stated "After you emailed me initially I fixed it. I've attached proof that the processing works. I also do not control how my customers want to pay and I don't believe that should be costing my business." After emailing almost daily It wasn't until *** 13th I was told they did a reevaluation and that upper management will not approve a release even though I did not break any terms. I was told "I understand that it has been a month but due to the closure reason we may have to wait until the end of ***." Meaning the end of *** was the latest i'd have to wait. I was also told within the same email that " (they) will keep reviewing the account to see if any CBs or rejects are coming in and if (they) dont see any in a week (they) will follow up with upper management and request a release." I emailed again on the 27th stating that the next week would be the start of October and I was told late September at the latest. I have no heard back.

  

  Business Response

  Date: 08/25/2023

  Thank you for reaching out to Cliq to resolve the issue reported. A review of Cliqs
  records indicate that **************** has been in direct communication with Cliqs staff
  to understand the reasons why the merchant account was terminated, and why
  funds in reserve were held by Cliq, evidencing that Cliq has at all times acted in
  good faith and in accordance with the cardholder agreement and applicable laws. In
  addition, **************** is currently represented by legal counsel, therefore, no
  additional information about resolution if this matter can be provided at this time.
  We hope this response brings a satisfactory resolution to ****************** concerns.
  Should **************** have additional questions, we ask that he reaches out to his legal
  counsel, or under the advice of counsel, reach out to Cliq directly.