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Business Profile

Computer Repair

My Tech World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15, 2024, I brought my laptop to My Tech World for repair due to water damage and a damaged screen. I was charged approximately $470, which is even higher than *****'s official repair service fees. The business committed to fully repairing my laptop.However, the repair has resulted in multiple severe issues:The camera is now permanently non-functional.The Touch ID sensor has been permanently damaged, rendering it unusable.According to the store owner, the magnet was affected during the screen replacement, causing my laptop screen to no longer close completely. This issue is damaging my battery health because the screen remains partially open at all times.Immediately upon receiving my laptop back from My Tech World, I discovered malware hidden within my applications, raising serious security and privacy concerns.I attempted to resolve these issues directly with My Tech World but did not receive a satisfactory solution. Given the high cost of the repair and the resulting damages, the service provided was severely substandard and unacceptable.

    Business Response

    Date: 04/22/2025

    Dear Better Business Bureau,
    Thank you for the opportunity to respond to the recent complaint filed by Ms. *** regarding a computer repair service provided at our shop.
    On Nov.18th 2024, the customer brought in a laptop that had suffered water damage. She disclosed that the laptop had been exposed to liquid and continued to be used for over a month before it failed to display video. After a full diagnostic, we identified that the motherboard had sustained damage and needed replacement. As a courtesy to assist with the repair costs, we waived our standard $120 ultrasonic cleaning fee, providing the service free of charge.
    Once the motherboard was replaced, the laptop was tested and found to be functioning properly. The customer picked up the laptop and confirmed it was working at that time.
    Approximately one month later, the customer contacted us with a complaint about the built-in camera not functioning. We explained that while we offer a 90-day warranty on all parts we replace, this warranty does not extend to components that were not replaced during our repair. In this case, only the motherboard was replaced. Given the nature of water damage, it is not uncommon for additional components to begin malfunctioning over time, even after a successful repair.
    We did our best to accommodate the customer by offering to install a replacement camera for free if she purchased the part herself. However, we cannot be held responsible for parts that were not replaced or serviced during the original repair. We stand by the quality of our work and believe we went above and beyond by waiving a $120 fee to support the customer. We strive to be transparent and fair with all customers, especially in cases involving liquid damage where long-term stability of components cannot be guaranteed.

    We regret that the customer is dissatisfied, but we believe we have acted professionally, reasonably, and in accordance with standard industry practices.
    Please let us know if further clarification is needed.

    Best Regards,

    ****** ********

My Tech World is NOT a BBB Accredited Business.

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