Reviews

This profile includes reviews for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apple Inc.

  1 Apple Park Way Cupertino, CA 95014-0642

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  Apple Inc.

  10030 Little Patuxent Pkwy Columbia, MD 21044

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  Apple Inc.

  5500 Buckeystown Pike Frederick, MD 21703-8331

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  Apple

  825 Dulaney Valley Road Towson Town Center, Level 2 Towson, MD 21204

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  Apple Computer Inc.

  86 Annapolis Mall Annapolis, MD 21401

Review Details

• Review fromCarlos G

  Date: 02/13/2025

  1 star
  I have Beats headphones that I have recently have been experiencing sound issues with on the left side. I sent them in, because I had a warranty, and because they supposedly found a crack in the RIGHT side, I have pay $200 to even see if the warranty will cover the sound issue. They did not even attach pictures of the crack they found, and I believe they are lying to me to scam me out of money. This is unacceptable and straight up an awful business practice. JUST FIX MY SOUND ISSUE!

• Review fromJason H

  Date: 02/10/2025

  1 star
  ********** Since acquiring the new iPhone 16 Pro Max, I have had nothing but problems. I first called ******* as that is who I purchased the phone through. They said I had to deal with Apple directly. So I called Apple. Many many times. Overall, I spent over 3.5 hours on the phone talking to Apple Support. I drove over 27 miles back and forth to the Apple Store for repairs. Had to completely delete/erase my phone losing all kinds of files, info, downloaded music, settings, etc. I lost $51 because of the screen protector that did not get replaced (that I was promised would get replaced), and the Apple Protection+ that I was talked into purchasing, which did not resolve my issue like I was told. I was lied to by nearly every tech I spoke to, including to superior advisors. This was the absolute worst customer experience I've ever had. EVER. Im considering getting rid of ALL of my Apple products, as this is completely unacceptable support from a company I have spent thousands and thousands of dollars with.

• Review fromAndy S

  Date: 02/06/2025

  1 star
  I had a problem in which I was charge for Apple Music and Apple News. I never requested either services and I never used them I reached out to Apple after I saw the charges on my bill. They refused to remove the charges although it had just been 2-3 days since I was charge. They also decided that they would not remove the service until the end of the month although I said I did not want the service. I reach out for the refund multiple times and all they said was that the decision was final and refused to explain why I had to stay with the service or why I could not get a refund. This has been my worse experience with Apple and I have always use Apple since I was a teen. I will never recommend anyone use Apple product after this experience. I wish I could give minus 5 stars

• Review fromSamantha K

  Date: 02/04/2025

  1 star
  Id like to give them no stars. I sent them an iPhone for a trade in and they told me they wouldnt give me anything for it because it was broken. I told them it wasnt broken when I sent it. Send me pictures of the packaging and phone. They refused to send pictures of the packaging. The phone must have broke during shipment in their shipment packaging and now they want to give me 0$ for a trade In when the phone was perfectly working prior. Worst company and customer service. Never heard of such a thing

• Review fromMark U

  Date: 01/26/2025

  2 stars
  We have been loyal Apple Customers, beginning in the 1990's and have both purchased I-Phone for at least I-phones. As an educator, **** has used Apple computers and laptops, and Thanongsak has owner several I-Pads. Recently, ********** purchased an I-Phone 14 Pro. About 3 months after purchasing it, the phone started just ******** off at random times. When we took it to the Apple store, their diagnosis was that everything was fine. The offered a swap, but what arrived was not a new phone. So we returned it. A few days ago, the phone totally shut down, and would not charge or restart at all. After going to the Apple store and having it checked, we were today that app. 2/10 these phones have the same problem, and that it would cost app. $500 to fix, and that it had no value in trade in if it did not power up. This phone is just a little over 1 year old.We have been purchasing Apple because because of the quality of the product that we had know for many years. However, it seems that this is not true and more. Is there something that Apple can do to remedy this situation - as we would to continue Apple products, and we hope that Apple is still committed to producing quality products. We find it quite curious that we still own Apple computers and phones that function very well, even though they are ***** years old, while the newer Apple devices have been giving us problems after only 1 - 3 years.

• Review fromSeth M

  Date: 01/06/2025

  1 star
  Will not work with refunding an app that was supposed to be less than 10 bucks a week. After trial ended bang $150 charged to my account. The app company nor Apple will go good after filing requests and disputing their denials. No more Apple for this home.

• Review fromMoheb M

  Date: 12/28/2024

  1 star
  I'm so disapointed to place an online order for an iPhone 16 Pro to be picked up from their store, and upon arriving on-time to the store the associate there notified me that my order was canceled without mentioning any reasons, and without me receiving any notification, despite being fully charged and the charge was there loud and clear on my credit card account. Only then I was notified that the apple online and the store are at a complete disconnect (A Convience store would be more professional), even when I was advised to contact the online support at 1-800-myapple, I spoke with an asociate named *****, she was helpless and had nothing to say but apologies without providing a straight answer to why the order was canceled or even offering any sort of help or a solution. If that was ********* or ******* the outcome would have been significantly different in a positive way, not the APPLE way.Even the store manager was helpless, no one was willing to address the root cause or offer a solution or provide an answer as to why my order was canceled while still charging my credit card, and could talk up to 5 business days to issue a refund, I call my bank and verified that their was no refund issed at that time... What a rude behaviour !!Thank you APPLE, ****** learned.

• Review fromDavid Q

  Date: 12/27/2024

  1 star
  A week ago, following an update on my iPad, the sound stopped working and all videos on all sites, stopped working. Yesterday I contacted Apple's customer service via Chat. The first representative began reviewing the various but customary list of items to eliminate reasons why the sound stopped. When the list was exhausted, I found myself cut-off. I relogged in and got another representative. When the list was again was exhausted, I was again d I disconnected. I logged in again and a 3rd representative asked the same questions but each time I attempted ro run a diagnostic, a message advised me an e rror occurred. After waiting for about three minutes without a response from the representative, another representative entered the chat and provided a link with suggestions on how to try and restore sound. When these failed, he had me perform several other procedures, all which failed, I found myself disconnected. He did mention that the diagnostic showed there is no problem with my tablet. After being cut off a third time I instead called but discovered the customer ************ closed.The internet is saturated with complaints about Apple's shoddy and frustrating customer service. Is the company intentionally causing tablets to malfunction following updates and failing to provide exemplary customer service as a means to force people to buy new tablets? This is extremely strange and unacceptable.

• Review fromTamikia M

  Date: 12/21/2024

  1 star
  **************** was rude and kept hanging up the phone. The problem was not solved or resolved. They were not concerned about resolving it. On the call was me and my bank who witnessed their rudeness.

• Review fromNisarg P

  Date: 12/17/2024

  1 star
  If I had an option I will give them zero stars for their customer service. I have enough money on my apple account balance to buy 2 iPhones and I cannot buy them cause the payment authorization fails all the time. I called them 6 times and got transferred to 50 different agents and they are still not able to resolve this issue. When you buy an iPhone with a gift card they tend to block your account and you have to call them to get the hold out. This happens every single time when you order the phone through gift cards. Christmas season is around the corner and they have not been able to fix my account yet. They keep saying it has been escalated and someone will fix it with in 48 hrs. It has already been 10 days since I am trying to fix this issue and their is still nothing. I am fed up of them. I have no options. They customer service *****