Reviews

This profile includes reviews for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apple Inc.

  1 Apple Park Way Cupertino, CA 95014-0642

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  Apple Inc.

  1 Infinite Loop Stop 90-2L Cupertino, CA 95014-2083

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  Apple

  825 Dulaney Valley Road Towson Town Center, Level 2 Towson, MD 21204

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  Apple Computer Inc.

  86 Annapolis Mall Annapolis, MD 21401

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  The Apple Store - Crossgates

  1 Crossgates Mall Rd Albany, NY 12203-5367

Review Details

• Review fromJeff C.

  Date: 08/20/2022

  1 star
  How many departments does it take to solve a security breach of an Apple ID? I can't tell you. You'll get a different answer from every Apple advisor and even the SR advisor will give you a different one. That's as far as you'll get though. Customer service is dead but they'll pretend like they care but turn won't. Help and won't do what the previous Sr Advisor rebounded. It's true that Apple makes it hard for just anybody to gain access to your account but when someone does they will not help you any further.
  
  I have so many Apple products that it absolutely makes me sick to think about how terrible I've been treated by *** a Sr Apple advisor that has been made aware of my complaint and has chosen not to apologize to me for hanging up and not being able to do what he said he could do if I just shut up for a second. Great job ***. I will of course use my breached devices until they die and I'll make sure and let everyone I know how well I was treated by Apple. Good thing they got a car to focus on cause closing down stores laying off people, and robot run factories are surly the next step in getting rid of real service.
  
  I'm still paying for a set of AirPods that I know we're stolen by the common Apple thief that knows just knows how to work your security protocols to their benefit. You can't even turn off the stolen goods. Your products are great but are not totally secure and are easily stolen and hacked by people that know how to do it. I suspect the person who got into mine used to be an employee of yours.
  
  I've sold my stock and will definitely not be supporting anything Apple until there is an apology for the way I've been treated. I'll spend the next few years having to wonder what personal information was seen and by whom. Seems a crock ******* to me that you can't tell me anything.

• Review fromDaniel P

  Date: 08/19/2022

  1 star
  APPLE CUSTOMER SERVICE
  My Apple ID was hacked and taken over by someone else password *** changed they took money got into our bank account and *********** Account.
  Apple refuses to help for two years now.

• Review fromJohn B.

  Date: 08/19/2022

  1 star
  Ordered replacement earpod (left side) ONLINE, the Earpod arrived, and coincidently I found the earpod i was missing the same day. I went to the store to return the replacement earpod, the store said they could not accept the return as it was ordered online (how stupid and inconvenient) any other company allows u to return an online order in a retail store.....but not APPLE !! Dumb policy!! By the way you cannot use a gift card to buy one side of an earpod in the store or online !! Another dumb policy!! A payment whether a gift card, cash or credit card is all the same money, so why wont they accept a gift card for one side of an earpod? But they can take a credit card ! The whole management at APPLE should be fired!!! Does'nt finish there, called customer service and said I could not return the earpod either even though i never opened the delivered package !!! what stupid policy once again is that!!!!! They said once its ordered and delivered you cannot return the item as it is considered a repaired item!!! Again, dumb policy!!!! I surely wont be buying another earpod or Iphone going forward!!! I shared this so no one else experiences the terrible service!!!

• Review fromAngel H

  Date: 08/15/2022

  1 star
  I had to replace one of my air pods and they told me they would charge em 77.99 and it would be refunded once the old party was received. I get on my bank account next day OVER1,000 gone charged by apple I contact them they admit their employee that helped me stole my card information and used money but I asked for a refund they said they would give me one in 48 hours it's been days and haven't received anything. They are trying to blame it on my bank now but my bank said they haven't received anything.

• Review fromScott S

  Date: 08/11/2022

  1 star
  I m done with Apple
  
  * my 5-year-old Mac book that cost me about $3000 cannot be upgraded and I get a message about updating the OS to get new features (I can't turn it off)
  * When I went to see if I could get a trade-in for my old Mac and go with a Mac Air they offered me $200 (for a computer that cost me over $3000)
  * I probably have 20 Lightning cables but can never find a USBC cable (thanks for creating a new standard)
  * Bluetooth works intermittently on my apple devices
  * I just paired my watch and my iPhone - it took 15 minutes ;-(
  * I sent the mac in for a new battery ($700) about 12 months ago (and now realize I have to buy a new Mac - plus the case is still bent out of shape)
  * The NON-Magic Mouse will no longer work (I think because I cannot upgrade to the latest OS because by $3000 Mac is 5 years old and cannot take an upgrade
  * I cannot install new applications on the mac that have not been blessed (and charged for it) by Apple
  
  Seriously - Apple is a crappy technology company I am going back to Windows

• Review fromRichard D

  Date: 08/10/2022

  1 star
  My iPhone 13 pro continues to dim for absolutely no reason. The current phone I have is a replacement for the original phone. The iPhone 13 pro costs roughly $1,400. I've had several phone calls and text chats with Apple and they have provided no resolution. They put the responsibility of fixing the problem on me, the consumer. I have to bring the phone in for repair. Or I have to give them a credit card so they can put a hold on it while they send me a replacement. Their product is obviously defective. Yet they do nothing to rectify the problem.

• Review fromOphelia T

  Date: 08/10/2022

  1 star
  Bought my ipad mini 6 in September and it's not within a year (issue happened in July). My iPad stops charging. I searched online and everyone pointed out with the 15.5 ios update, alot of mini ipad 6 are having charging issues until it is updated. Unfortunately, it can't update because it needs to be connected to charger in order to do so. I went to apple store and they said it ran tests and said it can be replaced but I have to pick it up... I was away internationally and could not do so. I called when I got back and they said they had the product in stock so will hold it for me to pick up. I end up going back a day late and when I arrived they said my unit should be out in 10 minutes. Then afterwards they said oh no, we have to run some tests. They weren't able to run such tests persay, because now ipad is completely dead. The associate was helpful and tried to bypass ** since they did run tests my first time I was there already. But I think the Apple system didn't allow her to since the original case was closed. She looked over everything and also shined light in the dock area to take a look and said everything looked fine and it shouldn't cost anything since it's still under warranty. And for me to send it in since they had to confirm the serial number. Fast forward a couple days - I get an email that I need to pay $350 for a replacement that isn't covered under warranty because my "dock is damaged". I know for sure it shouldn't be as Apple Genius Bar people checked that area several times already! And my ipad charged fully to 100% just right before it suddenly wouldn't charge... And I have not done anything to it in between.
  
  PS: I am the type that still has my ipad mini 4 and it is still running fine and I never had any issues. This proves new technology is not always better. I have lost all faith in Apple, they are clearly cheating me of my money, and I will probably not be their consumer any longer.

• Review fromJerdel H

  Date: 08/07/2022

  1 star
  Apple customer service...SUCKS!!! I have been trying to get my phone repaired for 2 days. On August 6, 2022, I called on several occassions the first young lady dropped my call. The second man had such a heavy accent I could barely understand what he was saying and he dropped my call because I had to keep asking him to repeat what he was saying for clarity. I went into the APPLE Store around 12:30 on August 7, 2022 and the respresentative told me they would text me around 4pm for service. My husband and I waited and returned back to the store @ 4pm just to be told we had to wait until 5pm. Well we waited and @ 5pm we had not gotten a text from THE APPLE STORE!!! Now, we are truly upset so we checked back in and to no avail nothing. Well, on our way home around 5:17 we received a text message saying they were ready to check my phone. At that moment we were almost home and I told my husband I'm to upset right now to go back. At that point we had wasted our entire afternoon waiting on APPLE CUSTOMER SERVICE to text us, to address my issue with my phone. APPLE CUSTOMER service is terrible for the money we pay for these phones. I have insurance on the phone and yet I can't get any reassurance that my IPHONE12 works properly. The bottom line is APPLE CUSTOMER SERVICE...SUCKS!!!!

• Review fromMelvon Holt

  Date: 08/07/2022

  1 star
  Tried to upgrade my phone today, second attempt kind you because AT&T stores don't carry anything higher than the 256gb iPhones. I really was only doing it because the older of my 2 iPhones is starting to get glitchy. So I figure why not go directly to Apple it'll be a lot simpler, or so I thought. Walk in the store and a rep approaches to assist me, tell him I want to upgrade my phone. He tells me he has to put me in for an appointment because I can't just walk in and do what I need to do and it would be a wait. Ok fine so I stepped back out into the mall, did my order online for in store pickup to make things quicker. Less than the amount of time it would have taken for the appointment windows offered my phone was ready for pickup, an hour ahead of the appointment checkin window. So I walk back in and ask if I can just pick up my device now since it's ready. Rep comes over with my device and offered to do my promotional trade in while in store instead of wait to do it by mail, which was much more convenient anyway. He proceeds to royally screw that up over the course of 30 minutes which voided the promotion I was entitled to on the new phone. So he says he has to return the phone and redo the entire thing. At this point I've already been in the store for an hour, I tell him fine go ahead just be quick. 30 more minutes go by, now because of his initial screw up my account is hung up in a pending activation that he returned so can't finish the process even after calling AT&T because it would take up to 2 hours according to him. So 90 minutes wasted trying to get a new phone just to be made to bend over backwards and leave empty handed. And what's even worse is not any form of compensation or rectification was offered by him nor the manager for the inconvenience they've caused by their incompetence. Just we sorry just wait, come back, or order only and wait even longer. Apple and their level of service has really going down the toilet since I got my first iPhone

• Review fromMichael H

  Date: 07/30/2022

  1 star
  Very bad apple repair exuberance. Avoid Apple. BLUF is I have to wait for my "replacement" to arrive in the local store when I should be able to pick it up today. Also terrible customer service.
  
  I spilled coffee on my IPAD charging port, killing the port it wouldn't recharge. Took it to my local Apple Store in Village Point Omaha, and the tech attempted to read the serial number. He could not. If he HAD been able to, they would have given me a replacement IPAD right there as I have APPLE CARE. But had to send it in for repair. The repair place emailed me the following Tuesday saying it would be replaced, and to wait for another email. I called up yesterday to see if it was in, not in. I called up again today, and they put me through to the store, the tech, and then the manager said the replacement had not arrived and I'd have to wait. I talked to apple care again and got a senior tech, Dee, who said he could help me today. He said he could arrange for me to pick one up. I was put on hold and then disconnected. I called back to get to Dee and the 2nd level person said they couldn't find him by name. I asked to speak to the same level, she called over, then told me they refused to talk to me and I had to call the store again. I asked her to try again and find a different senior tech WHO WOULD TALK TO ME. I got to talk to Sahara, She was somewhat polite but would not listen to my POV. We ended up not agreeing on my issue whatsoever. I would have liked here to acknowledge my POV and put me on to the next person, she said there was no one else. She didn't talk to Dee either.
  
  Major issues - Overall terrible customer service. Somewhat polite but they don't listen and stonewalled me. 2nd, from a reasonable once they have the serial number I should just be able to go in and get a replacement - they are in the store and they were going to do it last Saturday anyway. Making me wait for no reason is terrible customer service. AVOID APPLE.