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Business Profile

Book Sales

Zip To You Books

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of books from the site in January of 2024. Was told that they had been shipped but it has been months without it showing up nor did they supply a tracking number for the shipment. I spoke to them about it through email and said that I could get a refund. However I still have not received refund, replacement of failed to ship items nor will they return any of my attempts to contact them.

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 5th 2023 I ordered a set of books from 'zip to you books' via Amazon.com (*************************, The Wheel of Time Collection, Set Books 1-5). Order #***-4256544-6213817. Item price *****. Invoice price *****. The books never arrived/shipped. I was offered a refund but declined asking for the seller to make good on the agreed sale and deliver the item. The seller declined and issued a refund. I contacted Amazon customer service explaining that I simply wanted the item purchased at the advertised price. The seller still declined. Offering instead to send me to another web site where I might be able to buy the books with a coupon. Since my purchase in December, the seller has increased the price of the item on Amazon to ***** making the refund they provided me much less valuable than the actual item. I suspect his may be an example of a company taking advantage of a consumer. They find it advantageous not to follow our original sales agreement, since they can sell the item at a higher price presently.I am asking that the company simply sell me the books at the originally agreed upon price. My preference would be to do this through Amazon since that is where the original purchase was made.

Zip To You Books is NOT a BBB Accredited Business.

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