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Business Profile

Moving and Storage Companies

iStorage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented out a storage unit from this facility 05/11/24.The first day I moved my belonging into the unit was 05/19/2024, the next day at 5pm I received a call from the storage manager at 5pm that there was a break in at 2am in the Morning. They declined to contact the police department stating that they are considered individual break and and each unit has to file their own break in. The business sounds very suspicious to me. I have now found out that this storage has multiple recent break in's and have not contacted the police.

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my friend to access my storage unit and the unit has been locked by the facility and my access has been restricted. I am not delinquent with my payments nor have I received anything in writing. When I called to inquire about the issue, I was told that the door to my unit has been closed half way on multiple occasions and that I am out of compliance with the rental agreement and they are evicting my tenancy. I explained that the door is defective (which I have complained about in the past) and doesn’t stay up without something being wedged under the door. The staff member said that I have been verbally warned multiple times and still have not complied. All of the other units have a mechanism that keeps the door open. Mine is defective and rather than fix the door they have decided to evict me. I have called and asked for a supervisor and no one gets back to me. The same also happened when I called the corporate office. No one calls back. Access to my property has been restricted by a cleric that is more interested in seeking the power of his authority rather than resolving the issue.

    Business Response

    Date: 11/09/2022

    To ******

    Customer has not brought any door issue to our attention, leaving door halfway down usually indicates a customer is laying or sleeping in unit. In our month to month lease agreement we do have the right to not renew a lease at the end of the dated term. 

    This customer has been terminated and notified he must be out of unit at end of his lease term.

    Thank You

iStorage is NOT a BBB Accredited Business.

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