Complaints

This profile includes complaints for Dublin Volkswagen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dublin Volkswagen has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dublin Volkswagen

  6085 Scarlett Ct Dublin, CA 94568-3102

• 

  Dublin Volkswagen

  PO Box 9099 San Jose, CA 95157-0099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a certified pre-owned vehicle from the dealership in December 2024. Just two days after the purchase, I noticed it shook significantly when braking. I returned to the dealership twice, and they claimed the rotors met the required measurements. I told them that while they might meet the specs, the rotors were warped and needed to be replaced for safety. I've tried to communicate with the sales manager and salesperson, but they have been unresponsive to my calls. When I visited in person, they promised to reach out, but I haven't received any callbacks. They seem unwilling to take responsibility for the issue. Now, I'm unsure how to resolve this. I took the car to another shop for a second opinion, and they confirmed my concerns, stating the brakes and rotors should have been replaced due to the warping.

  Business Response

  Date: 02/05/2025

  We are familiar with this concern and the sales manger and ** have been working on a resolution. Unfortunately this did happen after the purchase of the vehicle and rotors warp from excessive heat build up and cause this situation. Even though the brakes have plenty of material left the only solution we suggest is to replace the front brake pads and rotors. We have an appointment set for weds 2/12 @ 9:30 to replace the front brakes. Our sales team is splitting the cost per agreement with the customer.

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner purchased a vehicle on 9/14/24 for $22,881.00 with a $10,000.00 down payment. Denied all extended warranties and add-ons while speaking to a sales-person in their office for three hours with our baby and toddler. Partner with dyslexia signed with finance when he was told that everything discussed with salesperson was what the contract reflected. Later discovered that $7,874 in extended warranties and add-ons were jammed into the contract without any discussion or his understanding/consent. We were initially told that nothing would be refunded, then we were told that they could. Met with salesperson on 10/17 to sign cancellation paperwork for the extended warranties. As of today 12/2, the dealership has still not issued the refund and is avoiding communication.

  Business Response

  Date: 12/03/2024

  This is the second time this complaint has been made by the same guest for the same issue. We explained the first time (which case was closed) that all that needs to happen is that the warranty company needs to be contacted by the customer and cancelled. A refund would be issued at that time to the lender. If the customer needs assistance with this they are welcome to come in and our finance department can help them with this. However this call needs to be made by the person who purchased the vehicle. This complaint isnt from the purchaser and so they wouldnt be able to make that call. Only the purchaser can. 

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22629561
  
  I am rejecting this response because:
  
  Correct, this is the second time this complaint is being made because when we went to the dealership on 10/17 to sign the cancellation paperwork, the dealership lost it. The paperwork has been signed once again yesterday. Weve been instructed to wait an additional 4-6 weeks, hoping that they wont lose the paperwork again. Dealership continuing to demonstrate dishonest and unprofessional behavior, as noted in their  callous response and blatant lack of accountability. Will continue to report on this issue until it is resolved and in order to help other customers protect themselves from this business. 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 12/05/2024

  Im sorry that has occurred but happy to hear you came in and they are processing the paperwork (unfortunately again) but it sounds like everything is moving forward as you requested. 

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22629561
  
  I am rejecting this response because:
  
  The situation has yet to be resolved. I request that my complaint stays up until it has. This is seemingly a trend for this business to sneak additional warranties onto contracts without customers consent and Id like to reiterate that this wasnt one warranty for a few grand, they brazenly added nearly $8k and every warranty they offer (once again completely against what we had discussed), then acted completely inconvenienced, difficult, and offended by us being so badly wronged by them in the first place. I have shared reviews from other customers who have had similar experiences hoping to warn other customers of this dealership.

  Sincerely,
  
  ********* *******

  Business Response

  Date: 12/09/2024

  In the customers own words they came in the other day to get resolved (again) and said it would take 4-6 weeks for that to go through. It is still well within that timeframe. We have no control over the time it takes for a warranty to process refunds.

• Initial Complaint

  Date:10/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** to a purchase a vehicle for under $23k, provided down payment of 12k. Made very clear that we wanted no add-ons. Financial manager added them before partner with ******** signed. Total owed to finance company is now 21k. Added around 8k in extras without our consent.

  Business Response

  Date: 10/12/2024

  We are sorry to hear about your unhappiness with the recent car purchase. However, the purchaser (not the person making the complaint) did approve the two warranties. The good news is that these warranties are cancelable and that was explained in detail. We also offered to help them even cancel the warranties. If they would still like to do so we are happy to assist with the cancellation or they can do on their own by contacting the phone numbers at the bottom of the warranty contracts. Refunds would then be processed. 

  Customer Answer

  Date: 10/13/2024

   
  
  Complaint: 22415344
  
  
  
  I am rejecting this response because:

  I am making the complaint on behalf of the person who made the purchase, per their request. The finance manager declined that these add-ons could be cancelled but we were contacted by our salesperson claiming that now, we may be able to cancel them. There has been consistent dishonesty on behalf of this business, particularly coming from financial manager. We plan to meet our salesperson in-person this upcoming week. If promises are kept and amendments are made, we will accept the business response. 
  
  Sincerely,
  
  
  
  Elizabeth Bullock

  Business Response

  Date: 10/14/2024

  We hope things are cleared up with your sales person and they assist you with getting the contracts cancelled. 

  Customer Answer

  Date: 10/15/2024

   
  
  Complaint: 22415344
  
  
  
  I am rejecting this response because:
  

  There are not 2 but 3 warranties amounting to just under 8k that my partner and I did not accept, as well as a “Portfolio Anti-theft device” that we know nothing about. I also want to reiterate that it has not been explained in detail that these warranties can be cancelled in person or over the phone; Ive only received a few texts from the salesperson saying that they have the intention of making this right. Also want to emphasize that my partner was not persuaded into accepting/purchasing these products in the finance office after 3 hours of declining in the salespersons office with a newborn and a toddler. He has dyslexia and it was impossible for him to read the small lettering in the contract. These products were jammed into the contract by the financier before signing. We were separated so that I could mind my children while he signed alone in good faith and understandably exhausted, believing that the financier produced a contract that aligned with what we agreed to with the salesperson (which was not 3 but 0 extended warranties). We hope that this business does have the intention of making this right when we meet in a few days time. 
  
  Sincerely,
  
  
  
  Elizabeth Bullock

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dublin VW took a $1000 deposit via bank card for a vehicle not on the lot. They ended up not being able to produce the car. I have text messages to support this. Now, Dublin VW is refusing to refund the deposit. No contract was signed.

  Business Response

  Date: 04/21/2024

  Hi, this has to do with the sales department and not the service department. I did however look into the concern and this has already been resolved. The customer was refunded in full last week. 

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2015 infiniti qx60 hybrid from dublin volkswagen on 07/22/2023,after 37 days which is 08/29/2023 the throttle body and ECM failed,i drove the car to ******************** to diagnose,they found that someone before me knew the problem and replaced the original throttle body with a pick and pull junk part but didn't replace the ECM,i went to dublin volkswagen and they said as long as passed the smog check,their car should be no problem,but i pay the price for original part not a junk part,they refuse the reimbursement of repair fee($4100)also,dublin volkswagen didn't disclosure that my car includes a junk part when i bought it.

  Business Response

  Date: 09/15/2023

  We are sorry to hear about the troubles this person had after purchasing a pre owned vehicle. As the customer mentioned he did have it for 37 days without issue. The car is almost 9 years old and prior to purchase and until that moment it didnt have that issue. Unfortunately there is no way to predict that kind of future as well as why extended warranties are offered and suggested. They are presented to guard against the potential future breakdowns. Unfortunately that was declined at that time and may have covered such failures. If the customer would like to purchase an extended warranty from us we can see if we can get him a better price on it but in regards to any kind of reimbursement we wont be able to assist as thats the unfortunate possibilities when purchasing a car of that age. 

  Customer Answer

  Date: 09/16/2023

   
  Complaint: 20612003
  
  I am rejecting this response because:

  they didn't disclosure that the car contains a pick and pull part,i paid the price for original part not junk part.The throttle body and ECM failed before i bought the car that's why someone replace it with a junk part and passed the smog,but this is an ongoing problem,now all the codes come back and the car is not drivable.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/18/2023

  We understand the frustration and are sorry that they have had to deal with this but there are differences between new cars, certified used cars and used cars. New cars and certified cars are guaranteed for their history and quality based on inspections. There is no way to have predicted that situation and unfortunately we cant do anything else at this point. Its the unfortunate case of buying a 10 year old car. There is always risk and thats why warranties are always suggested. 

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20612003
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************