Reviews
Customer Review Ratings
Average of 9 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMella W
Date: 08/08/2024
1 starMella W
Date: 08/08/2024
I love Rasha * Cosmetics and wish I wasn't writing this because I thought ***** was my friend. In January I was charged for one box that I received. *eautiful! In February I was charged twice. The February box was great. In March I was charged 3 times and got a late box that I threw away. I wrote *****, a charming lady that had gone through personal hardships. She stated I had to have made 3 accounts and she had closed 2 of them and would credit me for the 3 boxes. ***** and *** she stated that her company was regrouping and I was hoping her business would get back on track because I love her formula and wished her the best. June I was charged for 3 boxes and received nothing. I let Rasha know. July I received nothing and let ***** know. At this point my feelings are hurt. I am out 6 boxes from a Lady I had respect for. I no longer believe I will receive anything from Slay Glam Box. I have read where others were charged but didn't receive anything. I had thought it was just me and that ***** would make things right. I thought I was supporting a small woman owned business. I now believe that I was just being ripped off by one.
Slay Glam Box
Date: 08/09/2024
Hello *****,We would like to clarify that our business operations have not ceased. It appears there was an issue with your subscription due to multiple accounts being created with Slay Glam Box. Unfortunately, the subscription system is automated, and we cannot control the creation of multiple accounts.Upon discovering the issue, we promptly canceled the duplicate subscriptions and extended your subscription period. Please note that we took a brief hiatus in April and May to reorganize and adapt to new FHA requirements, which was communicated to all subscribers.You mentioned filing a dispute with your bank regarding the authorized transactions. We communicated that we would ship your order once the dispute was resolved, as there is a risk of the bank refunding the amount, which would result in losses for us, including product and shipping costs.Rest assured, your subscription remains active, and any remaining boxes will be shipped to you as scheduled. We appreciate your positive feedback about ***** and ************** Cosmetics and want to assure you that we value all our supporters and subscribers. Thank you for your understanding and continued support.Best regards, Slay Glam BoxReview fromLea S
Date: 04/07/2024
1 starTerrible company. I ordered three boxes. So far, I received one box a month late, one box on time, and am still waiting for my March box. **************** is terrible. I believe their responses to your emails are done by a bot. I do not recommend this company to anyone unless you enjoy having your purchase not coming in a timely manner.Review fromLynn L
Date: 11/14/2023
1 starI subscribed for a slay glam box for october. The payment came out of my account and I did not receive the box. I did cancel after because of the shipping did cost way too much. Could you please either refund my payment or send me the box. I have sent many emails to customer service with no response.Review fromAngie T
Date: 06/24/2023
5 starsI am an annual subscription holder on Slay Glam Beauty Box and have only positive experiences to share.
The shipping has never been an issue (and I’m in Florida while Slay is in CA); the products are well protected and so far, nothing has arrived broken or missing.
The products are VERY high quality and I love this subscription. For around $25 per month - it’s a FABULOUS deal!Review fromSamantha P
Date: 04/08/2023
1 starSamantha P
Date: 04/08/2023
I ordered two different subscriptions from the company one that has makeup and eyelashes with it the other one has nails I ordered that at the end of December and I've paid every month for the subscription even though I have never received not one subscription from them and it is already April. Actually there was one subscription I did get I got one thing of nails that they sent me in the beginning of March but that was it. I have gave them a couple hundred dollars and I still have not received pretty much anything whatsoever and every time I contact them it's the same runaround I haven't got a refund nor have I got any product. I really wanted to try their makeup and their fake lashes but that never worked. I would have loved to have tried their products too but I don't know why they never shipped it. And then good luck trying to get a refund back nobody really ever likes to get back to you with them or if they do they give you fake promises oh it'll be shipped ASAP but never does.Slay Glam Box
Date: 04/09/2023
Hello ********,
We are aware of this situation and it has been escalated to management who did prepare you package along with a few freebies in your box. Your box will be tracking on Tuesday. Sorry for the inconvenience. We hope you love your items.Review fromCharlene D
Date: 02/24/2023
1 starCharlene D
Date: 02/24/2023
They take your money and either send your package to you late with not the same product as everybody else or they plane don't ship you what you paid for and give you an attitude I don't recommend them also they shouldn't be a business.Slay Glam Box
Date: 02/26/2023
Hello ****,
Thank you for your Feeback! Your box was already shipped. We bill on the 1st of each Month, and begin our shipping between the 2nd and 3rd week of each month. With our small business, sometimes we have delays with our product arriving, but we package as soon as possible. All our subscribers get the same items unless there is a variation in color. Our subscription box is a non-obligation subscription. $24/month for 5 to 7 full size make-up items delivered monthly with free shipping. If you are unhappy with our service, while we hate to see you go, your subscription can be managed online on our site at Www.slayglambox.com to avoid further boxes. Thank you for trying us out! Best of luck finding a best beauty box to fit your needs. Stay safe.Review fromSusan M
Date: 12/29/2022
1 starSusan M
Date: 12/29/2022
Paid for a box Dec 16 and it is now Dec 28 and no box as promised…they pick and choose which influencers they want to deal with…I have an event that was solely showcasing them on Dec 29…gonna be interesting to the reporters when I show up empty handed….don’t waste your time or money…they owe me $24! Bet I won’t see that either!!!!Slay Glam Box
Date: 12/29/2022
Hello *****,
Our December box sold out on Dec 13th as advised on our social media, website and multiple influencers. We encouraged all our subscribers to sign up early to get the box. Unfortunately, you were unable to subscribe until your funds were available that Friday after sell out. In an effort to accommodate your want for the palette, we offered a variation items instead. We are still within our shipping timeline. However, you were fully refunded yesterday. We support all subscriber's postings whether they are an influencer or not. We do have a PR team which have channels. They are not forced, influenced or instructed to give anything besides their honest opinion about our service. We wish you the best of luck finding the perfect beauty box service out there. Happy Holidays.Review fromNatalie H
Date: 09/26/2022
1 starNatalie H
Date: 09/26/2022
I've cancelled this box for 6 months. They still keep charging and still keep sending. I'm getting my bank involved!Slay Glam Box
Date: 09/27/2022
Hello *******,
You have contacted us yesterday via our email. All prior communication was to Cratejoy.com which our customer service does not handle their portal requests. Your subscription can be managed online at www.slayglambox.com. You click menu, login and you can manage your subscription 24/7 online. We have emailed you these instructions and advised if you had issues to please reach back out so we can assist you. It appears you have successfully cancelled your subscription yesterday 9/26/2022. Thank you for trying out our service.Review fromLynn W
Date: 08/24/2022
5 starsBest customer service ever! Responded to my problem and resolved within a couple days. I can't say enough nice things. Not very often does a business make you feel like your the most important thing they need to take care of....bravo slay glam for putting the customer back in customer service!!!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.