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Business Profile

Heating and Air Conditioning

Bob Jenson Air Conditioning & Heating
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had 2 units installed in my house. The first was my AC. It ended up leaking damaged my ceiling. They painted over it and I can still see the damage. The second is my furnace. Their customer service is terrible. They came to inspect it and left fingerprints all over my attic opening. The general manager has just acted like he was going to help but I keep getting ignored. He never returns my calls and I still have a damaged ceiling. Its taken 3 weeks to finally get someone on the phone to schedule an appointment with the city for my furnace. They lie and claim they are waiting for an update with the city and cant give me a courtesy call in regards to that issue. I want my damaged ceiling fixed.

    Business Response

    Date: 10/24/2024

    *** ********, General Manager reached out on 10/24/2024 and spoke with ***** about the outstanding issues. We have the building inspection scheduled and have contacted a wall repair contractor to make the wall repair/paint anything that needed touching up including the fingerprints that were left. I apologized for the delays and let her know that we would be taking care of the concerns. 

Bob Jenson Air Conditioning & Heating is BBB Accredited.

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