Complaints

This profile includes complaints for Semper Solaris's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Semper Solaris has 15 locations, listed below.

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  Semper Solaris

  1805 John Towers Ave El Cajon, CA 92020-1116

  
• 

  Semper Solaris

  329 W Lone Cactus Dr Ste 8 Phoenix, AZ 85027-2939

  
• 

  Semper Solaris

  1990 Olivera Rd Concord, CA 94520-5489

• 

  Semper Solaris

  180 E Sunnyoaks Ave Bldg 1 Campbell, CA 95008

• 

  Semper Solaris

  5320 S Watt Ave Sacramento, CA 95826-6400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested **************** in resolving lack of energy production. Emailed 22 March 2024. Told 12 - 14 business days for service technician. Sent a follow up email on Monday ************************************************************************************************************************* person. We're paying the State $5k a year for solar, but our bill for electricity is currently over $1K. SDGE this weeks energy production is 0. We know at least 1 panel is not working.We want them to come out and work on this problem and fix it. They haven't even provided a phone number to speak directly to them.2 more follow *** have been made with no response or contact.The Solar is not producing and so in addition to our property tax payment for the Solar, our electric bill is over $1000.

  

  Business Response

  Date: 05/21/2024

  Thank you for reaching out to us about this.

  We have a technician scheduled to meet with this home owner and resolve this issue.

  Thank you

  Customer Answer

  Date: 05/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************

  Technician arrived and replaced the problem part.  ***************** uploading to Solar Edge.  Most of May has been uploaded in the last 2 hours.  Awaiting previous 8 months data upload.

  
   

  
  

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have handled the transaction on behalf of my elderly parents and do hold Power of Attorney.Transaction date: Jan. 15th 2024 Monday paid $15832.00 Semper Solaris Poor/Incomplete work After four months the business has yet to resolve the issue Work site : ************************* ***********. *****. I am unable to retrieve the contract number. **** ****** was supervisor ************ ******* ***** was field supervisor ************

  

  Business Response

  Date: 05/10/2024

  Hello thank you for reaching out about this 

   

  We have an appointment for this home scheduled for the 14th of this month

  Customer Answer

  Date: 05/10/2024

  Originally an appointment was set for May 3rd then cancelled.  Per last communication, the new appt was for Monday 5/13 11am to 1pm. Not May 14th.  They have had several times since January to correct the situation but failed to as of yet and each call I get is a new person to go back over the same information I have already provided like it's a new complaint.  Only when the issues have been corrected will the complaint be retracted by us.  Thanks.

  

  Business Response

  Date: 07/01/2024

  Hello 

   

  We are working with the homeowner and his father to schedule additional repairs.

  Customer Answer

  Date: 07/03/2024

  I do not accept the response as there are ongoing issues and the person from the business relaying information to you is incorrect and my father is not involved whatsoever and he is no longer cognitive as they have been well informed so.    While some items have been resolved, others exist, and the entire issue will not be signed off until done so.  

  

  Business Response

  Date: 09/21/2024

  Hello thank you for your email 

   

  The job here is complete and all matters settled.

  

  Business Response

  Date: 10/03/2024

  Hello thank you for reaching out about this 

   

  All matters have been addressed with the homeowner and there are no more pending items.

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked this solar company for a quote and some information about their services, and they asked for a deposit. I asked to cancel my contract, and they will not answer the phone to return the deposit. I've attempted several times and want to have a final resolution where my money is returned.

  

  Business Response

  Date: 04/29/2024

  Hello and thank you for reaching out about this 

   

  This customer's refund had already been processed at the time this complaint was received. 

   

  Thanks again.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof was replaced sometime last year (I believe) and shortly thereafter, a spot above my garage began to leak. I contacted them and after a week (or so), they sent someone to address the issue. The attempted to resolve it but the issue persisted. I notified them again and the sent someone out several days later and attempted again to no avail as it began leaking again during the most recent storms. I contacted them again on 03/30/24 via email about it and they were unresponsive. I emailed them again on 04/05/24 and they still did not respond. I then called them and successfully reached someone who took my information and informed me that it would be a couple of weeks before someone would be dispatched. An email from them to me followed (with a referenced request number of ********) stating I would be hearing from one of their team members within 72 hours, but that never occurred. I followed up with them again on 04/19/24 via a response to their previously mentioned confirmation email and still have yet to receive a reply.

  

  Business Response

  Date: 04/29/2024

  Hello thank you for reaching out about this.

  Unfortunately, We did drop the ball on our communication regarding this issue.  We are working with this homeowner to determine the cause of the water spot and propose a remedy.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had the repair crew at my home on Friday April 19 to repair the ceiling where we had rain coming through the roof and solar panels installed by Semper Solaris. **** left a mess in my house and left Friday mid day and said they would return on Monday. Leaving plaster all over the floor and on the window as well as dirty paper throughout the doorway into the den. Called to complain on Friday and heard nothing till this morning, Monday April22, when I was informed they would return tomorrow Tuesday April 23. Any consumer who reads this needs to be aware of the careless regard for there home if they plan on using this company. Their work crew have no regard for your home and repairing the damages they have created with their inferior installation of a new roof and solar panels and making a mess of your house for many days.

  

  Business Response

  Date: 04/29/2024

  Hello and thank you for reaching out about this. 

  Unfortunately the workers at the customer's home not do enough cleanup before going home.  This has been rectified and we do apologize. 

   

   

  Customer Answer

  Date: 04/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Semper Solaris to install 2 tesla batteries, they came out took many pictures of the job site, it took over 6 months to get the permit, they came to my house with the batteries to install them, I was excited to get them, they looked at the job site and said we can't install them, they left. I gave them $1,000 dollars as a deposit, for the job, I have asked for my deposit back and they are not cooperating. They did not do the job, and they feel that they can keep my $1,000, even though they did nothing. All I want is my deposit back, they have no right to keep my money, for the simple fact that they didn't do the job, they didn't even start the job let alone finish it, just because you drive up to my house doesn't give them the right to keep my money

  

  Business Response

  Date: 04/29/2024

  Hello and thank you for reaching out about this. 

   

  When we arrived at the customer's home to install the batteries the customer informed us that he had illegally converted his garage into a living space without permits and was concerned about inspection.  When we informed him that in that case we should not install in that location and advised him of a different location that would be acceptable he was not open to the suggestion. 

   

  At the time the homeowner placed this complaint with a BBB we had already issued a refund check which should now be in his possession.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company caused a roof water leak with their solar application. They have "repaired" it but the solar panels have not been reinstalled for 2 months since the subcontractor completed the job.I would like them to replace the entire roof and do the job correctly as we as reinstall the solar panels all within a week without wait time in between as I am currently on the grid due to their poor customer service.

  

  Business Response

  Date: 04/17/2024

  Hello thank you for reaching out about this 

   

  We our scheduled with this homeowner to resolve their issues. 

   

  Thank you kindly

  Customer Answer

  Date: 04/17/2024

  This business has not reached out for two months and their response in inaccurate. I would like to escalate this as it is unresolved.

  

  Business Response

  Date: 04/18/2024

  Hello thank you for reaching out about this. 

   

  My apologies I made a mistake.  I saw that the resources had been placed on our calendar to visit the customer's home but did not realize the date had not yet been communicated with the homeowner.  We have spoken to the homeowner now and are on the same page and looking forward to resolving all issues. 

   

  Thanks again.

  Customer Answer

  Date: 04/26/2024

  Business did set up appointment and came yesterday. When the crew left, I was told everything was up and running and no walk through of action was needed. My enphase app is indicating that the battery is not working and I am not pulling solar from my panels so this has not yet been resolved.

  

  Business Response

  Date: 08/07/2024

  Hello thank you for reaching out 

   

  We reviewed this customer's online monitoring today and it is reporting correctly and everything is working properly.  Thank you again

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Semper Solaris project #***** Dividend L23-CA-0439191 First contact March 2023 Estimated install May 2023 Actually operating October 2023 So many calls into Semper Solaris and Dividend who financed Just the entire process , no communication, delays , attempt to collect with no service , sales pitch about rebate and now come time for rebate and no one knows anything of how to process my rebate. I was working work ********************* for sometime after I had no luck with personnel. Now she cant assist and referred me back to my contract after texting. I emailed *************************************** to discuss. No call back or reply to email.

  

  Business Response

  Date: 04/17/2024

  Hello thank you for reaching out about this. 

   

  This customer is concerned with how to file for her federal tax credit after a solar installation.  The customer must indicate the amount spent on her project on IRS form 5695 in conjunction with her income tax return.  The form is relatively easy to fill out and she should consult with her tax preparer.

  IRS (.gov) ******************* irs-pdf PDF Form 5695 - 2023
  

   

  We will have an agent reach out to see if they can clearly assist the homeowner.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a solar system from ********** The installer was Semper Solaris. I have had nothing but run around from these folks to get the system serviced. The solar system has not been producing electricity for over a month. I contacted Semper Solaris to assist me with fixing this issue. ********* contracts with them for installation and repair work. I did a phone conference with a technician from Semper Solaris. They were supposed to schedule a service call but to date have failed to do so. In fact, they do not answer the phone, you only get a hold of an answering/message team. They just take calls and forward them on to Semper Solaris. Very unprofessional and to think they advertise that they are run by military personnel. I don't think so, I retired from the military and have never dealt with a more unprofessional company. Again, just trying to get my solar system back on line.

  

  Business Response

  Date: 04/29/2024

  Hello thank you for reaching out about this 

   

  We have not done business with SunPower since 2018.  We will reach out to the homeowner to see about getting her system back online.  Homeowner may also reach out directly to sunpower for assistance if she prefers. 

   

  We will reach out directly.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2022, we signed a contract with Semper Solaris for a 6.4 kW system and two Tesla Powerwall 2.0 batteries. I provided ******* with a site plan showing where I would like the batteries and solar panels. Six months went by and we did not hear from anyone. We called the sales person (***************************) on June 12, 2023, for information. ******* stated that the county plan check was being difficult and kept adding corrections. I went into the ******************* for more information. Semper Solaris had submitted a plan for county plan check in April 2023 (5 months after signing contract), but gotten it back with corrections, and never resubmitted a corrected plan until our calls in the middle of June. The resubmitted plan was returned to Semper Solaris again, because most of the plan corrections had not been made. Semper Solaris engineer resubmitted the plan again in August 2023, and twice in September 2023. The final resubmittal was by a new engineer, who made all the corrections, and got the plan approved. October 4, 2023, (almost a year since signing contract). Email from Raedene that Planning did not approve the location of the solar panels or batteries. Early November 2023 (over a year since signing contract). Semper Solaris rep arrives from *********** office to survey the site. February 15, 2024, new message from DocuSign that the revised plot plan is ready for my approval. I checked the proposed site plan and had a several issues;March 2, 2024, checked Docusign and the revised site plan only corrected one item (aerial view). The detail for the batteries was corrected by overlaying the plan for the battery struts and pier footings over a photo of the concrete slab, something that makes no sense. None of the 41 Docusign email notifications that Semper Solaris sent me had the battery slab detail correct. At this point, I am waiting for a completely correct site plan to review. Semper Solaris should have resolved the Planning issues over a year ago

  

  Business Response

  Date: 04/16/2024

  Hello thank you for reaching out about this 

   

  We Have spoken to this homeowner and have a meeting with him and an executive tomorrow to see if we can resolve this issue. Thank you kindly

  

  Business Response

  Date: 05/16/2024

  Hello, 

   

  We Are working closely with this customer.  There is no content to this recent message from the BBB.  I think this is just an automated email from BBB with no review or oversight.

  Customer Answer

  Date: 08/04/2024

  After a year and a half, Semper Solaris could not give me a start date for the work. So, by mutual agreement, we dissolved our contractual agreement. At this point neither one of us is due anything, so I guess you could say the complaint was resolved. 

  **** ***********