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Business Profile

Awnings

GoPort Enterprises, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I scheduled Go Port Transfers for 6 people on 09/04/24 from the ********************** to the ******************************. We did not get picked up at our scheduled time and attempted to make contact with Go Port via email and text. This caused us to incur a $300 private taxi ride to the ************** port. This morning, to make matters worse as were ready to leave the ship, I just received an email asking how your service was?! Well I have paid for transfers back to *********** and have recieved no information about our pickup for 6 passengers?. This is disgusting customer service and you should be ashamed of yourself.I paid $419.88 for your service and request an immediate credit in FULL. Your company has left me stranded two little children (2 & 5 years old) and a geriatric mother whom just had a hip replacement. I am appalled as to how you can call yourself a reputable company. Please refund me immediately. As now I will incur another $300 to hire a private taxi ride for the 6 of us back to MCO.

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scheduled for a Cruise in May of 2020. My cruise was canceled due to COVID-19. I was able to request a full refund from Goport regarding the cancellation. I have emailed them to check on the status and the 1st response was there would be no refunds until cruises were back up and cruising. I have emailed them 2 more times since cruises have started back up and I keep getting the run around about how they don't hold credit card information and that the refund will be done by check. My last email was in April of 2021, I just sent another email today and, have not received a response. I was trying to give them time to refund my money, but it seems as if they are not going to. Please help me.
    ******************************************
    Refund selected 03/30/2020

GoPort Enterprises, LLC is NOT a BBB Accredited Business.

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