Reviews

Review Details

• Review fromEmily K

  Date: 04/08/2024

  1 star

  Emily K

  Date: 04/08/2024

  This company sucks! It set me up for auto shipments/payments I didn't sign up for when I ordered a 20dollar sample. I cannot reply to their emails or cancel my account and then at a link in their email, I got sent to a chat room, where they would not help me cancel. I had to stop payment via my PayPal and now they sent me to collections. Worst order experience ever! And the product is worthless and doesn't help at all either. All around terrible company.

  SmileActives

  Date: 04/26/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.   Our records reflect that you enrolled online for automatic shipments of smileactives on 9/11/23 with the purchase of a Buy One Get One Free special offer for a 30-day introductory supply of our Power Whitening Gel and Advanced Teeth Whitening Pen.
  
  We do make every effort to be forthcoming regarding our promotions and offers for smileactives. We do offer the ability to purchase smileactives products without automatic replenishments. However, customers who choose to place one-time orders are only offered our retail prices.  All BOGO special offers include a subscription.
  
   Every time a BOGO free 30-day introductory kit offer is selected for purchase, customers are informed they will receive automatic shipments until they cancel or make changes to their membership.   Information about the automatic shipments is clearly stated in three places online before an order can be submitted.  First on the order page of our website before an offer is selected; second in the shopping cart - in bold print - prior to any personal information being entered, and lastly, before customers may finalize a membership purchase, they must check an empty box that states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  Per the terms of your initial purchase, your first auto-replenishment shipment (a 90-day supply with cost split into 3 monthly installments) was sent on 10/11/23 as scheduled. We received an approved payment authorization for the 1st installment on 10/10 but when we attempted to finalize it as a charge once the order was shipped PayPal declined the request. This left the full cost of the shipment as due and activated the past-due billing process to send monthly notices advising of this balance.
  
  Please be advised that our records do not reflect any calls received from the phone number provided with your order, nor any other contact received in reference to your account since your enrollment in September, prior to this review. Additionally, if customers respond to any unmonitored promotional or confirmation email addresses, an automatic response is sent to advise of this which also provides our contact information. We regret if you experienced any difficulty contacting us via the phone, email, or chat options provided at our website, as these channels have been regularly tested without issue.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill and in exception to our 60-day satisfaction guarantee, the remaining balance has been cleared.  Also, ****************** was notified to remove your account from collections. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
  Your smileactives account is now closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromMargaret F

  Date: 04/06/2024

  1 star

  Margaret F

  Date: 04/06/2024

  I agree with all the other reviewers. I think the product is good, but their business practices are a scam. When you order from them you dont realize its a subscription and then they charge you $46 a month. They make it extremely hard to cancel and I had to threaten them with the BBB before they would relent and cancel my subscription. Stay away from these people!

  SmileActives

  Date: 04/26/2024

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 3/6/24 with the purchase of a Buy One Get One Free special offer for a 30-day introductory supply of our Power Whitening Gel and Advanced Teeth Whitening Pen.  While we also offer the option to purchase smileactives products at retail pricing without a subscription, all BOGO offers include a subscription at 15% off retail price.   Customers purchasing an offer that includes a subscription are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to the membership.  Information about the automatic shipments is provided in the shopping cart -in bold print - prior to any personal being information entered, and in order to finalize their membership purchase online,customers must also check a box that affirms their agreement to the provided terms and conditions of the purchase. We do make every effort to be forthcoming regarding our promotions and offers for smileactives, and regret if you found the offer unclear in any way.
  
  Per the terms of your initial purchase, your first auto-replenishment shipment (a 90-day supply with cost split into 3 monthly installments) was sent on 4/5/24 as scheduled and the 1st installment billed that day.  Per your LiveChat request on 4/6/24 your account was cancelled.  Information regarding the kit that had just shipped, the remaining balance, and available 60-Day Money Back Guarantee was provided at this time, as orders that have already been shipped at the time of cancelation will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.  As a gesture of goodwill, the remaining balance was cleared prior to receipt of your return.
  
  Your smileactives account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromMarianne C

  Date: 04/03/2024

  1 star

  Marianne C

  Date: 04/03/2024

  THEY ARE THIEVES!!! OVERCHARGING. IT IS NOT RIGHT.TELLING ME I HAVE OVER ****** BALANCE. FOR WHAT??? DO NOT DO BUSINESS WITH THIS COMPANY.SMILEACTOVES. THE WORST!!! SENDING ME PRODUCT WITHOUT MY APPROVAL. WHAT A SCAM!

  SmileActives

  Date: 04/26/2024

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 2/4/24 and again on 2/27/24 with two orders for a 30-day introductory supply (with a buy-one-get-one-free promotion).  Every time a BOGO free offer is selected for purchase, customers are informed they will receive automatic shipments until they cancel or make changes to their membership.   Additionally, in order to finalize a purchase that includes a subscription, customers must check an empty box that states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions,including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  Your first order was sent and billed in full to the credit card provided on 2/4, the second order was shipped 2/28 and billed at that time.
  
   On 3/6/24, your first automatic replenishment shipment (a 90-day full-sized supply, with total cost split into 3 monthly payments) was sent as scheduled, with the 1st payment charged at the time of shipping.  On 3/29, the 90-day replenishment kit (with cost split into 3 payments) for your 2nd BOGO purchase (2/27) was also sent as scheduled.  The first payment for this kit was charged at the time of shipping.
  
  On 4/3/24, both subscriptions were cancelled per your request.  Information was provided regarding the cost, the 3-payments and remaining balances due for the two replenishment shipments sent in March.  Return instructions were also provided since although cancelling an account stops all future shipments, it does not cancel the balance due for orders shipped prior to cancellation: they will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance has been cleared.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromPaul S

  Date: 04/01/2024

  1 star

  Paul S

  Date: 04/01/2024

  Their customer service reps are very well trained. I cancelled my order as the product did not whiten my teeth but did make my gums sore and she assured me it was cancelled. The next day I got an email stating that I will be billed over $60. I put in a dispute with my credit card company and was immediately credited the amount for the last shipment. They must be well known as scammers. I did return that shipment to them at a cost of $10, as I had heard that they will put in a claim with a collection agency. In the end I was only out $40 and sore gums. Buyer beware.

  SmileActives

  Date: 04/22/2024

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.   We regret to learn that you may have experienced a potential reaction with smileactives as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.
  
   Our records reflect that you enrolled online for automatic shipments of smileactives on 1/12/24.  Your initial 30-day introductory kit was shipped 1/15.  Per the terms of your purchase your 2nd shipment, a 90-day replenishment kit, was scheduled to be shipped 2/12/24 but was postponed until 3/19/24 via your online self-service membership account access.  The 2nd shipment was sent 3/19 as scheduled.
  
  On 3/28/24, per your request your account was cancelled.  An email was sent per your request confirming the cancellation as well as information regarding the total cost of your 2nd shipment and the remaining balance since the cost of 90-day replenishment kits are split into 3 monthly installments (per the terms of the initial offer) unless a customer request payment in full when the order is shipped.  Please be advised, while cancelling an account stops all future shipments, it does not cancel the balance due for orders shipped prior to cancellation: they will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  On 4/2/24, we received your email informing us that you had returned the 2nd shipment on 4/1.  Although your return had not yet been received, as a courtesy the refund was processed, and the remaining balance cleared prior to receipt of the returned shipment.  An email response was sent advising you of the refund.
  
  On 4/3, we received notification from your financial institution of your dispute.  No action was taken since the order had already been refunded and we were waiting for the return which was received on 4/9.
  
  Rest assured your smileactivesaccount remains cancelled and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromAmy B

  Date: 04/01/2024

  1 star

  Amy B

  Date: 04/01/2024

  The product is "okay, (not great) and definitely not worth the exorbitant cost. Worse is how hard they make it to cancel AND that they charge you for the product in installments, which is not highlighted when you sign up, so that you're paying for it for a couple of months after you cancel, which is highly misleading. I wish I'd seen these reviews before signing up and will definitely do a better job of not being caught in such a scam in the future.

  SmileActives

  Date: 04/22/2024

  Dear ***,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 2/1/24.  Your 1st replenishment shipment (a 90-day supply) was sent 3/1/24.  We do make every effort to make the offers for smileactives as clear as possible on our websites.  The information regarding the 3 monthly installments for 90-day replenishment kits is stated in the shopping cart order summary prior to any personal information being entered.  The information is in bold print to draw a customers attention.  For example, if an order is selected for the **** 30-day introductory kit of just the whitening gel the order summary states; One month after your first order is shipped, and then approximately every three months thereafter, you will be sent a new three-month supply of Daily Pro Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $24.95 plus $2.99 for shipping and handling per month. All orders are subject to applicable sales tax.  Customer can request to have the 3 payments changed to one payment for the total cost,charged when each order ships.  We regret if you found the offer unclear in any way.
  
  Per your request your account was cancelled on 4/1/24.  Information was provided regarding the remaining balance for your 90-day replenishment shipment.
  
  We regret to learn that you found the cancellation process difficult.  We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to achieve and maintain your whitest smile;additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed.  Every shipment is backed by our 60-day Money Back Guarantee. Simply return the products - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling).
  
  Your smileactives account remains closed and as a gesture of goodwill the remaining balance has been cleared.  Nothing further will be shipped or billed.
  
  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service. 
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromTeresa G

  Date: 04/01/2024

  1 star

  Teresa G

  Date: 04/01/2024

  Same as all the other reviews. I ordered and immediately saw the email saying I was subscribed. Within minutes of placing the order I want to the chat to cancel and unsubscribe. I have screeshots of the whole chat confirming the cancelation of the purchase and subscription. The charge is pending on my credit card anyways. I have to wait until it's no longer pending to dispute the charge. SCAM!

  SmileActives

  Date: 04/22/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 4/1/24 with the purchase of a special offer for a 30-day Buy-One-Get-One-Free introductory supply of our Pro Whitening Gel and Advanced Whitening Pens. The order began processing for delivery that day.  
  We do offer the ability to purchase smileactives products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices. All of the **** free offers include a subscription.
  
  If a customer selects an offer which includes a subscription, the information about automatic replenishment shipments is clearly stated three times: 1) on the website before an offer is selected; 2) in the shopping cart-in bold print-prior to any personal information being entered; 3) before customers may finalize an online membership purchase, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." We regret if you found the offer unclear in any way.
  
  We also received your LiveChat request on 4/1 in which you stated "I don't want to subscribe! I just want the ONE order I placed."  Your smileactives subscription was cancelled per your request.  You were advised that your initial order could not be stopped and would ship shortly, but there would be no additional shipments or charges.
  
  The order was sent and the pending payment for that one shipment was finalized as a charge on 4/2.
  
  Your smileactives remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromBrenda C

  Date: 03/28/2024

  1 star

  Brenda C

  Date: 03/28/2024

  Their product caused my gum area to get a burning sensation when using with toothpaste. Had to stop using it because my gum area was so tender and sensitive. **************** was not honest with me about getting a refund on a bottle that wasn't even opened. Sent me a label to return and still charged me shipping and handling.

  SmileActives

  Date: 04/18/2024

  
  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives 12/19/23.  On 3/1/24 your 1st full-size 90-day replenishment shipment was sent.  The 1st of 3 installments was charged at shipping leaving a remaining balance to be split into 2 additional monthly payments.
  On 3/7/24 we received your request to cancel due to the issues you experienced when using smileactives. A pre-paid return label was issued to assist with the return of this shipment at no additional cost to you. Your 2nd shipment was processed as returned at our facility on 3/20 and a refund issued less the initial s&h cost per our 60-day Money Back Guarantee and the remaining balance was cleared.
  
  Per your account you spoke with one of our Customer Specialist regarding your experience on 3/21.  We appreciate that you took the time to do so as it is of utmost importance to us that any potential reaction to this product is documented and addressed.  Your account was cancelled and as a courtesy (and in exception to our 60-day satisfaction guarantee) a second refund was issued for your initial purchase from 12/19/23.  We regret to learn that due to a error the refund was not processed correctly.  It has now been issued and should be posted to your account within 3 - 5 business days.
  
  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service. Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromSusan J

  Date: 03/27/2024

  1 star
  To Smile Actives,I am returning the last product shipment that was not authorized by **** paid for one shipment for approximately $34.95. Then Smile Actives sent more product without my approval.The product you sent will begin it's journey back to you tomorrow for a full refund.Do not send any other products to me.

• Review fromAndrew L

  Date: 03/24/2024

  1 star

  Andrew L

  Date: 03/24/2024

  Trap you in a auto renew. Even if you call to cancel they send it anyway and charge you. You can return it but they make you $9.53 for shipping. This happened after i was assured by a ******** Service Supervisor that I would be fully reimbursed. My advice for interacting with this organization, don't.

  SmileActives

  Date: 04/04/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 2/5/24 and your initial order of a 30-day introductory special offer was sent that day.
  
  We do make every effort to make the offers as clear as possible on our websites, as well as by phone.  We do offer smileactives products on the website and by phone for one-time purchases without subscribing but only at retail pricing.  If a customer selects an offer that includes a ******************** membership/subscription, they are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  There is no commitment and no minimum to buy.
  
  On 3/6/24 your 2nd shipment (a 90-day replenishment supply) began processing for delivery.  The shipment left our warehouse on 3/7/24 per **** tracking number **************************.
  We received your call on 3/8 requesting cancellation.  The subscription was cancelled per your request.  Information was provided regarding the order that had just shipped and the available 60-day Money Back Guarantee.  Per your request your call was transferred to a supervisor who confirmed that the shipment was already in transit.  As a courtesy, and in exception to our normal policy, a prepaid return label was issued to assist with the return of this shipment at no additional cost to you.
  
  On 3/15/24, your 2nd shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee,at which time the remaining balance was cleared, and a refund issued. Per the terms of our 60-Day Money-Back Guarantee, the initial s&h cost was not refunded.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromPaul M

  Date: 03/24/2024

  1 star

  Paul M

  Date: 03/24/2024

  They make cancelling as difficult as they can This is a scam and should be stopped!

  SmileActives

  Date: 04/04/2024

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 2/3/24 with the purchase of a special BOGO 30-day introductory kit offer.  Your 2nd shipment (a 90-day replenishment kit with the total cost split into 3 monthly payments) was sent as scheduled on 3/6/24.  Your account was cancelled on 3/20/24, per your request.  Information was provided regarding the remaining balance (and scheduled payments) for your 2nd shipment.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.
  
  Every shipment is backed by a 60-Day Money Back Guarantee. If you're not completely satisfied, simply return the product - even if empty - within 60 days of receipt, for a full refund of your purchase price (less s&h) by following the instructions on the website or contacting customer service for assistance.
  
  We regret to learn that you found the cancellation process difficult. We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to achieve and maintain your whitest smile; additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  Although our records do not reflect any returns received to present date as a gesture of goodwill the remaining balance has been cleared.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director