Reviews

This profile includes reviews for Big 5 Sporting Goods Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Big 5 Sporting Goods Headquarters has 54 locations, listed below.

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  Big 5 Sporting Goods Headquarters

  2525 East El Segundo Blvd. El Segundo, CA 90245

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  Big 5 Sporting Goods Headquarters

  946 Blossom Hill Rd San Jose, CA 95123-1202

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  Big 5 Sporting Goods

  25274 Madison Avenue Murrieta, CA 92562-8912

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  Big 5 Sporting Goods

  1253 E Valley Pkwy Escondido, CA 92027

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  Big Five Sporting Goods

  1320 E Florence Blvd Casa Grande, AZ 85122-5302

Review Details

• Review fromDro N

  Date: 06/25/2025

  1 star
  Terrible sense of customer satisfaction and service by the "leadership" in the ******* CA location. Ive been shopping with Big5 for ***** going as far back as your original location in ******** (pre americana). Every time i walk into this location the employees are hard at work and the "managers" are hanging around either doing nothing or playing games/texting on their phones. This was the case upon my most recent visit when I walked in to buy a fishing rod for my 5yr old daughter's bday. ****** was hanging around and texting on his phone. The employee who was trying to assist me was clearly a new hire and needed to continuously ask ****** for guidance. The fishing rod i wanted to buy was seemingly defective so i asked the employee if it could be swapped with another of like kind. Employee had to go ask ******. ****** was quick to shoot down the idea and didn't make a simple attempt to look for a solution. Quick "no chance" and was back to his texting. I then found another rod and reel combo but the lights didnt seem to be functioning correctly on this one. Again i asked the employee to maybe look in the back for a fully functioning unit which he had to ask ******. Again ****** was blunt, short, and refused to offer a solution or assistance. His response was that they had already brought out many rods today and wouldnt bring more. Also he took the partially functioning rod and reel from me and refused to sell it to me. His justification was that "they dont wanna sell me a defective unit". I specified that it simply wasnt lighting up as it should however it was still functional and i would like to buy it. ****** was rude, blunt, and seemed inconvenienced that i interupted his texting session.Ive been a store manager for best buy for 14yrs and never have i witnessed a person of authority act with such lackluster behavior.

• Review fromMichael R

  Date: 07/28/2024

  1 star
  I left a review elsewhere, but upon reading reviews of others, I can't say anything will do to help, but my experience with Big 5 turned to a big zero, there is a big problem with a lack of experience with the personnel and of the three Big 5's I shop, the management are worst! Corporate has not a care for customer outcomes. No, I will not return to any of these stores again...

• Review fromCelie L

  Date: 05/16/2024

  1 star
  I worked at a big5 for one day and quit due to defamation of me and my partner. An employee who knew us in highschool works there and told others that worked there that my partner was talking to her 16 year old cousin when we were not together. When this information was brought to my manager, *************************, he didnt even care to look into it. Even though this individual was insinuating that my partner is a *********. Which is defamation of character. He was nothing but rude towards the concerns. I do not recommend working at this store in Price, ****. The staff is also lazy and says swear words when customers are around. Bad customer service and an overall bad experience. I hope they take care of management, cause thats where the problem lies.

• Review fromJim B

  Date: 05/01/2023

  1 star
  I purchased an inexpensive ($27) pool cue package about two weeks ago and have only played 5-6 games with it. The upper portion of the cue established a rattle of some sort. Each time I hit the cue ball it was thought there was a split in the wood or something was loose, obviously a defect. I went in today to the ************, **** store to exchange it, possibly upgrade it. I talked to the polite counter person who said they would need to call a manager to the front. While waiting I went back to see if there was another one like mine. There was not so I decided to upgrade to a significantly higher quality set, $90. I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats, an "impact" piece of equipment, store policy. Their return policy on their website clearly states no returns on bats and to refer to the "in-store policy" which there was a link to. That policy further defined non-returnable items, nowhere mentioning pool cues. The manager said "I would get in trouble if I allow this return." I asked for the next level of management's phone number, to which he provided me their corporate customer service number. I then asked for the actual store manager's name because I want to speak with someone locally to resolve this issue, which I got but they are not in today. In the past three years I have spent about $1,000 on merchandise in this store. Seems a shame to lose a customer over an unpublished return policy and $5.00 profit when I was ready to spend far more than that. I'll let you know how it goes.

• Review fromJames M

  Date: 02/28/2023

  5 stars
  I recently had the opportunity to visit your store in ************, ********** I dealt with ********* in the sporting arms department what a great asset to your company She was extremely helpful and knowledgeable and I cant say enough, but I thought would be a difficult transaction. She made so simple and easy.