We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vinyl Records

VNYL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vinyl Records.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for VNYL's subscription service in 2021. I was first charged for the service on 5/16/2021. My subscription rate is $14.99. In total, VNYL has received $314.79 from my bank account. My VNYL subscription is still active today.I have never received a shipment from this company. I have tried in the past to cancel my subscription by phone. Even within their posted business hours, customer service always goes to voicemail, encouraging the customer to leave their email address. I have received one email from a customer service rep in two years, with no follow-up.

  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has zero information on their website regarding a renewal of subscription/membership and sent no email nor any other communication regarding when a renewal would be processed. I emailed them within hours of them charging my account requested it be canceled and my account be refunded. They are claiming the charge was from 3 days prior to my email, which is false; both the email and the charge are dated the 19th of December. I am very simply requesting them honor my request for a refund for services that have not yet been provided, not a refund on services or merchandise already received.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying for the service for 6 months and have not received any of the promised goods I have been paying for. I have not been able to get in touch with a representative after numerous attempts to contact the company and cancelling service is impossible without contacting them directly over the phone. I also can't look at a payment history in any way other than scrolling through my actual bank statements. But I've been charged ***** a month for a delivery of a vinyl record every month and have not received a single record since the first one. I know they have the right address because I received my initial record, after that not a single thing has come from them while I'm still paying monthly and have not been able to contact someone to cancel my service. At this point I am fed up and need to report this ridiculousness.

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called multiple times to cancel my subscription but each time there was nobody on the other line to answer and assist me. Instead, an automated voice told me to leave a message with my email, which I did but received no response. According to the website, the only way to cancel the subscription is to call that number, but it does not seem to work. I would like my subscription canceled and a refund issued for this month's charge.

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello - I am being charged for a monthly subscription I never agreed to. I was given a gift for a 3 month subscription and they force you to provide a credit card (which is ridiculous on a gift subscription). After my gift subscription was done (additionally had trouble with that whole process as well...using the gift card and services) I never intended to keep using their services. I feel from the start there was going to be issues and now I see my credit card has been hit with 4 charges of ****** (one each month starting in Sept 2022). I feel this is deceitful their practice and would like to stop the charges and have my money returned to me ******* (4 months so far at ******** I'm writing to you for assistance in resolving this as well as bring attention to this company and their practice.
    I appreciate your time looking into this issue and hope for a resolution as soon as possible.
    Thank you
    ******* ******

  • Initial Complaint

    Date:12/02/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a VNYL subscription since 9/21 for 3 curated records / month for which I have recieved no deliveries but have been charged *** each and every month without fail. I contacted the company on 11/23 asking to receive a refund or the records for the months where I had been charged without receiving any products. I also asked for my credit card to be removed from the system so that it is no longer being charged.
    In response and without any further input from me, the company cancelled my account and gave me $897 store credit. They claimed because I didn't not select a "vibe" each month I would not receive any records but for some reason they would still take money from me. I responded that the store credit is inadequate as I did not sign-up to buy items from their poorly stocked store but to receive "curated" records each month. I was then told that because the account was cancelled that they could not send me the curated records.
    I'm only asking to either receive a refund for the full amount for their breach of contract by providing no curated records or to send me the curated records for the months that were missed. It should't be that difficult unless this company is purposely operating a scam.

    Thanks,
    *****

  • Initial Complaint

    Date:11/25/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VNYL steals money from customers. Based on the complains here, my experience is not unique to me. I also had a subscription for a year and have only received 3 out of the 12 months worth of what I've paid for every single month since starting the subscription. Shady business practices and little to no communication on their part.

  • Initial Complaint

    Date:11/22/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted VNYL for almost 3 months now via their phone number and I constantly leave voicemail messages and never get a return phone call. I have emailed them several times asking for my account to be canceled and no responses. This is the only automated response I receive from them - "Hi ***** - Thanks for reaching out to VNYL! This is just a quick auto-reply to let you know we got your message.We'll do our very best to get back to you within ***** hours. We understand that your message may be related to billing, so the good news is that we automatically prioritize messages so we can get back to you before your next renewal.We kindly ask that you do not follow up or reach out via social media as this will further increase our response time and create unnecessary longer waits for all our customers to receive a timely response.Thanks so much for your patience!The VNYL Team"

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was gifted a one month subscription to VNYL for my birthday in December. I utilized the free gift card I received for the month of December and after receiving the product it was clear that the records they were going to provide were not quality music or notable artists that anyone would recognize. After this, I never went back to their site to make another selection of vinyl records to be received or used their services in any way whatsoever. Despite this, VNYL charged me $39.99 monthly from January 2022 to October 2022 - again, without receiving or selecting the three records that I was being charged for (the total cost of 30 records). I obviously immediately attempted to contact the company, however to cancel your membership they require you to contact them via a phone call. I tried unsuccessfully for 5 business days in a row to reach them as their phone line simply claims they are busy and to try later, then terminates the call. I finally reached out via the initial email I received and heard back days later. VNYL offered me a store credit of the full amount I was charged as they acknowledged they had not sent me any product, which I refused and requested a full refund. My request was altogether denied. I have since filed a dispute with my bank and plan to take further action independently if not refunded in full. I have attached a screenshot from December of my sole order from their site and am happy to produce a full record of charges received from VNYL.

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a membership and paid but afterwards realized it wasn't what I thought it was and I couldn't get music that I knew. They require you to call to cancel. I called but only was getting a voicemail. I left a voicemail. I was never canceled and have been paying for years and I've never received one item from this company. They will not refund me anything. I told them that I want full reimbursement as I did what they asked and called to cancel and they didn't have any other way to do it and nobody to answer the phone.

VNYL is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.