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Business Profile

Vinyl Records

VNYL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vinyl Records.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner bought me a subscription to this service, VYNL, for my birthday in August 2020. The idea is that the company mails you a surprise vinyl record every month. My partner bought me a year subscription. I only received 2 vinyls ever from the company. When I told my partner, they canceled the subscription. Yesterday, he found out that he's still being charged monthly for VYNL. Over two years later!

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with vnyl.org in March of 2022. It's been nearly 7 months and I have heard no communications from the seller. They have not provided shipping or tracking information, have not communicated timelines, and I have not received my product.

  • Initial Complaint

    Date:10/02/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of this company for MONTHS and have not received product from them for many months. This is $40 a month stolen from me for no product!!!!!! I have been trying to cancel for months as well. Their phone number says leave a message. They don't return message. Email does not respond to anything at all. At this point I need to call and dispute claims with my bank and I am furious. I want confirmation from this scam that my account is called and I want a full refund.

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for a membership and then immediately decided to cancel the membership. I called the phone number requested multiple times and left a voicemail about wanting to cancel my membership. I never received a phone call back and was proceeded to be charged for 4 months worth of the subscription without receiving the products I was charged for. I am now in the process of emailing with the customer service staff who have been no help what so ever. I have lost approx $180 CAD from this. I am looking to have them refund me.

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently realized I was charged for a subscription that I thought I had cancelled a long time ago. I then reached out to them and they refused to refund me. I decided to look at my transaction history and noticed they had been charging me an entire year and had not been sent anything that I was paying for.

  • Initial Complaint

    Date:07/21/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2021, I signed up for VNYL to find some new music and get some fun new records to add to my collection. After my second order (Dec. 2021 with the record arriving Jan. 2022), I did not sign up to continue my subscription.

    Unbeknownst to me, my debit card has been charged the $14.99 every month since, despite me never receiving a product in exchange. What was I ever being charged for?! They weren't losing any product or offering me anything in exchange for my money. Granted, I did not go into settings and choose to completely terminate my account, but I never made any selections or was ever made aware that I was still being charged.

    I called the phone number on their website and it immediately says an automated message that says their hours are. between 12:30-2:30pm PST. Tiny window. I call back then and another automated message telling me the number is unavailable but I can leave a message. I found an email address in an email from when I opened the account and a few days later someone replied, but denied me a refund and redirected me to the sites TOS. Their TOS only claims refunds cannot be given for partially used periods-- which this is not, yet I was outright refused a refund and redirected to this page. Nowhere on their TOS page does it say anything pertaining to this situation.

    MONTHS of charges for product that I was not receiving, and for me on a debit card I don't use much, so the only reason I found out is because I got a letter in the mail from Chase bank saying my account is overdrawn. I am currently unemployed, the last thing I need is to now have to pay off debt to the bank because of a company with a very deceptive business model.

VNYL is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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