Complaints

This profile includes complaints for Three Phase Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Three Phase Electric

  28 Rancho Cir El Toro, CA 92630-8325

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  Three Phase Electric

  737 S Vinewood St Escondido, CA 92029-1928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New electrical Panel was installed and completed 11/4/21 by Three Phase Electric. Paid $1652.00 for the panel and the inspection fee of $250.00. Called 11/30/21 to follow up on the inspection, spoke with ****** who stated the **************** were back logged and it would be 2-3 weeks. Called 12/20/21 left message , no call back. Called again 2/24/22 left message with owner, no call back, called later in day ***** took the messageno return call. Called 9/27/22 said Owner was out call back tomorrow. Called 9/28/22 stated owner not available, forwarded me to ***********************, Acct. *** stated she would call ***** to set up a time to get the inspection done. Dispute is: I, ***** paid the inspection bill ($208.00)with ****************, invoice ******** showed past due 10/27/22 for Three Phase Electric. I paid this amount on 11/7/22 and the inspection was done this day. It was not paid by Three Phase electric. My sister, **** Called Three Phase Electric 2/27/23, the receptionist said the owner was out of the office. Later that day I called and was put through to ***** and stated the inspection was done and I paid the invoice and am requesting a refund of $250.00. She said ok I will get with the account department and issue a refund. Several minutes later she called back and said I would need to get the credit back from the **************** since they paid the amount and was waiting for a return call from *****. I told ********************** could not have paid the bill if it was already paid by Three Phase Electric. There is something wrong in the accounting department. On 2/28/23 **** called The **************** spoke with **** ************ and explained the situation and he did verify that the $208.00 invoice ******** was paid by ***** and I asked him if there was a duplicate bill in their system for ****** address he said no this was the only one. All receipts and a letter were sent to owner ***************** on 2/27/23. 3/2/23 mailed info to *****. see attachment