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Business Profile

Music Distribution Companies

Sheet Music Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

Complaints

This profile includes complaints for Sheet Music Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sheet Music Plus has 2 locations, listed below.

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    • Sheet Music Plus

      1300 64th St Emeryville, CA 94608

    • Sheet Music Plus

      918 Parker St # A11 Berkeley, CA 94710-2429

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an online copy of the sheet music for the song "Careless Hands" from Sheet Music Plus. It was described as 2 pages. What I got was one page of sheet music (only half the song) and a mostly blank page 2 with only their logo at the top. Half a song is of no use to me. I was chaged $5.36 to my credit card account. ($4.99 + .37 tax). I cannot find any way on their website to contact them.

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: ***** 26th,2023 Refund date: ***** 27th,2023 In November of 2022 I made a purchase on sheetmusicplus.com & then cancelled my purchase.On ***** 26th,2023 I was charged 2885.08$. Upon contacting the company they told me their was a glitch in their system & apologized for charging my card without my consent.They refunded me the amount that was charged to my card but due to the exchange rate I was only refunded 2733.49$ (a difference of 151.49$).Upon contacting the company again to ask them to refund me the balance to their error ("glitch") as they called it, they told me their was nothing they can do on their end.I contacted my credit card company ****** ****** told me their was nothing they can do, leaving me with having to pay the balance of 151.49$ as SheetMusicPlus would not rectify the situation after charging my card without consent.I would like for the amount of 151.49$ be payed to me as I dont feel it is fair or logical for me to have to pay as a consumer for something I did not do.

    Sheet Music Plus is NOT a BBB Accredited Business.

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