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Average of 294 Customer Reviews
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Review fromTyler S
Date: 09/11/2024
5 starsTyler S
Date: 09/11/2024
********************* was extremely helpful in communicating clearly the process as it was happening. She made herself available and always got back to me when I reached out. I understand there was some friction early on in the process, but overall I'm happy with the result.
REE Medical LLC
Date: 09/12/2024
*****, thank you so much for your kind words! We're thrilled to hear that ***** was able to provide clear communication and support throughout the process. We appreciate your patience during the initial challenges and are glad youre happy with the result. Your feedback means a lot to us, and were always here if you need anything in the future!Review fromRichard D
Date: 09/06/2024
1 starRichard D
Date: 09/06/2024
Disappointed with Ree Medical, and their customer service. The communication starts out good but then stops. Was advised by my Ree Medical Client Experience Navigator (CEN), who had spoken with their supervisor, that I could request a refund of $3295 for services not utilized. I took a day to think about my options and then elected to proceed with the refund request (13 Aug 2024).14 Aug 2024, my *** acknowledged my request and said he submitted the request, allow some time for the review and approval, and that a member would contact me soon. I hadn't heard anything.19 Aug 2024, I reached back out requesting a status.20 Aug 2024, my *** replies he submitted the request on today, and allow 7-10 business days for processing. (Did you catch it? He told me this was submitted on 14 Aug 2024...)30 Aug 2024, asked for another status update from my ***. He responds "it has been submitted and still processing".03 Sep 2024, another attempt for a status update from my ***. No reply. Called Ree Medical, opened a ticket, and was told by the operator someone will contact me within ***** hours. That didn't happen!06 Sep 2024, emailed my CEN, used the "contact" link on Ree Medical, and called Ree Medical again, opened another ticket, and was told the same thing... ***** hours someone will contact you.I kindly request the assistance of the BBB in helping me resolve this issue as quickly as possible.REE Medical LLC
Date: 09/09/2024
*******, we're sorry to hear about your experience and appreciate your feedback. We understand your frustration regarding the communication breakdown and the delays in processing your refund request. We apologize for the inconvenience this has caused. Your case is currently being reviewed, and we will ensure that someone from our team reaches out to you today to provide an update and work toward resolving this issue as quickly as possible. Thank you for your patience, and we are committed to making this right.Review fromNikolai D
Date: 08/31/2024
1 starI am filing a complaint against REEMedical regarding a refund request of $545 for services that were neither used nor initiated.In the third week of August, I was in communication with REEMedical to potentially contract their services to assist in filing a VA claim. After our discussions, I decided to proceed and made a payment on Tuesday, August 27th. However, shortly afterward, I met with my *************** Officer (VSO), who informed me that I already had a pending claim and suggested that I should have waited before engaging with REEMedical.On Wednesday, August 28th, just one day after making the payment, I contacted REEMedical to explain my situation and request a refund. The representative I spoke to was polite and understanding but since then, I have not received any follow-up or confirmation regarding my refund. I have made further attempts to reach out, but their representatives have consistently been unavailable, and my request has not been addressed.Given that no services were provided by REEMedical, I requested a full refund of $545. I believe this is a fair resolution, considering that the services I paid for were not rendered.I kindly request the BBB's assistance in resolving this matter promptly.Review fromRon J
Date: 08/23/2024
2 starsRon J
Date: 08/23/2024
I am 90% disabled. Another vet told me to get with REE to see if they could assist with getting me to 100%... WELL: At first, I was contacted on a daily basis... Phone calls and emails. They went crazy with contacting me (which was awesome). I had to give them a HUGE amount of money to get things started. About a month in, It was determined that due to my disability codes, I was pretty much stuck at 90%. This was the last time I heard from them. I called 3 times within a month to ask about some type of refund, because with the amount I paid, I would expect some type of refund when they couldn't do anything for me. Each time I called, I was told they would update my case and someone would call me back in 2 days. WELL: Like mentioned earlier, I called them 3 times within a month to find out about refunding some of my money and was told the same thing... "updating case and someone would call me back". I haven't heard a peep from anyone. Be careful if you choose to use them. Just a heads up.REE Medical LLC
Date: 08/26/2024
***, thank you for bringing this to our attention, and we're sorry to hear about your experience. We apologize for the lack of communication and understand your frustration. Someone from our team will be reaching out to you today to discuss your concerns and work toward a resolution. We appreciate your patience and the opportunity to make this right.REE Medical LLC
Date: 09/03/2024
Thank you for bringing this to our attention, ******************. We sincerely apologize for the inconvenience and frustration youve experienced with our company. We are committed to resolving this matter promptly and fairly. A member of our team will be in touch with you directly regarding your refund.Review fromDavid S
Date: 08/14/2024
5 starsDavid S
Date: 08/14/2024
Such a great experience with this company, especially with my contact *********************!!! She was very supportive throughout the process and made such a positive impact on myself and my family! Thank you! I highly recommend this company!REE Medical LLC
Date: 08/15/2024
*****, thank you so much for your kind words and glowing recommendation! Were thrilled to hear that ********************* provided such exceptional support and made a positive impact on you and your family. Your experience is exactly what we strive for with every client. We're grateful for your trust in us and for taking the time to share your experience. If you ever need anything in the future, dont hesitate to reach out. Thank you again for choosing REE Medical!Review fromJ S H
Date: 08/03/2024
1 starJ S H
Date: 08/03/2024
Had to pay over $ ******* and had trouble getting in touch with them. Would not return calls only communicated thru E-mail. Paid the via Bank Cashiers check. NO receipt as of yet. been over a weekREE Medical LLC
Date: 08/05/2024
****************,Thank you for reaching out to us and sharing your feedback. We have received your complaint and want to assure you that your concerns are important to us. Our team is committed to addressing and resolving the issue promptly. We appreciate your patience as we investigate this matter, and we will keep you updated on our progress. Thank you for your understanding and for giving us the opportunity to improve our services and communication.Review fromBrandon C
Date: 07/28/2024
5 starsBrandon C
Date: 07/28/2024
My experience with REE Medical was by far the best. I had used 2 other companies prior, and did not receive the communication like I did with REE Medical. Highly recommend this company as they have far exceeded my expectations. Thank you so much Fight4Vets/REE Medical for all the assistance you provided!REE Medical LLC
Date: 07/29/2024
Thank you for your wonderful feedback! We're delighted to hear that your experience with REE Medical was the best and that our communication met your expectations. Your high recommendation means a lot to us.If you have any further questions or need anything else, please don't hesitate to reach out.Review fromEd H
Date: 07/26/2024
1 starEd H
Date: 07/26/2024
I had had an agreement with VetLink for over $200.00 a month. Then I received a call that I need to pay $2000 since the company as stated was taken over by Ree Medical. Since I fid not have the *******, they will be taking over $500.00 a month for 4 months with a ****** dollar service fee. Shame on this company for charging a finance fee to Veterans.REE Medical LLC
Date: 07/27/2024
Dear **************,
Thank you for reaching out and sharing your feedback regarding your recent experience with REE Medical. We appreciate the time you took to provide us with your review.
We want to assure you that your concerns are being taken very seriously. Our team is currently reviewing your case to understand the situation fully and address the issues you raised. Our goal is to ensure that every client receives fair and transparent service, and we regret any inconvenience you may have experienced.
Someone from our team will be in touch with you soon to discuss your concerns further and to find a resolution that addresses your needs.
Thank you for your patience and for bringing this to our attention.Review fromEdward T
Date: 07/25/2024
5 starsEdward T
Date: 07/25/2024
Ree Medical was a great help to me. Assisted me from *****. The process was easy and they are super professional! Would recommend for anyone maybe annoyed with the wishy washy process of the VA.REE Medical LLC
Date: 07/26/2024
Thank you for your positive feedback! Our role is to connect Veterans with private, neutral third-party providers who document the severity and worsening of symptoms, ensuring thorough, accurate, and competent medical evidence to support VA claims. We're thrilled to hear that we met your expectations and that you found our team professional.Your recommendation means a lot to us. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing REE Medical!Review fromMichael B
Date: 07/15/2024
1 starMichael B
Date: 07/15/2024
I was Orginaly with Vet link and my worker there was great he reched out to me often just to check in on me even if only by email or text sometimes. since the merger with Ree i cannot get as much as a call back weeks after leaving a message i finaly called in posing as a new client and actually made it past the operator only to find out they cant find my file. I have been reaching out to them because i finaly recieve3d my decision on a higher level review and no one can help me figure it out. I asked the gentleman since you cant find my file maybe you can just get me a letter releasing me from any obligation to Ree medical and he said well thats above me ill have some one call you back.REE Medical LLC
Date: 07/17/2024
Dear ****************,Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience youve faced since the merger. We strive to maintain the high level of service that our clients expect, and its clear that we fell short in your case. Your feedback about the communication issues and difficulties in accessing your file is extremely important to us.Please know that we are committed to resolving this issue for you as quickly as possible. A member of our team will be reaching out to you shortly.Thank you for your patience and understanding. If you have any further concerns, please contact our customer support team directly at ************ or ****************************
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