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Business Profile

Medical Alarms

Life Alert Emergency Response, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Life Alert Emergency Response, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Life Alert Emergency Response, Inc. has 6 locations, listed below.

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    Customer Review Ratings

    4.78

    Average of 1,529 Customer Reviews

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    Review Details

    • Nancy A

      Date: 11/08/2023

      ******* and the other person I spoke with were both great. They covered everything thoroughly and were most accommodating

    • Beth C

      Date: 11/08/2023

      ****** was awesome. She made it easy to activate and test the units. The follow up call was good and gave me more suggestions as to how to use the unit. I will be comfortable in calling Life Alert if I have any questions or concerns.

    • adam l

      Date: 11/07/2023

      Call went well, lots of info provided. *** was great.

    • Wanda D

      Date: 11/06/2023

      It was much easier to do the set up than I had expected. ******* did a great job leading me!

    • Lisa L

      Date: 11/06/2023

      ******* was very professional, informative and answered all of our questions,

    • John V

      Date: 11/06/2023

      Great service they were very helpful in setting up equipment.

    • Judit S

      Date: 11/06/2023

      Very professional friendly experience ******* did a great job in explaining the process Thanks

    • Kelly L

      Date: 11/06/2023

      Kelly L

      Date: 11/06/2023

      The absolute worst customer service. When I explained I went with a better alternative for my loved one, they challenged my decision and implied I didnt want the best for her. They were rude, disrespectful and wouldnt stop calling. When asked to speak with a supervisor, the service was just as horrible. I didnt go with them for my own decisions (no fall detection) and their prices are far greater than the solution I went with. Do your research and dont accept poor service!

      Life Alert Emergency Response, Inc.

      Date: 11/17/2023

      Dear ********************,
      We are sorry to hear you were not happy with one of our Care managers.
      We understand that he was just following up on your decision to help us understand customers priorities and choices. 
      We apologize you felt he was challenging you, and will address the issue with him and his manager.
      Sincerely,
      Life Alert

      Life Alert Emergency Response, Inc.

      Date: 11/17/2023

      Dear ********************,
      We are sorry to hear you were not happy with one of our Care managers.
      We understand that he was just following up on your decision to help us understand customers priorities and choices. 
      We apologize you felt he was challenging you, and will address the issue with him and his manager.
      Sincerely,
      Life Alert

    • Linda G

      Date: 11/03/2023

      ******** was great in helping set up our equipment. I feel confident that the equipment will work if needed

    • C C

      Date: 11/02/2023

      C C

      Date: 11/02/2023

      My mom passed in September 2023, I was her emergency contact. Life Alert has harassed me calling several times a week, and today 4 calls back to back when I asked them to stop calling. They want the equipment and are rude and demanding. The equipment was sent back to them in February according to my mother before she went in the nursing home. They called demanding the receipt it was shipped. My mom shipped it and is no longer here to ask for receipt. This is very difficult to deal with while trying to mourn the loss of my mother. Complete disrespect and harassment!! Dont ever get their service cause they will haunt you even after your loved one passes away.

      Life Alert Emergency Response, Inc.

      Date: 11/13/2023

      We are sorry for your loss and understand how confusing a time like this can be when a loved one passes away.  We respectfully disagree with your review, as we have been trying our best to assist you with closing this account.  Unfortunately, our recorded calls do not correlate with your review and the timeline prior to your mothers passing.  We have not received the equipment, nor have you provided the tracking number. Please feel free to contact us at ************** so we can assist you further.

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