We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Kites

Brian StormProducts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kites.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/18/2023 I opened a BrainStormProducts account and placed an order for items required by 2/3/23 for an event attracting competitors traveling from 5 states.On 1/19/23 BrainStormProducts' Specialty Sales Director ********************* emailed requesting my sales tax I D number, and I replied with it the same day.On 1/23/2023, having received no confirmation of my order being processed, I called ************** to inform him of that. He said he'd "check into it and get right back" to me.On 1/25/23, having neither heard back from ************** nor received confirmation of my order being processed, I called him again to check the status of my order and emphasize the order MUST arrive by 2/3/23. ************** gave the same assurances he'd "check into it and get right back" to me as before, verbatim.On 1/27/23, having STILL neither heard back from ************** nor received confirmation of my order being processed, much less an expected ship date, I called him once again that Friday. Yet again he made the same promise to "check into it and get right back" to me. I told him since he'd broken that same promise twice, to cancel my order. He pleaded, "Don't do that." I replied that was not my preference, but I had no reason to believe my order would ship in time to arrive for my event. However I relented, and STRESSED AGAIN, "If you don't get back to me before closing time CANCEL MY ORDER". I did not hear back from him.On 1/30/23 I ordered from another source. On 1/31/23 I received an email from ************** stating my order shipped and would arrive on Friday. That is not BY Friday.On 2/4/23 the order I told ************** TWICE to cancel arrived a day too late for my event and a day later than ****************** FOURTH broken promise. The invoice shows $62.40 in product and a shipping charge of $39.39 for EXPRESS shipping; yet the CANCELLED order nevertheless arrived too late to use it. The cancelled order that arrived too late for its purpose is useless to me, and ************** doesn't return my calls.

Brian StormProducts, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.