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Business Profile

Wax

European Wax Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for three wax passes and prepaid for the entire year, planning on staying local to ********* CA. Unfortunately two months into my services, I moved to ******** with my two horses. Because of where I live, I cannot use my passes and I cannot use store credit. When I requested the amount refunded back to my card, I was denied and told only store credit would be available. So currently, over $1000+ is being wrongfully withheld based on some policy that was never told to me when I signed up. The policy says I have 30 days to cancel and get money returned, but this policy was never shown to me or told to me until AFTER the 30 days. When I signed up, I was assured many times I could cancel and receive the balance back to my card. This was a lie, and I would like it corrected. In simple terms this is theft. Needless to say, I would like my money returned to the card on file and my experience of good service preserved. If it was possible to continue using the service I would, but I cannot use it and I would like all my money back.

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The European Wax center in union west branch commons is terrible the manager is rude the waters are unprofessional I got waxed on Sunday for Brazilian underarm and upper leg the waxer did a terrible job I called the branch to tell them I wasnt properly waxed the manager yelled at me and told me that I should have returned the same day I told her I was going to work I didnt have time to came back the same day she said European waxing poly only allowed clean up the same day theres nothing she can do for me. I told her other branches have a 5 days touch up rule she said the policy is only for the same day as I was trying to explain to her that I paid for a service that was not delivered accurately she hang up the phone please be aware of this location thats not the first incident that happened there. Last year a friend of my was got burned by a waver

European Wax Center is NOT a BBB Accredited Business.

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