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Business Profile

Health Products

Good Earth Natural Foods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three items from the bulk bin section. When I got home, I noticed that my receipt amount looked really high. I weighed the items I bought and the amounts I was charged are incorrect based on the weight. I was charged for .24, .26, and .26 pounds of items when the amounts I received are .024, .026, and .026 of these items. I immediately called the store and spoke to a clerk who said they could not do anything about it because what shows on the scale they have stands. I asked to speak to a manager who said they stand by their belief that their scale works. I asked if I could please have an email address to send them a copy of my receipt to see if something happened in the calculation that would explain it and they said no. I was offered a $10 store credit, but when my partner went to the store to pick it up, it was not there. I am concerned that I was overcharged and they were not interested in figuring out why and that I had the original items and receipt and I could not get a refund.

    Customer Answer

    Date: 07/22/2024

    Hello,

    Thank you so much for your help in this matter. I was able to speak with the store manager today and solve this issue. I wanted to let you know.

     
    Thank you,

     *****

Good Earth Natural Foods is NOT a BBB Accredited Business.

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