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Business Profile

Sunglasses

Oakley Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

This profile includes complaints for Oakley Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Oakley Inc has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Oakley Inc

      1 Icon Foothill Ranch, CA 92610

    • Oakley

      7000 Arundel Mills Cir # 305 Hanover, MD 21076-1291

    • Oakley Inc

      27001 US Highway 19 N Clearwater, FL 33761-3402

    • Oakley

      548 Brandon Town Center Mall Brandon, FL 33511-4776

    • Oakley Inc

      5461 Factory Shops Blvd Ste D-275 Ellenton, FL 34222-4100

    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prescription sunglasses under warranty per company policy. Lenses are peeling blurring vision. I have submitted a time consuming claim through Oakley portal and was told to go to retailer where I purchased, but they were purchased direct online. Multiple attempts to reach someone by phone, Oakley phone system will not connect to a person, circular messages with zero assistance. Attempted to communicate through email, this would not go through company site. It appears Oakley makes warranty very difficult to honor. Extremely poor and unacceptable customer service.

      Business Response

      Date: 10/20/2023

      Hello ****,

      Thank you for reaching out to Oakley, via the BBB.

      We regret to hear about the issues with your Oakley prescription lenses, and with contacting Oakley.com for further assistance. 

      After reviewing your account and information, we were able to confirm that the Luxottica Warranty and ********************* does not deal directly with prescription lenses, and prescription lenses are not covered under warranty. For more information on Rx lenses and replacement, please visit your local LensCrafters location or visit us online at www.lenscrafters.com.

      Thank you, 
      Luxottica Customer Resolution Team 

      Customer Answer

      Date: 10/20/2023

      This response is unacceptable and it is obvious that this company is unaware of their own published warranty policy. Per the Oakley warranty policy as published on Oakley.com  US Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase. It is also unacceptable that I am communicating through the BBB instead of Oakley contacting me directly. It appears from other complaints that Oakley intentionally avoids warranty responsibility by making it difficult for customers to communicate or receive warranty services. I have now spent two hours attempting to resolve. If this is not resolved to my satisfaction as I was promised when purchasing the product I will take additional steps.

      Business Response

      Date: 10/23/2023

      Hello ****,

      Thank you for reaching out to Oakley via the BBB! We regret to hear that  you are having problems with your glasses. I recommend setting up a warranty claim, by submitting a service request online at the following link: ******************************************************************************************* Please note that the link works best using a desktop/laptop using Firefox or ****** Chrome. This site is not compatible with mobile devices and other browsers.All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid proof of purchase. Oakleys warranty program does not cover scratched lenses. Additionally, *************** of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.

      Once your request is received, someone will be in contact with you in 5-7 business days via email with the options that are available, and let you know whether or not your item is covered under warranty.If you have any further inquiries, please respond to this email.Again, thank you for contacting Oakley.

      Have a magnificant day!

      Best Regards,

      Oakley Customer Resolution Team

    • Initial Complaint

      Date:10/12/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oakley is suppose to be a company with good quality glasses, my glasses broke at the arm within 8 months, I did nothing to cause this except put them on my face. The warranty that they have says its only a manufacturer defect which they stat does not include the glasses breaking. This was a poorly made pair of glasses with an obvious weak plastic attachment. Impossible to reach a support system to speak to a live person.

      Business Response

      Date: 10/13/2023

      Hello ******,

       

      Thank you for reaching out to Oakley via the BBB.

       

      We regret to hear about your experience thus far, and we are here to help.

       

      After reviewing your account, we have gone ahead and initiated for a replacement order to be sent to you.  This will be an exact replacement of order H00350051427.  This replacement order should arrive within a maximum of 15 business days.

       

      Thank you,

      Luxottica Customer Resolution Team

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed a warranty claim for defective lenses and time period after receiving my eyewear has exceeded. **************** and chat methods are terrible and all attempts to check on the status has failed.

      Business Response

      Date: 09/26/2023

      Hello ****,

      Thank you for reaching out to Oakley via the BBB.

      After reviewing your service request (********) it appears that the product you submitted was considered to be covered under warranty.  However, the product is currently out of stock and therefore cannot be replaced.  As such, it appears that you were offered a 100% off promotional code in lieu of a replacement, which you accepted on 9/7/2023. 

      Thank you,

      Luxottica Customer Resolution Team

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business advertises etched logos on glasses. I ordered my rx eyeglasses and sunglasses and waited. The glasses arrived and the sunglasses did not have the etching. I inquired to the business and was advised that rx lenses do not get the etching. I asked several times where this was indicated on the website to which they refused to answer and continued replying with the same information that rx lenses do not qualify for the etching because the lab in GA does not have the capability. This is bait and switch as I paid for specialized glasses with etching and was not made aware of the rx lenses being an issue for the lab in GA.

      Business Response

      Date: 09/18/2023

      Hello *****,

       

      Thank you for reaching out to Oakley via the BBB.

       

      We regret to hear that the prescription glasses you purchased did not include the etching that you wanted.  After reviewing your previous interaction history, it does appear that it was explained to you that this etching is not included on prescription lenses.  Additionally, we were able to see that you have asked us a number of times where this is stated on the website.  Unfortunately, it does not look like this is stated on the website and we do apologize for that inconvenience.  Your feedback is greatly appreciated, and your comments will be forwarded to the proper parties to ensure that this discrepancy is fixed on the website.

       

      Additionally, we understand that this product did not meet your expectations and if you would like, we could initiate a return for a full refund and provide you with a pre-paid return label.  Should you wish to return your order, please reach back out to us and we will move forward accordingly. 

       

      Thank you,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 09/18/2023

      I was never made aware that etching is not included with RX prior to my purchase.  Only when I inquired about this and then several times, after I asked where this is explained on the website.  Not once did anyone express to me that there is no indication on the website, just a pacifier of a 30% discount.  As a consumer, it's unethical to sell me an item in one condition and receive the item in a different condition.  I feel as a company, this needs to be expressed on the website so that customers can then decide if they should continue business with their incredibly expensive purchase or buy elsewhere.  

      Business Response

      Date: 09/18/2023

      Hello *****,

       

      Thank you for reaching back out to us.

       

      Your feedback is greatly appreciated, and your comments will be forwarded to the proper parties to ensure that this discrepancy is fixed on the website.  Again, we apologize for this inconvenience and we fully understand your frustration.  This information should have been made available to you prior to completing your purchase.  Please know that your feedback will be used to improve our services moving forward.

       

      Thank you,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 09/21/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       
    • Initial Complaint

      Date:09/09/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to get my sunglasses replaced after they broke recently. The quality was not what I expected of the luxury priced sunglasses. Instead of replacing them, they offered a discount on a new pair. Their discount was so small, the prices they provided were higher than the retail price. They refused to honor their warranty for poorly built sunglasses.

      Business Response

      Date: 09/11/2023

      Hello ****,

       

      Thank you for reaching out to Oakley via the BBB.

       

      We regret to hear that your warranty claim was closed.  We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $500). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.




      Promotional Code: AD1-RP33-MB4X-NXDN

       

      Thank you,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 09/16/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       
    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my before but I think I shipped out the wrong items before, so I asked them for a new label to send it back and sent back everything that was supposed to be sent back to oakley. It delivered back a month ago and I have not received my money back

      Business Response

      Date: 08/31/2023

      Dear ******,


      An internal investigation indicates that you have violated our Return Policy and Procedures, as well as our Terms and Conditions, including (but not limited to) your agreement to submit truthful and accurate information.  As a result, please be advised that your return has been denied. 
      Moreover, to protect our other customers and business, this serves as notice that you are prohibited from placing any further orders with the Luxottica family of companies and brands until further notice.  You cooperation with this directive is expected and required.  If you make any further orders from any Luxottica websites or retail locations, Luxottica will take appropriate action consistent with its legal rights.

      Sincerely,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 08/31/2023

      this company took my money I shipped back my products to them and they said return denied so now I'm left with no items and stole my money. I might send my legal team to pursue action.

      Business Response

      Date: 08/31/2023

      Hello ******,
      Our parent company Luxottica contacted you regarding your refund. All the information you may need will be on that communication. We have no further information we can provide.
      We apologize for not meeting the level of service expected and hope we have satisfactorily addressed your concerns.
      Best Regards,
      Luxottica Customer Resolution Team
    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a warranty claim with Oakley (Luxottica) related to a pair of sunglasses I purchased last year from one of their outlets in *********, this is the 6th pair of this model that I have purchased over the past 6 years, as I like the style and fit. One of the pairs I purchased started to delaminate on **************** am well within my warranty period. I reached out to their customer care group, and after further assessment, they rejected my claim due to a missing receipt, and a statement that they didn't believe it was poor workmanship. I gave them the details of where they were purchased, and that the salesperson logged in our information when they were bought, but they failed to even look for it, just declined my warranty. I have since reached out to the outlet they were purchased from, and they have texted me a copy of my receipt, but their online system doesn't allow any additional support after they have made their decision. I filed a complaint through trust pilot, and they responded with a generic response to contact them through a link that doesn't even work. Between my wife and I, we have purchased at least a dozen pairs of Oakley glasses over the years, and have never had a quality issue. Clearly there is an issue with these glasses, and they should do the right thing and replace them. I don't wish go through their system any longer for resolution, I expect someone to do the right thing and contact me directly to fix the problem. It is not acceptable to offer a warranty on an item, and not stand by it, especially based on how much we have to pay for this product.

      Business Response

      Date: 08/16/2023

      Hello *****,

      Thank you for contacting Luxottica After Sales via the BBB.

      Since you were able to obtain proof of purchase from the store, we would encourage you to submit a brand new warranty claim. To begin with, please use either ****** Chrome or FireFox, visit *************************************************************************************************** submit a warranty claim and upload the receipt to evaluate.

      In the notes section, please add the issue of your glasses and the reason for the new request in case it is considered a duplicate claim. Please wait 5 business days to view your evaluation result once you submitted your claim.


      If you have further questions, please feel free to contact us. Again, thank you for contacting Luxottica After Sales. Have a wonderful day!

      Best Regards!

      LuxotticaCustomer Resolution Team

    • Initial Complaint

      Date:08/06/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I'm reaching out because I had a frustrating experience with Oakley.com.On April 23, 2023, I purchased some sunglasses from them for a vacation with my friends. The total cost was $1,924.56, and I paid for expedited shipping. However, when the package arrived on April 26, it was heavily damaged and I refused delivery. The package was "Return to Sender," and the merchant issued a refund that same day.A month later, on May 30, 2023, Oakley.com charged my credit card without my permission. I contacted them multiple times for a solution, but they kept telling me to wait while they investigated the situation. Eventually, they told me that *** had returned the damaged products to the wrong warehouse, and they were missing. This is why I was billed again.My order number is H00362869656, and the *** tracking number is 1Z3774F21313084156. I would appreciate any assistance in resolving this issue and getting a Full refund. Thank you.

      Business Response

      Date: 08/09/2023

      Hello ******,

       

      Thank you for reaching out to Oakley via the BBB.

       

      After reviewing your complaint, it appears that we may have to issue your refund in the form of a paper check, that would be mailed to you.

       

      Could you please confirm the shipping address you would like your refund sent to should we need to proceed this way?

       

      Thank you,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 08/09/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

       

      You may ship the check totaling $1,924.56 to **********************************************************

      Regards,

      ***********************

       


    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Oakley lenses from an Oakley dealer (Receipt attached). The coating is coming off of the lenses (shown in the attached file). The warranty I was sold was 2 years. Attached is a screen shot of there web site (highlighted) showing that their lenses carry the same warranty as their eye ware. I filled for warranty (submitting the same info attached) and was rejected. The service request number is ********. When I contacted them via chat, the only way to speak with them, they tell me that lenses are not warrantied and all they can do is offer me a 50% discount. The warranty clearly states that lenses carry the same two year warranty as a whole set of glasses. When I copy and paste this from there web site they repeat that lenses are not warrantied and kick me out of chat. These are expensive lenses and I just want them to honor their warranty and replace them.

      Business Response

      Date: 08/01/2023

      Hello *****,

       

      All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakleys warranty program does not cover scratched lenses. Additionally, *************** of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.

       

      Could you confirm whether or not the lenses in question were prescription lenses?

       

      Thank you,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 08/02/2023

      the lenses are not prescription lenses. They are authentic Oakley lenses purchased at Bass Pro shop is ******* ********* as the receipt uploaded clearly shows. The lenses are not scratched the coating is peeling which is a manufacturers defect. The lenses are a year old. I have been a loyal customer for over 20 years and all I want is what I was promised when I purchased the lenses.

      Business Response

      Date: 08/03/2023

      Hello ***** ,

      Thank you for reaching back out to us,

      It was determined that the eyewear in question will not be covered under warranty, as the damage to your lenses was deemed as scratched caused by normal wear and tear. This is not a manufacturers defect and your claim was denied because of this.  You may feel free to reach back out to us and provide additional complaint details, however we are unable to override their decision and there is absolutely nothing mroe that can be done on our end to help you.

      Have a fantastic day,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 08/10/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       
    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 1st 2023 I purchaed a pair of prescription glassess from the Oakley store in the ********************. I was told that I could opt for home delivery since they are single-vision glasses that would not require an in-store pick-up. I live over an hour away so finding the time to get to this particular store is difficult. I was also told that I would receive my glasses in **** business days. One the tenth day I began making phone calls. The phone at this particular Oakley store is out of service. I had tried to call prior to my appointment to ask questions but it was out of service even then. I do not know if it is actually broken or the ringer is off. Either way, we you receive a voice message and then it hangs up.On July 13th I called their corporate number where I learned that my glasses were delivered to the *************** store on July 10th. No calls or emails letting me know they were there and still unable to reach anyone at the store via telephone. The representative told me a manager would contact me in an hour. This never happened so I called customer service again. This time I tried the chat feature (transcript attached). This produced zero results. I then called another Oakley store at the ******************. I asked if they could make contact with their store in ********************. They said they would try and let me know one way or the other. This never happened either. I made a third call to customer service. This time I spoke to a supervisor who was apologetic but unable to help. I was told that my ticket would be escalated and I would receive some form of response in 3-5 business days.How in the world does an Oakley store in the largest mall in ********** not have a functioning phone? Who is the supervisor of this store? Why would someone not bother to contact me. If I had known my glasses were there, I could have made arrangments to make the drive there and back.

      Business Response

      Date: 07/17/2023

      Hello ****,

       

      Thank you for reaching out to Oakley via the BBB.

       

      We regret to hear about the issues surrounding the order you placed in one of our stores, and we are here to help.

       

      After reviewing your previous interaction history, it does appear that you previously filed another complaint by way of a customer care form on 7/13/2023.  

       

      As of 7/17 your Care Form complaint has been escalated to management for review.  You should expect to hear back from either them or us with an update within 5 business days.

       

      Thank you,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 07/18/2023

      To this point, I still have not been contacted by anyone representing Oakley. I find this unbelievable.

      I made one last attempt to call the store last Thursday and like magic, someone answered. They said the soonest they could ship my glasses was Monday as if the mail doesn't run on Friday and Saturday. 

      I made the trip to their store in ******************** to pick up my glasses. The glasses were ready but immediately noticed the frames were the wrong color which the sales associate acknowledged.  I then tried them on....after I wiped off all the dirt and fingerprints from the lenses. They were fine. The supposed fix for the frames was to keep what I had, they would order the correct color....then I would drive back to their store.....again.... and trade them. I said no thanks and left. It's as if nobody in this store has a clue what the words customer service and professionalism mean. 

      Business Response

      Date: 07/19/2023

      Hello ****,

       

      Thank you for reaching back out to us and providing those additional details regarding your complaint.  We are pleased to hear that the store is acknowledging and fixing their mistakes, and helping turn your experience around.

       

      After reviewing your account, it appears that on 7/17 the store manager, ***, responded to our escalation to him earlier that same day.

       

      *** mentioned that they spoke with you personally when you came in on 7/16.  They dispensed your glasses to you, and mentioned that you remarked they seemed ok but were not the color you wanted.  They go on to mention that they offered to comp you a pair in the color you wanted and that you declined this.  They say that you said the glasses were acceptable and that you left the store, so *** considered the situation resolved at that point.  *** noted that you did not voice any additional concerns to him at the time and that he takes full responsibility for not keeping in touch with you.  *** lastly noted that the store was without phones for about 2 weeks, which made communications challenging.

       

      Thank you,

      Luxottica Customer Resolution Team

      Customer Answer

      Date: 07/24/2023

      The response from Luxottica is a false statement.   "They" (I only spoke to one person) offered to comp you a pair in the color you wanted and that you declined this"  Incorrect.  I was given the option of keeping what I was given until the correct glasses arrived. Then I was expceted to make another two hour drive to "trade" them.  That it not a "comp".  I am still well within my window to return these glasses for a full refund and that is what I wish to do.  I'm sure I'll have better luck with Oakley SI. 

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