Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hyundai Motor America has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called yesterday to see if my 2018 Hyundai Tucson had factory warranty the person that I spoke to said yes and supposedly made an appointment at my local Hyundai for my vehicle to be checked. They lied I called my local Hyundai and said there was no appointment made. I need my vehicle checked since he said it had factory warranty he said everything was going to be included. My vehicle consumes so much oil and now going up a hill it doesn't have much power. My vehicle only has 65miles. I need someone to contact me asap about this. VIN *****************

  

  Business Response

  Date: 04/16/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance regarding vehicles warranty for repairs. To investigate further, we have reviewed the vehicles repair history and warranty coverage information. The customer is a subsequent owner of the vehicle (the warranty coverage ended at 5 years/60,000 miles, whichever comes first), and the vehicle is currently outside the warranty period by both time and mileage due to current mileage and DFU being ****** miles and 6/18/2018 respectively.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 04/16/2025

  I talked to someone over the phone about this situation and they said, that the vehicle had warranty. I am expecting a response confirming that my vehicle has warranty and that I can take it to be fixed. Thank you 

  

  Business Response

  Date: 04/17/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our 2014 Hyundai vehicle in 2018 and experienced engine failure within three years of ownership. The dealership replaced the engine under warranty at that time. However, less than five years after the replacement, the engine failed again. Hyundai has now refused to honor any warranty coverage or recall remedy for this repeat failure, despite the following critical points: 1. Hyundai has acknowledged widespread defects in these engines by issuing recalls for thousands of other vehicles with identical issues. 2. The failed engine was installed by Hyundais own authorized service team, confirming their direct involvement in the repair. 3. *********** is now dismissing our case as "out of warranty," even though the recurrence of this known defect demonstrates a systemic failure of their product and repair process. This refusal to address a clear pattern of manufacturing defectsparticularly after Hyundai technicians performed the prior repairconstitutes unfair business practices and a breach of good faith. We urge the BBB to investigate Hyundais inconsistent application of recalls and warranties, which leaves consumers bearing the cost of the companys documented engineering failures.

  

  Business Response

  Date: 04/11/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. 
  
  The vehicle owner, Mr. ******* requested further assistance in the form of a vehicle repurchase. To evaluate the claim, we reviewed all relevant documents in our possession, including the vehicles warranty and repair history, as well as prior communications with the customer.
  
  Based on this review, ********************** has determined that a repurchase is not warranted. This decision is due to the fact that the condition in question did not arise during the applicable manufacturers limited warranty period.
  
  Thank you again for allowing us the opportunity to review the matter. We regret that we are unable to provide a more favorable response.

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel the ***************** on my Hyundai ****** due to it not working properly a long-standing issue I had previously reported. I was told I would not be charged if the service wasnt functional, yet Ive continued to be billed. While canceling via the Blue Link website, I was automatically redirected to the Blue Link page for my 2025 Hyundai Santa Fe without any warning or clarity. I mistakenly canceled the Santa Fes working service instead of the Sonatas inactive one. This occurred due to poor website design and misleading navigation.After realizing the mistake, I called Blue Link support when the phone lines opened at 9 AM. However, because I am listed as a secondary account holder (my wife is the primary), the agent refused to help. I tried to explain the situation calmly, but the representative continually talked over me and did not allow me to speak. Frustrated, my tone escalated which I acknowledge and regret. However, the agent did not attempt to de-escalate or resolve the issue and ultimately disconnected the call.I believe this was unprofessional and unacceptable behavior, especially from a customer service representative whose role is to assist and resolve problems. I am requesting Hyundai:1.Reactivate the ***************** for my 2025 ********, which was canceled in ************** the charges applied to my Sonatas *****************, which should not have been billed due to non-functionality.3.Investigate the customer service call for unprofessional conduct.Ive been a loyal Hyundai customer, and I hope for a fair resolution.

  Customer Answer

  Date: 04/02/2025

  Vin: *****************

  

  Business Response

  Date: 04/03/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of both reimbursements for months when ******** was not working, and reinstatement of ******** in a vehicle. These issues are to be handled by the *****************;party company. Their contact number is: Hyundai Bluelink Customer Care: **************. This number has been provided to the customer, as well as instructions on how to seek assistance.
  
  Based on this information we have determined the Hyundai Motor America will not be assisting with the customers Bluelink issues. Again, thank you for allowing us the opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. March 4, 2025: While driving to work, my check engine light began flashing, so I immediately took my vehicle to ****************** for inspection. They informed me that the engine required replacement, and they called Hyundai of *********, confirming that the engine was still under warranty. I was advised to have my vehicle towed to Hyundai for further diagnostics.2. March 46, 2025: My vehicle was towed to Hyundai of *********, where it remained from March 4 through March 6, 2025. After several days, I was informed that Hyundai would not take ******************* word and insisted on running their diagnostics. I was then told I needed to pay $124 for the diagnostic fee, which I paid, and I was informed that my car required an oil consumption test for Hyundai to cover the engine replacement under the extended warranty.3. March 31, 2025: I returned the vehicle after the oil consumption test, and unfortunately, the car failed the test. I was then advised by ******, a representative at Hyundai, that I would require a "cabinet chamber cleaning," and Hyundai submitted a goodwill request to cover the cleaning. However, this request was denied.4. Current Situation: Despite my engine being under warranty, I am being told that additional tests need to be run at my expense to qualify for engine replacement. I do not understand why Hyundai requires these tests, especially when the engine should be covered under the **** warranty. It appears that Hyundai is attempting to make me pay for unnecessary tests and repairs before they will honor the warranty and replace the engine I am deeply frustrated by the lack of clarity and consistency from Hyundai and the additional financial burden they are placing on me. I feel as though they are deliberately avoiding fulfilling their warranty obligations by making me pay for tests and repairs that should be covered I strongly believe Hyundai is using these tactics to avoid replacing my engine under the warranty *****************

  

  Business Response

  Date: 04/03/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of engine replacement under warranty. To further investigate the vehicle owners claim, we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with engine replacement under warranty. Specifically due to this, the condition did not arise during the applicable manufacturer's limited warranty period. The technician did not mention engine replacement during diagnosis, rather the technician recommended a chamber combustion cleaning which is not part of the warranty. Also, the customer is a subsequent owner. As a subsequent owner the customer has only 5 years/60,000 miles. The customer brought the vehicle to the dealership with a mileage of ******* miles.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 04/03/2025

  The dealership claims that chamber combustion cleaning, which is not part of the warranty, is required for Hyundai Motor to approve the engine replacement. However, if Hyundai Motors listens to the call from March 31, 2025, the dealership states that the car needs a new engine, and customer service confirms that the ********************** is covered under the **** or TXXM warranty, even though I am the subsequent owner. As a subsequent owner, I am entitled to the warranty coverage of the engine is covered for up to ******* miles for the issues I am experiencing with the motor, which is known issue with the motor. 

  Additionally, the mileage of ******* miles was not the mileage on the car when it was initially brought to the dealership; this mileage was recorded after the dealership told me that an oil consumption test was all that was needed in order to have the engine replacement approved under warranty. Afterward, the dealership introduced the requirement for chamber combustion cleaning. According to Hyundai, the engine is covered for up to ******* miles for the issues I am experiencing with the motor. Therefore, Hyundai must honor the warranty on the engine, as this is a known issue.

  

  Business Response

  Date: 04/04/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Hyundai Tucson VIN#***************** July 2023. Issues began immediately. When I would stop and try to pull away, the car would misfire. I called where I bought the car and they stated there was a Hyundai technical service bulletin out for this year/model pertaining to this exact problem. The supposed fix did not take care of the problem-I was told by Hyundai that I would just need to get used to how the car drives. Oil consumption is the next issue. Research online and via multiple discussions with a few garages shows this year/model is known for high oil consumption. I purchased 7, 5-quart jugs since buying my car-I add oil every 2 weeks, varying levels. My mechanic advised the higher oil consumption is due to oil going to the spark plugs causing them to burn hot (oil foul); therefore, they need to be replaced. I have replaced all spark plugs twice since buying in July 2023. Many mechanics (even Hyundai dealer mechanics) advised that Hyundai knows this is a major problem. I filed a complaint with Hyundai themselves and the Hyundai dealership in York processed my car for the complaint-they added .7 quarts of oil (even though oil was changed just 1 month prior) and found scoring on all cylinders. Hyundai denied the request for assistance in replacing the engine sighting the age of the engine, the high mileage and no longer under warranty. I only bought the car 1.5 years ago-I had nothing to do with these conditions. The engine is faulty on these cars - there are several class-action lawsuits on record for these very issues, but Hyundai won't issue a recall because they don't consider the misfires from the oil fouled spark plugs to be a safety issue. I was almost hit from behind on several occasions due to the misfiring from the burned-up spark plugs let alone trying to get off the highway when the check engine light appears. Service Manager at the local Hyundai dealership advised me to file a complaint with you after Hyundai denied assistance.

  

  Business Response

  Date: 04/02/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of prior approval submission to be resent again to Hyundai Motor America.  
  To investigate further, we have reviewed the vehicles repair history and warranty coverage information. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with repairs to the engine.
  Specifically due to this, the condition did not arise during the applicable manufacturer's limited warranty period.
  The customer is a subsequent owner of the vehicle (the warranty coverage ended at 5 years/60,000 miles, whichever comes first), and the vehicle is currently outside the warranty period by both time and mileage.
  The vehicles Date of First Use was 11/24/2017 and currently has ****** miles. We have also verified that there is no extended warranty available for this vehicle.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle: 2022 Hyundai Ioniq 5 SE AWD VIN: ***************** Purchased: April 2022, paid in full (new vehicle)Current Mileage: ~****** Dealership: Napleton Hyundai Downtown Chicago Problem Summary:I purchased this vehicle new and began experiencing charging issues within the first year. Over time, these issues became progressively worse and are now ongoing, unresolved, and have rendered my car inoperable.The issue centers around a defective Integrated Charging Control Unit (ICCU), which causes the car to stop charging or charge inconsistently. Hyundai has acknowledged this problem through multiple recall campaigns (e.g., 997, 228, 272, 9A1, 9B5, TCP). Despite repeated attempts to repair the vehicle more than 10 documented service visits the issue has never been resolved.The **** was finally replaced in early 2025, but the issue returned within weeks. Most recently, the dealership determined that a new **** unit is needed, but it is on indefinite backorder. As of now, I cannot reliably use my vehicle, and I have received no permanent fix, viable timeline, or comparable loaner vehicle that meets my family's needs (I have an infant and a car seat does not fit in the current loaner).Hyundai has denied my Lemon Law claim despite the vehicle clearly qualifying under both Illinois and federal statutes. I have filed complaints with the Illinois Attorney General and am preparing for litigation.I am requesting that Hyundai repurchase or replace my vehicle under the Illinois New Vehicle Buyer Protection Act (Lemon Law) and the ********-**** Warranty Act, as well as compensate for the loss of use, inconvenience, and associated expenses.

  

  Business Response

  Date: 04/04/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance from Hyundai Motor America in the form of replacement/repurchase. To investigate further, we have reviewed the vehicles repair history, warranty coverage information, and  ILs Lemon Law.
  
  Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with replacement/repurchase. Specifically due to, customer is not within the filing period. The vehicle and repairs are outside the presumption period under the ILs Lemon Law, and the vehicle is not eligible for replacement or repurchase. 

  Customer Answer

  Date: 04/07/2025

  Thank you for your response. I disagree with Hyundai Motor Americas determination and request a more thorough review.
  While I understand that Hyundai has denied relief under the Illinois Lemon Law based on the "presumption period," this limited timeframe does not ****** a manufacturers continuing obligations under federal consumer protection laws, including the ********-**** Warranty Act (15 U.S.C. 2301 et seq.). This Act provides that warranties must be honored for the full duration of the coverage and that repeated failures to repair a defect may entitle the consumer to relief, regardless of state-specific time limitations.
  The ongoing issues with my vehicle significantly impair its use, value and safety. Despite multiple repair attempts through authorized service centers, the vehicle continues to experience **** failure since the first year of ownership, which are serious and hazardous. These recurring problems are exactly the kind of defect contemplated under federal warranty law.
  Additionally, under FTC guidelines and general consumer protection principles, a manufacturer cannot simply disclaim responsibility because of a technical limitation when a defect has been clearly documented and unresolved despite a reasonable opportunity to repair.
  I am requesting the following: 1) A detailed explanation of the basis for denial, including the dates and documentation reviewed.
  2) Clarification of how Hyundai believes this case does not meet the standard for relief under the ********-**** Warranty Act.
  3) Any alternative resolution Hyundai is willing to offer, including extended warranty and partial reimbursement.
  I am committed to resolving this issue in good faith, but I will also escalate my concerns to the ************************ (***), state Attorney General, and pursue legal action if necessary.

  

  Business Response

  Date: 04/28/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.
  

  Customer Answer

  Date: 04/29/2025

  are you serious? Your car failed within 6 months to charge and as of now the car has been out of use for months with no timeline on resolution and you really think you have a chance if I take you to court? If so lets start that. This is your last chance to offer repurchase. 

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a well-known paint issue with the 2018 Hyundai ******. The paint on the roof and hood of my vehicle has begun to peel off, which is a common issue reported by other owners of the same model. Hyundai has acknowledged this issue and offers an extended warranty covering this defect for up to five years from the date of the original retail delivery, with no mileage restrictions. My 2018 Hyundai ****** was affected by this issue, and I am requesting assistance in having it repaired under the extended warranty.I took my vehicle to a Hyundai dealership on February 28, 2023, when the car was 5 years and 3 months old. Unfortunately, I had missed the warranty window by 3 months, as I was in graduate school for physical therapy and had a very tight schedule that made it difficult for me to keep track of the warranty timing.Despite the fact that this paint issue is a known defect covered by the extended warranty, I was informed that the warranty could not be honored because the vehicle was beyond the 5-year period by 3 months. (Shown in service record)I find this response unacceptable given the following points:The paint peeling issue is well-documented and acknowledged by Hyundai for the 2018 ****** models.Hyundai offers an extended warranty specifically for this issue, with no mileage limit, and my vehicle is well within the timeframe for this extended coverage, apart from the 3-month gap.I was unable to bring the vehicle in sooner due to personal circumstances, and the delay in service should not negate my eligibility for this warranty coverage, especially considering the widespread nature of the issue.I am requesting that Hyundai reconsider this matter and honor the extended warranty for the paint issue on my 2018 Hyundai ******. The peeling paint is clearly a defect that should be addressed, and I believe I am entitled to a repair under the terms of the warranty provided by **************************: *****************

  

  Business Response

  Date: 04/07/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us, but we regret the circumstances that prompted their contact. The vehicle owner is seeking assistance for paint repairs under the **** extended warranty. To further investigate the vehicle owners claim, we are currently reviewing the vehicles history and repairs, and warranty eligibility. We have made multiple attempts to contact the customer directly; however, we have been unable to reach them.
  We will provide an update as soon as we complete our review and have a determination on the claim.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN: ***************** Dear Hyundai Customer Care,I am writing to formally express my frustration and disappointment regarding my 2023 Hyundai Ioniq 5, which has become completely unreliable due to persistent 12V battery and ICCU issues. I leased this vehicle in August 2023 and expected a trouble-free experience. Instead, I have endured multiple breakdowns, repeated roadside assistance calls, and now an unreasonably long repair timeline with no resolution in sight.Issue Summary: Feb 5, 2025: Car failed to start due to a 12V battery issue. Hyundai Roadside Assistance jump-started the vehicle. ************************************ attributed the issue to a pending recall and returned the car in a day. Feb 19, 2025: The vehicle failed again for the same issue. Took it back to the dealership. After diagnostics, they determined that the **** needs replacement and assured me that the part would arrive within a week. Feb 27, 2025: Got a message from ************************************ that they are unable to provide an *** due to part shortage. March 5, 2025: I was informed that the **** part will not arrive until early ****** leaving me without a functioning vehicle for at least 6 weekson a car that is less than two years old.This situation is completely unacceptable. I leased this car expecting Hyundais advertised reliability, and instead, I have been left stranded due to manufacturing defects. The fact that a critical repair part is taking over six weeks to arrive further highlights Hyundais failure to support its own vehicles.

  

  Business Response

  Date: 03/31/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking either a vehicle repurchase, a vehicle replacement or financial settlement. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history and the current repair in progress.
  Based on the evaluation, we have determined that Hyundai Motor America will not be repurchasing or replacing the vehicle. Specifically due to not enough repair attempts or days down within the presumption for Lemon Law repurchase/replacement for the state of *************
  The current repair is waiting for a part to be delivered and replaced. We understand that these parts will arrive at the dealership mid-April and the dealership will complete the repair needed at that time. We will continue to work with the customer and the dealership to assist in providing updates on the repair status.
  Again, thank you for allowing us an opportunity to review the situation.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I will get reimburse for my rental and I wasn't. I've been given the run around since Feb 10, 2025. My vehicle was taken to the Hyundai dealership because it didn't crank. I was told by ******* I will get reimburse. I have all emails to support this. I've had three case workers and ***** seems to help me. I was told the former which is the first case worker misinform me on the information

  

  Business Response

  Date: 04/03/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. Ms.******* ***** indicated they are seeking further assistance in the form of rental reimbursement.
  
  
  To further investigate the vehicle owners claim, we have reviewed the vehicles repair history. Based on the evaluation, we have determined that Hyundai Motor America will reimburse the customer for out-of-pocket expenses of $611.61 as a goodwill gesture. Concerning the repairs to battery replacement.
  
  
  At this time, we have notified the customer of the reimbursement amount and Ms.******* ***** has accepted the goodwill offer of $611.61. Again, thank you for allowing us an opportunity to review the situation.
  
  

  Customer Answer

  Date: 04/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

  Customer Answer

  Date: 06/23/2025

  I was promised a reimbursement for my rental vehicle due to my current vehicle being repaired at the Hyundai dealership. This occurred on February 9, 2025 and I been given the run around about my reimbursement. This is my second complaint. I filed previously and Hyundai reach out stating they will mailed me a check. They claimed they mailed it but I never received it.
  

  
  

  

  Business Response

  Date: 06/25/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history.
  
  Based on the evaluation, we have determined that Hyundai Motor America could provide rental reimbursement to the customer. This had been communicated to the customer and had requested to send the final copy of the rental document since the customer had only provided the rental estimate, but Hyundai requires the final copy. Once the customer sends the final copy, ********************** will be initiating the reimbursement.
  
  Again, thank you for allowing us an opportunity to review the situation.
  

  Customer Answer

  Date: 06/30/2025

  First of all Hyundai claim they had mail me a check previously but they lied. I've talked to several different representatives and the story is different each time. I sent them a receipt and I was told they will mail me a check. They stated it was mailed but I never received it. I need my refund like i was promised

  

  Business Response

  Date: 07/10/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history.
  
  Based on the evaluation, we have determined that Hyundai Motor America could provide rental reimbursement to the customer. This has been communicated to the customer and is awaiting the final rental receipt because without the final receipt Hyundai Motor America is unable to process the payment. Customer had provided with the estimate but not the final receipt. Customer was told that a check would be sent to their address, and it would be sent as promised once the final rental receipt had been provided by the customer.
  
  Again, thank you for allowing us an opportunity to review the situation.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had taken my car in due to issues with how it drove and it was determined that the transmission needed to be changed. From the time I dropped off the car I went ahead and rented a car through hertz which I was told I should be able to submit to Hyundai for reimbursement. Aside from the transmission there was a check engine light that kept coming up for which I took it in months before to get checked out and was told by the dealership that they could not duplicate the issue and that everything seemed fine with the car. The light kept coming on and it wasn't until the second time taking it in that they said I needed a throttle body cleaning to get rid of the light but that it wasn't covered under hyundais warranty. They suggested I call hyundai which I did and they kept bouncing me between case managers and almost 2 weeks going on 3 and they still kept giving me the run around and not even providing the information to submit for the rental reimbursement, I told the case manager that at this point I didn't care much about the throttle body if its going to prolong the rental reimbursement cause its over $500 that I am out on a car rental for when the car went in for the transmission repair. The case manager did not seem to understand nor could I understand her at times so I don't feel that she has adequately handled this situation. asked to speak to a supervisor and she refused to transfer me. Hyundai case # ******** VIN - *****************

  

  Business Response

  Date: 04/02/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of car rental reimbursement To further investigate the vehicle owners claim we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will assist with the car rental reimbursement in the amount of $547.13. Again, thank you for allowing us an opportunity to review the situation.