Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyundai Motor America has 18 locations, listed below.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently purchased a 2025 ***** fe. Hyundai advertises wifi hot spot in all vehicles 2021 or newer with a blulink account activated. I started all trial through *******. After trying to obtain the wifi in my vehicle blulink is informing me my Hyundai is not compatible for wifi usage. Which is not what's advertised. I have tried to manage subscriptions to add the services and there is a blockage on the website that stops the page from fully loading though I am able to see the entire page with my subscriptions and the add subscription button, but being unable to click on anything on the page due to the loading symbol. I need to get contact with Hyundai directly because this should not be a advertised services for any Hyundai vehicle if it's not.

  Customer Answer

  Date: 04/09/2025

  *****************

  

  Business Response

  Date: 04/10/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of Wi-Fi conductivity. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and customer statements. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the Wi-Fi concern. Specifically due to the fact that their vehicle does not support In-Car Wi-Fi Hotspot.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 04/11/2025

  hello you advertised on hyd website that wifi is available in 2021 or newer vehicles. Hyundai bluelink supports wifi for their services but aren't allowing customers to obtain wifi services. Also you do not need my VIN number in order to check wifi capability. You need the ***** This shall not hinder any services going futher in connection with Hydundai as its consumers right to report issues. I will be furthering my complaint. 

  

  Business Response

  Date: 04/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of Wi-Fi conductivity. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and customer statements. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the Wi-Fi concern. Specifically due to the fact that their vehicle does not support In-Car Wi-Fi Hotspot.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai motor company sent an extended warranty notification that states that my vehicle is covered for 15 years or ******* miles for abnormal engine noise or engine damage. My motor failure happened on February 28. I've had to different dealerships look at it and try to make a claim and both times it was denied. So now because of this I have to look for a new car and still owe $13,400 on this one. Trade in value will be extremely low due to a bad motor. There are hundreds of other people having the same issue dealing with the 3.3l gdi motor and are looking for answers.

  

  Business Response

  Date: 04/03/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of assistance with engine repairs. 
  
  To further investigate the vehicle owners claim, we reviewed the vehicles repair history and warranty information. Based on the evaluation we found that **************************, an external warranty program, has covered the engine replacement repair.
  
  Thank you for allowing us an opportunity to review and to respond to the complaint.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the second owner of a 2016 Hyundai purchased on 11/30/17 with ****** miles on the vehicle. Hyundai's warranty department has denied my claim for engine repair under a goodwill offer of coverage because of warranty expiration and failed to apply the extended warranty of 10 years/120k miles for reasons that the engine was under recall. My car is 9 years old and roughly 81k miles. See attached. Hyundai kept moving the goalpost. I was first denied for lack of maintenance until I was able to provide all of my vehicle maintenance history. During this ordeal, I was in constant communication with the Coastal Hyundai which currently has my vehicle. I explained the symptoms of my vehicle to the service manager and was advised that it could be the engine could have failed due to connecting rod and bearing issues but then the engine seized. However, the dealership is telling me that the warranty department denied the claim because of the lack of vehicle maintenance (which is not true) and I was told by letter it was for an expired warranty and not for vehicle maintenance. I didnt know anything about the warranty until I started researching online the recall and class action settlement on the Hyundai engines and asking questions with the dealership. Corporate Hyundai did not explain nor provide any info on the warranty as a courtesy when I was in contact with them. As long as I did not know, they could manipulate the outcome. I have been dealing with this since February 13th at first claim denial. I am requesting that they apply the extended warranty to my claim and repair/replace my engine and provide a loaner car while in repair. Since they gave me a letter stating I was denied for warranty expiration (did not apply the extended warranty), they can not backpedal and say it was for vehicle maintenance.

  

  Business Response

  Date: 03/28/2025

  The claim for engine repairs were denied due to the failure being exceptional maintenance neglect not a warrantable defect. Once a claim is denied that is the final decision from ***. If the customer does not agree with this decision they may contact the following:

  
  BBB theta phone number.

  
  Phone Number:**************

  
  Email:**********************************************************************

  Customer Answer

  Date: 04/02/2025

  There is no exceptional damage to my engine.  I seen the picture of my engine and seen pictures of engines online with exceptional damage and it looks nothing like my engine. My engine is clean compared to those engines. You have got it wrong and you will not reverse the decision. I have and will reach out to other resources to aid me with this dispute.

  

  Business Response

  Date: 04/04/2025

  After the photos of the vehicle were reviewed, it was determined the cause was exceptional maintenance neglect and Hyundai declined to assist with any repairs. The customer can use the information below for further assistance 

  BBB theta phone number.
  Phone Number:**************
  Email:**********************************************************************

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motor has an extended warranty due to rod bearings failure. Hyundai is not able to test rod bearings without putting almost $4,000 in their motor before replacing the motor. Rod bearings was the failure provided by two other shops.

  

  Business Response

  Date: 03/28/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repairs to the engine to be covered under Warranty. To investigate the claim further, we have reviewed the vehicles repair history and warranty coverage information. Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with repairs to engine under Warranty. Specifically due to, the condition did not arise during the applicable manufacturers limited warranty period. The customer is a subsequent owner of the vehicle, the warranty coverage has ended at 5 years/60,000 miles and the vehicle is currently outside the warranty period by both time and mileage. The customer purchased the vehicle on 02/03/2020 and currently has ******* miles. We have also verified that the vehicle has TXXM extended warranty for connecting rod bearings but that only covers connecting rod bearing failure. The dealer has confirmed that the camshaft and timing chain need to be replaced.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 03/28/2025

  Rod bearing failure was noted from other shops outside of ******. The extended warranty is 15 years and ******* and the car is well within those guidelines. I was told by the shop they cannot test the rod bearings without the engine running. If the engine was to be taken apart rod bearing failure will be evident. 

  

  Business Response

  Date: 04/01/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/25/2025 Hyundai Consumer Affairs Re: KMHD4AE1DU674860 2013 Hyundai Elantra Piston Slap ****** ****** ************ To whom it may concern.I have tried to deal with the dealership on my issue along with multiple calls to the number for Hyundai and cant seem to get any resolution. I hope this reaches the proper persons desk to help me as I will be reaching out the BBB and the AGO to try and receive some help with my issue. My 2013 Hyundai Elantra is now in my name as ***** **** has passed away. ***** purchased the vehicle brand new and with only ****** miles in 2019 after lots of back and forth with the dealership and many unnecessary repairs done, they finally determined the motor was blown on this vehicle. So, at our expense we replaced the motor. This did end up being a class action lawsuit and we were able to get our money back several years later for the faulty motor. Fast forward till today the Hyundai now has the notorious piston slap that I feel certain you are familiar with as I have seen tons of reviews, and I really pray that another class action law suit it brought on if you wont stand behind your faulty car. I was told by the dealership that the warranty had been extended on the piston slap issue but because it being a 2013 it makes me out of warranty, and I am just out of luck. I dont even see how this is remotely fair when the motor had to be replaced in 2019. This is a known issue with this vehicle, and I would like to reach out to someone that can help me get the repair done under the extended warranty. I believe this issue should be stood behind as I am the second listed owner due to the fact ***** passed away. Any help with this issue would be greatly appreciated.Sincerely,****** ******

  

  Business Response

  Date: 03/31/2025

  The customer is currently working with the executive team to have their concerns rectified. It is best that the customer continues to work with their current case manager to reach a resolution to their concerns. 

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 Hyundai ****** is consuming oil, a known issue with Hyundai engines. I had a consumption test and the manufacturer says my car at ******* miles is out of warranty and nothing can be done. They know this is an issue and yet no recalls are being done and there is no support for customer safety. I have had regular maintenance on the vehicle and the issue continues to get worse. They are scamming clients to trade in for another vehicle with engine problems. I want my engine cleaning covered and replaced if needed

  Customer Answer

  Date: 03/26/2025

  VIN *****************

  

  Business Response

  Date: 03/28/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of Warranty coverage for repairs. To further investigate the vehicle owners claim we reviewed the vehicles repair history, CPO Warranty, Extended Warranty. *** has determined that the vehicle had not regularly visited a Certified Hyundai Dealership since for regular servicing or maintenance and confirmed with the customer that the vehicle was brought to an Independent Repair Facility for servicing and repairs. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with Goodwill coverage for the chamber combustion cleaning.
  
  Specifically due to , the vehicle is out of warranty by both time and mileage. Current mileage of the vehicle is 138,000.
  
   Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im February of 2022, I bought a certified used 2021 Hyundai Kona 2.0l with ***** miles on it. It had a 10 year warranty or ******* miles. Whatever came first. While driving home march 10 from work my engine starting making noise and stopped working. The motor would not turn back over. The car is 4 years old and has ****** miles on it. I notified Hyundai and they towed the car to Hyundai of ********. Hyundai ******** told me I did not have a warranty because I was the second owner. Hyundai of America initially told me I did then escalated to a case manager where she told me I did not have a warranty either. When looking it up, the 2.0l motors were having consistent issues and recalls were made to replace them. I never received a recall notice on any work that needed to be done. When I asked Hyundai motor America they said they did not need to prove they sent it. The car has been at the dealership for two weeks now with no resolution.

  

  Business Response

  Date: 03/27/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance from Hyundai Motor America in regard to the customers concern with the vehicle making noise, then quit working. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history. 
  
  Based on the evaluation, we have determined that Hyundai Motor America has recommended the engine to be ordered and replaced. We understand that these parts have already arrived at the dealership and the technician is actively working towards repairing the vehicle as soon as possible. We will continue to work with the customer and the dealership to assist in providing updates on the repair status, as well as evaluate for any potential goodwill assistance. Again, thank you for allowing us an opportunity to review the situation. 

  Customer Answer

  Date: 03/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my Hyundai ******** almost 2 years ago. Less than a year later, issues arose. A mechanic looked it over said it was fine & advised adding oil occasionally, but less 2 weeks later, the check engine light returned. It was the knock sensora sign of oil consumption issues, which my car type was listed for. As advised by the mechanic, I contacted Hyundai & was told I would have to do an oil consumption test to confirm that was the source. For the sake of due diligence, the knock sensor was replaced, as suggested by the mechanic, but ultimately failed to resolve the issue. Tired of adding oil constantly, I started bulk-buying from ******. The oil consumption test was conducted at ***** Hyundai, which required an oil change & the oil level to be checked twice every 1000 miles to decided it was a consumption issue. Then, a combustion cleaning would be necessary, but I had too many miles to be covered by the warranty. Tasca Hyundai confirmed the issue but corporate denied goodwill coverage; combustion cleaning was required but unhappy with the customer service, corporate said any ********************** dealership could to do the combustion cleaning. Starting over at Empire Hyundai, the same process repeated & combustion cleaning failed so Empire submits the paperwork request the engine. Despite promises of engine replacement under extended warranty, it was denied due to mileage. I called corporate, who said the decision was final only acting further after I mentioned the BBB, they told me somebody would call me in 72 hours. They did but required another 72 hours after receiving no word I emailed them on Day 9 & received a call claiming negligence on my part. When I pushed back on that claim, he requested any paperwork I had for oil changes be sent to Empire so they may resubmit the request. Im still awaiting on a resolution on that end. For the past 3 weeks, driving m with the knock sensor on causes jerky movements intermittently, not be able to drive than 20 or 40miles at times

  

  Business Response

  Date: 03/26/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of warranty engine replacement. To further investigate the vehicle owners claim, we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not assist with an engine replacement. This decision was specifically because the condition did not arise during the applicable manufacturers limited warranty period. The customer is a subsequent owner and has only 5 years and ****** miles of warranty coverage. The customers vehicle is over ******* miles. Again, thank you for allowing us an opportunity to review the situation. We regret that a more favorable response is not possible.

  Customer Answer

  Date: 03/31/2025

    I went to the process off having an oil consumption test done twice by two Huyndai dealer per their evaluation prior to starting the process the ******* had extended waranty that I qualified for. I submitted in the original paperwork it was also given to me  by the service advisors that I worked with. If I did not qualify I should not have been given a copy of the extended warranty as proof that I did qualify. The corporate office first used the mileage as the reason for denial. When I said I would contact the BBB they claimed poor maintainance on my part. I chose Huyndai because I was told it was good brand it has given me so many difuculties from the time I purchase it.  I hope they could stand by their product and do the right thing.

  

  Business Response

  Date: 04/01/2025

  Thank you for allowing us an opportunity to review the situation further. While we sympathize with the customer, ********************** does believe that the original position is correct. We regret to inform you that unless additional information is available, Hyundai Motor Americas position will remain the same. At this time, we will not be providing further assistance to the customer.

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of the connected car features for my Ioniq 6, which are provided through an account with ********, since October 2024. I attempted to update the email address associated with my Bluelink account in October of 2024 and this resulted in me getting locked out of my account. I have made several phone calls to Hyundai Bluelink support and they have been unable to resolve the issue. They always promise that they are escalating the issue to the developers and that they will get back to me, but they never do. Its a simple account access issue and they have not resolved it in over four months. My VIN is *****************.

  

  Business Response

  Date: 03/24/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance to get ******** account concern resolved. Please be advised that the customer needs to work with ******** as they are the third-party technology providers. Ticket has been submitted to the ******** engineers and customers concern is currently being worked on. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 03/24/2025

  this is not a satisfactory response. I do not care that they hired a ln incompetent third party to handle their connected car features. It is their car and they marketed these features to me and I have been locked out of them for four months. They need to fix it right now. This is their problem. 

  

  Business Response

  Date: 03/25/2025

  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we are not able to provide further assistance to the customer.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To:Hyundai Corporate Office Headquarters ****************************************** ****************************** USA ************** Subject: Hyundai Engine Recall Being Whitewashed As Engine Extended Warranty; Case (PA ****** Hyundai ************* **************) *************************** ****** (VIN *****************)Sir/Madam:On ***** 5, 2025 my wife, (***** ***** aka ***** *******) could have been killed when driving her 2011 Hyundai ****** (VIN *****************) on the highway when her engine stalled out having to take evasive action not to cause an accident. Note my wife is handicapped. According to a former Hyundai technician at ************************, ****** ****** (****************************************************************** ************** said there is an open recall (T3G) on this vehicle which is for engine replacement. ******* ********* technician said the oil ports were drilled wrong in the engine causing them to go out after ******* miles. On ***** 20, 2025 *** ******* Service Advisor at **** Hyundai (********************************************************* **************) stated, From the pictures of the valve cover it is obvious the engine has had the oil changes because it is super clean, but Hyundai is wanting all the oil change records (which have been lost in a move). And because of it, they wont replace the engine even though *** ******* is advocating for it knowing that it is just thing for Hyundai to ******* (PA ****** Hyundai ************* **************)********************** is trying to hide this recall, calling it an extended warranty on the engine and the public needs to be warned knowing my wife could have been killed by this engine defect and Hyundai needs to make this wrong a right by replacing the engine, paying for the tow bill, and provide my wife a loaner car until the defective engine is replaced.I ask for your help to resolve this matter of public safety.Respectfully Submitted,******* and ***** *****

  

  Business Response

  Date: 03/25/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repairs to the engine. To further investigate the vehicle owners claim we reviewed the vehicles repair history, photographs, maintenance history, etc. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with engine replacement. Due to exceptional maintenance neglect found. Specifically, there is gaps in maintenance between 2011-08-30 to 2014-08-15, 2021-08-30 to 2023-09-07, and 2023-09-07 to 2025-03-07.
  Thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.