Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyundai Motor America has 18 locations, listed below.

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• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2012 Hyundai Elantra that I purchased new. There was a national settlement regarding this model where Hyundai misrepresented the mpg rating and was forced to reimburse owners a certain percentage of mileage cost. The process has been I take my car to the dealership periodically and they verify the mileage. I then call the Hyundai mileage reimbursement line and they issue a credit card to me for the adjusted amount based on the mileage. The last time I had my mileage verified and attempted to call the Hyundai line, there was a message that they were in transition and to call back. I have tried many times since then to no avail. This has been going on for months. I have called Hyundai customer service three separate times and each time I'm informed that the mileage reimbursement section is a separate part of the company and they have no information for me about when or if it will be available again. I asked to elevate my complaint to a higher level of customer service and was told that it was not eligible to be elevated. I simply want the reimbursement I'm entitled to. I can understand if there has been some kind of transition that services might be down for a few days, but down for months is unacceptable. Furthermore no one can give me any information about when it will be available or transfer me to someone in that section.

  

  Business Response

  Date: 08/23/2022

  Please provide VIN number to better help locate your vehicle.
  
  

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a 2017 Hyundai ****** from Carmax and I took it to ****** Hyundai for service. They explained that they had trouble finding the *** for the car in their system however they still serviced it and they took our payments as needed. We have had several issues with the car however when the most recent issue arose we took the car back to Carmax for service since we have an extended warranty. Carmax called and explained that the car has not oil in it, there is a factory recall for this model and they would not touch it because Hyundai has to correct the issue. We had the car towed to Hyundai roughly 2 months ago and immediately they began with the *** issue. The dealership explained that the work needed has to be approved by Hyundai corporate and they would get the *** fixed. Fast forward and nothing has been resolved with the local ****** Hyundai or Hyundai corporate either. The dealership explained that they can't do anything with the vehicle until the *** is corrected. In the meantime I talked with Hyundai corporate and as they explained they were having trouble getting in touch with the dealership. During my most recent called a member of Hyundai corporate transferred me to Hyundai ****** to see if the *** was registered in ******. Almost immediately Hyundai found the vehicle in their system and they explained that the *** is American. For the past 2 months the car has been sitting at ****** Hyundai in ***** **, we have been paying the note and also accruing car rental charges and the only thing Hyundai is telling me is to call one entity or another with no end in site for correction of the ongoing issues. To top it off when I called Carmax and inquired for help they explained that if there was an issue with the *** they we would not have been able to register the vehicle nor would we have been able to get insurance on the vehicle. Please help we can not get any resolution from Hyundai!

  

  Business Response

  Date: 08/22/2022

  Please provide VIN number to better help locate your vehicle.

   

   

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2016 Hyundai ****** and recently experienced a huge scare with my dual clutch transmission. The car was running fine then all the sudden it would not go forward without any warning. Luckly, I was able to get it to a safe spot. I am the 2nd owner and my mileage is around 65k. Per powertrain warranty- 1st owner repairs are covered up to 100k and 2nd owner-up to 60k. I would like Hyundai in good faith repair this issue under warranty as this has been a huge and common problem with so many Hyundai owners and my mileage is slightly over the warranty period. The *** is very unsafe and they should really do much more to ensure the vehicle's products are safe or do a recall. This problem could cause serious injury or loss of life and the issue seems to be very common. I have attached my estimate that include repairs from Hyundai Dealership. Please cover the *** expense under warranty.

  

  Business Response

  Date: 08/25/2022

  Customer would need to take the vehicle to the dealership were they can put in a goodwill claim to HMA warranty to see if goodwill can be provided. 

• Initial Complaint

  Date:08/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want appeal this decision because it is understood from your brochure that you do have blind spot alert. please see attached photo from your hyundai dealership brochure, as it is clearly stated on first description blind spot collision warning your sales persons also verified that I did have that on my car.Hyundai Consumer Affairs Case#: ********

  

  Business Response

  Date: 08/23/2022

  Good evening,

  
  Thank you for allowing Hyundai Motor America (hereby HMA) the opportunity to review your claim and assist you further. We have completed our inspection of your Hyundai. However, we have also determined that your Hyundai does not have a blind spot detection system.
  
  Therefore, although we sympathize with you regarding your accident, HMA is denying any financial assistance to you. Because no factory defect was identified, we are denying any financial assistance regarding the body damage. A formal determination was sent on 8/12/22. 

  
  This is Hyundais final decision.

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received safety recall notice campaign229 which advises "The front seat belt pretensioner may deploy abnormally in the subject vehicles, cause it the *** (micro gas generator) to detach from the assembly. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode, and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants."I called hyundai and scheduled apt to fix issue, only to be told the apt was just to order part and I could leave my car and be driven home, or take it with me (which i did) they did not have a car loaner for me nor will they cover rental. I have a case number with hyndai X1OKFMC7EP. The day of that apt was 8/9/22, someone reached out to be 8/15 but no resolution. Their process is to NOT approve car rentals. I am expected to drive a car that can have a part "EXPLODE, AND PROJECT METAL FRAGMENTS INTO THE VEHICLE OCCUPANT COMPARTMENT".How can that be allowed? I have the car parked, but I need to be able to drive it without thinking it will injure me or any occupants. I try to be understanding. I've dealt with recalls before, but this one can literally hurt me. I purchased this car for its safety features and am afraid to drive it. All I want is Hyundai to cover a rental or bring a loaner to me, until they fix the problem. It cannot be ok, for such a big corporation to not care for its customer's safety.

  

  Business Response

  Date: 08/22/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 08/23/2022

  
  Better Business Bureau:

  The requested information is as follows:

  VIN #  *****************

   

   

  
  I have reviewed the response made by the business in reference to complaint ID ******** and provide the Hyundai Elantra 2022 vin number.

  
  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2022, I received a Hyundai Theta Engine Settlement Extende for my 2015 Silver Hyundai *********************************************** from the National Programs BBB Auto Line **************). The representative for BBB Auto Line is *************************. Hyundai still has not fixed my vehicle. I sent an email to *****************************, Service Manager June 26, 2022 with the agreed settlement. Hyundai has still not replaced my engine or communicated with me at all. I have not had any communication from the dealership. I just want my vehicle's engine repaired as agreed in the settlement. My vehicle has been at Hall Hyundai, ************, ** since January 21, 2022. Please help me get this resolved.

  

  Business Response

  Date: 08/25/2022

  The engine replacement is approved. Case manager has reached out to dealership for ETA on on repairs. 

  Customer Answer

  Date: 08/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai is advertising a lease promotion for its vehicle named venue. $2500 at signing and $169 a month. Yet every dealership I have contacted saying they honor it, say the final proce is $4000 down and 300 a month.This is due to dealerships charging well above msrp. I have tried contacting Hyundai but cannot seem to reach anyone.Id like to understand why no dealerships are honoring their promotions or prices that the company is marketing.

  

  Business Response

  Date: 08/19/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my new (2022) Tucson to the dealership where I bought it twice for this, Hyundai of ********* as the window was not defrosting completely (I had to drive seven hours with the wipers going all the time to get rid of the water/steam on the windshield. Hyundai of ********* said that was normal!! I have had other Hyundais before and NEVER had this problem at all. Its a VISUAL HAZARD. I talked to ********* (complaints) at Hyundai *************) and she told me the dealership service had the last word, and I could contact my attorney. I asked for her supervisor and she said she was a supervisor. I asked for HER supervisor and she flat-out said no. This is a hazard and unnecessary. I paid extra to add some sort of windshield protection and asked if steam could get between the windshield and this added protection, and the dealer service also said no without even pondering the possibility.

  

  Business Response

  Date: 08/19/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 08/25/2022

  I just spoke to *************, service manager at Hyundai of *********, who reiterated it was normal for the condensation. (there is condensation the whole time it is raining and after the rain stops, I have to use the wipers for all the hours (plural hours)  that I have to drive. The wipers must run, even after the rain stops, the condensation is there for the hours that I drive.  It is unsafe. 

  
  

  (I just drove back from ************, **. The trip there was anything but enjoyable and relaxing. I apologize for rambling but I would give anything to have my PERFECT 2020 ****** back.)

   

  VIN:  *****************
  

  

  Business Response

  Date: 08/26/2022

  The vehicle was taken to the dealership once for this concern. The dealer was unable to duplicate the concerns. They stated the defroster is operating as designed. If the concern is still present the customer would need to take it back to the dealer to be diagnosed. 

  Customer Answer

  Date: 08/26/2022

  I took my car to Hyundai of ********* today for the third time (the second appointment I went to I was never checked in.  The slender gray-haired service representative told me all Hyundais have the same condensation problem, and I left.)  Today, I was told by the service manager, Will, that even if it's 100 degrees inside the car, when you get in and start your car, you have to turn the temp to at least 75 degrees, and can eventually turn it down, but not too low (even though the car manufacturer allows you to turn it much lower than 70 degrees, which is what it was set at on my trip to ************ ** last week (the condensation was almost covering the whole passenger side.  I was the only one using wipers the whole seven hours (as I was when I first discovered this problem a couple weeks ago).  (I understand the physics of this:  outside air and humidity and the cool air conditioning, ettc,, but never have my previous four Hyundais had any problem.  (And neither have any of my other 15 various cars.)  I had a beautiful 2020 Altima with less than ****** miles that I traded this for.  I wanted a Hyundai because my previous ones were so good.   I'd give anything to have the ****** back again.

  

  Business Response

  Date: 08/30/2022

  The vehicle was taken to the dealership once for this concern. The dealer was unable to duplicate the concerns. They stated the defroster is operating as designed. If the concern is still present the customer would need to take it back to the dealer to be diagnosed. 

   

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2016 Azera, which has been excellent for my 5 ownership years. Recently, airbag light lit up, and I took the auto to the local Hyundai dealership for service. They stated that the ocs mat had a short and needed replacement - cost approx. $2000. While this is an outraegeous cost for an item related to absolute passenger safety, my main issue is that I have filed a complaint with Hyundai and was assigned a case. I believe they should provide some reimbursement even though the warranties have expired (****** miles). They stated that I would hear from a rep in 3-5 days. I have hear nothing for 15 days and have called and emailed several times. I would rather be told NO than hear nothing. This is terrible custom. I have scheduled repair for next week. I still believe that the company should provide at lease partial compensation.

  

  Business Response

  Date: 08/19/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 08/19/2022

  vin #  - 2016 Hyundai Azera -D owners, ********************* *************,  and ************************

  *****************

  

  Business Response

  Date: 08/25/2022

  Unfortunately, due to the fact that your vehicle is no longer covered under Hyundai's warranties, there is nothing we can do to assist with the situation you describe. We apologize for any inconvenience or frustration this has caused. Customer would need to work with dealership in regards to concerns. 

  Customer Answer

  Date: 08/25/2022

  Outrageous customer service.  You folks should be ashamed.  I had the service completed yesterday.  It was more than $2100 dollars.  And I asked to keep the old part.  This ocs mat was under the seat (which I knew).  I originally thought the seat would be lifted and the mat replaced.  Imagine my surprise when I received the old parts and this included a ************.  It would have been a simple task to take the protection off the seat bottom, install the new mat, and replace.  Instead, I paid for a new seat, with the new mat attached, which must have been a significant part of the cost.  Will never buy your products again, although until this happened I considered it one of the favorites of 33 cars I have owned.  Outrageous cost - could have been significantly less.  Want an Azera Seat?   I will be reporting this to the agency which handles auto safety complaints.  You could have cut me a break by providing a portion of the cost.  Instead, you have lost us as customers.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the *********** dealership Saturday 8/13/22 was treated very rudely by the person working told that my car needed a door panel for a small hole in the arm rest. Parts hasn't called me neither has the service manager. Today 8/17/22 I try to call to get an update on the complaint I filed through Hyundai's website and the lady I'm talking to doesn't want to read my complaint just assumes stuff like my car is still at the dealership I explain to her what is going on and she hangs up on me for no reason. I'm just trying to see why it takes so long to get contact and why my entire door needs to be replace. This will be the last time I purchase a Hyundai due to the horrible customer service both at corporate and the dealership

  

  Business Response

  Date: 08/18/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 08/18/2022

  *****************

  Hyundai Motor America Case#: 20184342

  

  Business Response

  Date: 08/31/2022

  Hello,

   

  Please continue to work with Case manager, Ben.

  His phone number is *********************.

   

  Best regards,

  Customer Answer

  Date: 09/03/2022

  *** didnt do much  and I got a nice defending lecture that this dealership is so busy and of course they cant help me and to have a nice day. Said some very contradicting things too. Can I get someone from the US to talk to me or is HYUNDAI AMERICA all in *****?