Complaints
This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,147 total complaints in the last 3 years.
- 570 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to the service department at the dealership unable to diagnose and issue my 2012 Hyundai Veloster was having, I felt I had no choice but to trade it in. I traded for a 2021 Hyundai Elantra SEL that was on the showroom floor. I wasnt approved to purchase so had to settle to lease. I had to put $2000 down, which I really didn't expect but didnt have a choice. Two days after trading my Veloster, they listed it for sale making me feel deceived. In March 2022, 8 months of having the Elantra, the safety features lights came on and disabled. The car couldnt be driven. I had it towed from where it left me stranded. The service department couldnt duplicate the issue so they couldnt diagnose and fix it. They updated software and claimed it was possibly due to ez-pass location. I took ez-pass off. I found in a Hyundai group Im in that others experienced same issues but didnt have a reason explained. In July 2022 (4 months later), the same issue happened leaving me stranded again. I had the car towed again and over a week later, no resolution, no fix. I wasnt even given a loaner and had to cancel appts and borrow a car. I contacted corporate and they email they arent in position to buy back the car. Im not in a position to come up with they money to purchase another vehicle I feel safe in. I have anxiety every time I start the car, not knowing if Ill be stranded. I did not expect to have these issues with a new car not expect the issues to not get resolved. I do not feel safe.
Business Response
Date: 08/19/2022
Please provide Vin to locate your vehicle.
Best regards.Customer Answer
Date: 08/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
VIN # 5NPL4AG6MH022711Customer Answer
Date: 08/23/2022
Nothing was resolved. I do not feel safe in this car. Its left me stranded twice in 4 months within a year of buying it with the same, unfixed issue.Business Response
Date: 08/24/2022
The case was evaluated by HMA and a repurchase was denied. If the vehicle is still having concerns the customer would need to take it to the dealership to see if they are able to duplicate the concerns.Customer Answer
Date: 08/24/2022
The issue has happened twice in 4 months of one another and in less than a year of purchasing. The dealership has not duplicated issue, however I have video of issue and documentation of codes. That should be sufficient to repair.Business Response
Date: 08/24/2022
Tell us why here...The case was evaluated by HMA and a repurchase was denied. If the vehicle is still having concerns the customer would need to take it to the dealership to see if they are able to duplicate the concerns.Customer Answer
Date: 08/25/2022
The vehicle has left me stranded twice in 4 months with the same issue. The dealership doesnt fix being they cant duplicate because lights arent on, though I have video and records. They couldnt diagnose issue in previous car that I traded for this one because again couldnt duplicate issue. The issue is still there. Doesnt fix itself just because the lights go off. I bought a new car. I shouldnt have to worry or fear driving because a recorded issue cant be duplicated to fix. Next time issue happens, and Im sure it will, *** not be in a safe, local place. Asking for repair, exchange, refund isnt too much to ask.Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I drive a 2015 Hyundai Sonata that I purchased at a dealership in OR.My car broke down on May 8th 2022 on my way to **********, along the I-5 freeway.After much hassle I got my car to Lithia Hyundai of ****** on the 11th of May. I called for weeks trying to get updates on my car and hear nothing. After much time my car got diagnosed, it was a recall issue and Hyundai said it will all be completely covered due to the fact of the recall. My car needed a new engine and was told could take some time. A month and a half in I was still calling Hyundai corporate and the ****** dealership begging to get me a loaner car. The dealership in ****** is not providing me one and Hyundai corporate tells me I need to pay for a rental and get reimbursed by then later. This option is thousands of dollars that I cant afford, which I have explained.We are now past the 3 month **** and my car has still not been fixed due ti engine back order, and they have still not figured out a way to give me a car.3 months with no car, spending money on Ubers, paying people for rides, not being able to fully do my job without a car. Its been horrible and has been causing so much stress and anxiety.It could be another few months until I see my car, and I cant afford to pay out of pocket for a rental car. (Which I priced out already. Roughly $4,000 a month)I would like your help to get Hyundai Motors to figure out how to supply me a car while my car is sitting in ******, ** due to a Hyundai Motors recall issue.Thank you.Business Response
Date: 08/22/2022
If the dealership can not provide a loaner vehicle the only other option would be for the customer to rent a vehicle out of pocket and once repairs are completed HMA would reimburse the rental. Case manager has reached out to the dealership for ETACustomer Answer
Date: 08/22/2022
This option has already been presented to me.Its been 3.5 months, and a possibility of another 2-3 months until my car will be finished. Ive priced out the rental car out of pocket. With the total time that my car has been down, plus the time I will still need to wait we are looking at over $20,000 in rental car expenses. Very few people in the world have an extra $20,000 sitting around.
I cant afford that option, as it is asking WAY to much of me, a customer that was sold a faulty car. It is Hyundais responsibility to supply me with another loaner (from other dealerships) that will not require me to take out of loan or sell everything I own. Please make this right.
Business Response
Date: 08/25/2022
If the dealership can not provide a loaner vehicle the only other option would be for the customer to rent a vehicle out of pocket and once repairs are completed HMA would reimburse the rental.Customer Answer
Date: 08/25/2022
Im sorry but that is a faulty system that you know most people couldnt afford. Is that your tactic?
You have many many dealerships. Find one that can provide the loaner car. If you are able to reimburse ****** dealership for a loaner car for me, then you can reimburse any other one of your dealerships to get me a car.
Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a 2022 Hyundai ****** Driving from ** to **. The car started to loose power than stalled. We ended up in a town called ***** ** about 4 hours from our destination.. I called roadside assistance and was given the first case number ******** . An hour later I called roadside back tow never arrived. I was told to just wait by the car. After almost 4 hours no tow I called roadside again and told them we were still on the side of the road and needed to start looking for a place to eat and sleep,, I also inquired about trip interruption and was told what was covered. She then told me that they couldnt find a tow company because the nearest Hyundai dealer was across state line in SD, the best she could do was cancel the first case number and start a new one ******** and they would have it towed to ******** **. I called roadside again and was told the drivers declined the trip and we would need to start another case number in the morning ********. about 10 AM I talked to a supervisor I was told that if they couldnt get a tow truck I could get one and they would reimburse me the tow fees. we ordered a tow truck. car at dealer Friday we were told they would look at it today or tomorrow, when we called Saturday they said they only do oil changes on weekends., Monday afternoon the dealer said they had to order some parts for the car and it would take a few days to come in. We spent our entire vacation time waiting on this car, Now to make things worse the customer care rep tells us theyll offer to cover $542.00 of a $694.35 tow bill and lodging and meals are not covered at anytime. if thats the case the 2022 owners ******************* information book is misleading, page 6 says trip interruption benefit (three days ***** we spent almost a thousand dollars on hotel alone and never made it to our destination.Business Response
Date: 08/19/2022
Customer would need to submit a claim for the trip interruption by calling **************.Customer Answer
Date: 08/19/2022
The response doesn't mention anything about the tow that was $694.35 and they only want to reimburse $542 I have a recording of the supervisor saying that they would reimburse the full amount which we got that recording before we rented the tow truck. also I called the number for the trip interruption and was told to submit a claim and the max ************* would be 300 dollars and it would be 6 to 8 weeks before she could tell me if it was approved or not. This is unacceptable after being stranded for 7 days and there's no way I can say I accept this now and find out later that they didn't approve the claim.Business Response
Date: 08/22/2022
Customer would need to submit a claim for the trip interruption by calling **************.Customer Answer
Date: 08/23/2022
I called the number and emailed the request but still this doesn't tell me anything for 6 to 8 weeks, nor did they agree to pay the full tow bill as we were told before we got the tow truck. Maybe in 8 weeks i'll be able to accept their offer but as for right now nothing has changed from the original offer.Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle died on the freeway due to a recall on the engine, and ****** refuses to fix the issue. The excuse is because my vehicle was previously in a car accident that only affected the bumper. My family has been without our second vehicle for most of the year making it very hard on my husband and myself to be able to work at the same time to be able to support our child and pay bills. The dealership is more than happy to fix the problem, but the warranty and legal department won't let them. Hyundai also lost a class action lawsuit that we were not involved in reguarding this issue. The car in question is a 2013 Hyundai Sonata. Vin # *****************Business Response
Date: 08/22/2022
This vehicle was reported scrap. There is no warranty for this vehicle.Customer Answer
Date: 08/22/2022
the issue with the vehicle was not a warranty issue. It is a recall on a part. Not just on my call but on all cars of this make and modelBusiness Response
Date: 08/23/2022
This vehicle was reported scrap. There is no warranty for this vehicle.Business Response
Date: 08/25/2022
The engine failure for this vehicle is not recall relatedInitial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attached letterBusiness Response
Date: 08/17/2022
Please provide Vin to locate your vehicle.
Best regards.Customer Answer
Date: 08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************Tge vin# for the 2017 Hyundai ******** is *****************.
Thank you
Customer Answer
Date: 09/08/2022
Tge vin# for the 2017 Hyundai ******** is *****************.
Thank you
Business Response
Date: 09/13/2022
This Engine Condition Does Not Qualify For An Engine Replacement Under Warranty Extension Due To The Engine Failure Being Unrelated To The Connecting *** Bearings. Once the claim is denied that is the final decision from HMACustomer Answer
Date: 09/13/2022
The only reason the rod bearing hasnt broke is because the cylinder and pistons go before the rod bearing breaks. So because we took care of the vehicle and kept adding oil to the vehicle so the engine wouldnt burn up from Hyundais oil consumption issues. Its pretty bad the initial Hyundai dealer we asked about the problem he told us drive the car until it blows up and you wont have have any issues with Hyundai and an engine. ******** Hyundai told ** we needed an oil consumption test which failed and a combustion cleaning which failed but yet you wont replace the engine even though the rod bearings would have broke if we had driven the car a little longer. Stand by your vehicles and do the right thing. Stand by the promises you make to every purchaser.Initial Complaint
Date:08/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my engine went bad due to a recall on the vehicle. I was told my car was denied to be fixed due to gap in oil change. So they have had my car for a month now telling my they cant fix it .Business Response
Date: 08/16/2022
Please provide Vin to locate your vehicle.
Best regards.Customer Answer
Date: 08/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/31/2022, my Hyundai vehicle broke down. The dealership diagnosed the issue, which was covered by factory warranty. However, the parts have been on back order for the past 76 days with no end in sight. The dealership referred me to Hyundai Customer Affairs to see if I could expedite the parts or secure a rental car. I contacted HCA on 7/13 and had a case-manager assigned. They promised I would receive a phone call in 3-5 business days. On 7/21, after 6 business days, I called my case manager's extension and got no response, so I left a voicemail. I repeated this process on 7/22 and 7/25. On the 25th, I called HCA again and they put an alert on my account. The next day, 9 business days after my initial contact, the case manager said I could rent a car and that Hyundai WOULD reimburse me for its costs since the issue was covered by factory warranty. To my chagrin, after taking this as a go-ahead and renting the car, my case manager sent me a generic, stock-wording E-mail that does NOT guarantee reimbursement and, even then, only suggested it would cover $60 a day, leaving me with $22 a day I would have to cover out of pocket for an indefinite amount of time while the parts are manufactured/shipped. I replied to this E-mail and got a call back from my case manager on 8/1. I asked for guarantee of either the date of my vehicle's repair or full reimbursement of rental. She said she'd work on it and get back with me. 10 business days later, she still hasn't called me. Even when I called HCA yet again to place alerts on my account, I still only get the same generic E-mail that guarantees nothing. Even when I have talked to managers at HCA, they say that only my case manager can help me. When I explain that she is avoiding me, they cannot even guarantee that I will get a new case manager. Even when I was promised a call back from a manager at HCA, they did not. Therefore, I am paying $2k of my own money a month to rent a car, and my own car's repair has no end in sight.Business Response
Date: 08/15/2022
Please provide Vin to locate your vehicle.
Best regards.Customer Answer
Date: 08/16/2022
The business has not yet provided a solution and merely asked me for further information, so I am providing it here. Please pass it along to Hyundai on my behalf: My VIN is *****************. This vehicle is a 2013 Hyundai Sonata Hybrid. The case number they have assigned me is ********, and the case manager they have assigned me is *******Business Response
Date: 08/25/2022
Case manager has reached out to the dealership for an ETA on repairs.Customer Answer
Date: 08/27/2022
I do not accept this as a response because this is exactly what I, as the customer, was already able to do and have been doing for the past 88 days with absolutely no results. The dealership will tell you the same thing they have told me: they have no ETA on the parts to repair my vehicle because they are on back order with no updates in their system since May 31st. This is why I had to start a case with Hyundai Customer Affairs in the first place; the different arms of the company need to start communicating with each other so that the customers can actually be served.The manufacturing/parts department needs to contact HCA and the dealership, or vice versa, to get these parts made/shipped to the dealership sooner so that my car can be repaired. A reasonable amount of time has long since passed, since we are coming up on a quarter of the year that I have been without my car due to Hyundais issues.Initial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Overall my experience was a rollercoaster. Your sales manager ************************* was very rude to start. I let him know I am looking to get a specific car they had and he has no problem with me seeing it initially, then your sales rep says sorry you cant purchase this today youd have to come back. I dont live in ******** area, I live in Tacoma. Your manager **** then argued with me saying well he told you we dont handle car sales after 7. My response was, why are you open past 7 then? My wife and I leave, **** then runs out and says we can make an exception odd. ****** in finance was very kind and helpful, he has excellent customer service. Your manager **** kept repeating to me, this is why we dont do sales after 7pm. 1. I came in with a check, so I was doing a cash sale, those take no time. 2. It was the disorganization from the people working for your company that caused me to be there 3 hours. 3. ************************* never told the Caucasian woman that was purchasing a vehicle this is why we dont do sales after 7 OR you cant buy this car today you have to come back. This lady who was white,left 10 minutes before me with no side comments from your team. I am extremely bothered at the way he belittled me, and then ends the night saying I hope us staying late gets us that 5 star review. No it does NOT, we are here late because of your employees mistakes not mine. ****** (in finance) and I worked well together and wouldve been done within the hour. I am happy with the car I have, but I am not happy with the treatment. **** also told me that Hyundai allows them to stop taking care of customers when they choose to, is that true? No matter what color my skin is do not treat me less than, this behavior is not okay and I hope it is corrected. Its extremely disappointing, if it wasnt difficult to find the specific car I desired I wouldve taken my business elsewhere. I want to know why you all told me you all HAD to run my credit and it would be a soft inquiry-LIEBusiness Response
Date: 08/15/2022
Please provide Vin to locate your vehicle.
Best regards.Initial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased/leased a new 2022 Hyundai ****** from ****** Hyundai of ****** in ******, **** on 9/16/2021 and put down a deposit of $2,475. Within the first couple weeks I noticed a humming noise when I was between 65 and 75 MPH. I set an appointment with the sales rep a few weeks later as he wanted to hear what was going on. He drove it and confirmed that the noise was unusual and suggested I book an appointment. From there the service shop at the same dealer took a look. They thought it was the Ball Bearing and proceeded to replace what they would realize was not the issue at all. So now I have a manufactured Ball Bearing on one wheel and a replacement on another for a pretty major part of a car...a brand new car. Anyway, they discovered that the issue was that the Transfer Case went bad and needed replaced so they proceeded to do that. All within 3 months of purchase.This is when I reached out to Hyundai *************** and they created a case for me (#********).A month later I was having an issue with failure to the **************** and Touchscreen. They discovered that the entire Radio and Consul needed to be replaced. I let my Case Manager (******) know what else has happened. I received no response.Some smaller issues occurred like a whistling around the windows...those were easily resolved. After a couple more weeks I lost my ************ Parking Sensors. They took a look and again an issue that the service team needed to call tech support as it was another major fix. This is where we stand now. I currently have a rental car, again.I have had 4-5 rentals so there could be repairs on a Brand New vehicle within 11 months. All the repairs have taken 4-5 days minimum with the Transfer Case taking about 10 days.I also put down $2,475 which is a lot of money for me, and I have stayed up to date on all monthly payments ($327.11) all for a car that has been in the shop numerous times.Business Response
Date: 08/15/2022
Please provide Vin to locate your vehicle.
Best regards.Initial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an recalled engine replaced in my 2014 Hyundai Santa Fe Sport. I am attempting to get my car rental reimbursement back from Hyundai Motor *** (Claim No. ********). I accepted the Hyundai Offer Letter on July 07, 2022 for the amount of $1,659.13. I requested that Hyundai mail me a check for payment as my bank does not prefer Zelle and I did not want to create a Zelle account. Zelle sent me an email on July 15, **** stating I had until July 29th to accept the payment. My case manager ******, phone ************************ accidently processed the payment via Zelle anyway. We had communicated via email a few times and I actually spoke to her via phone once. She repeatedly tried to call me at times of the day when I was not home and I advised her I was in the Eastern time zone. I was advised by my Hyundai case manager that we had to wait for the Zelle payment to expire after July 29th and Zelle return the funds to Hyundai. My case manager was suppose to contact me on August 1st with an update on my claim. The Case Manager has not contacted me since 8/01/2022. I have left messages at least twice a week and sent emails. I have called Hyundai's main ******************** at ***************** and spoke with representative and left more than 5 complaints and gotten no resolution. After my last call to the ******************** the representative stated that her notes said my Case Manager has attempted to call me and has left me messages. I have not gotten a single call, voicemail or email in more than two weeks. Any assistance you can provide will be greatly appreciated.Business Response
Date: 08/18/2022
Customer would need to contact Zelle/ bank in regards to payment. The payment has been sent on HMAs end and received by Zelle.
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