Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyundai Motor America has 18 locations, listed below.

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• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is ******************************* I am filing a complaint on ***** ex65442 who is now handling my case. This case was started on April 30 2022 when case number was ******** with *************************** She said that is should be getting my refund in a few days that was 7/4.. its now Aug 10.But ***** called me and first I couldnt understand what we was actually saying because of the language barrier, and I tried explaining that to him. So when he said I need to sign an offer letter I told him to send it to me so I can get my refund. He said he will email it to me in 2 days I ask why cant you sent it now. Then out of nowhere ***** was saying that I was talking to him some type of way, and in my mind I was really confused. So then I did get upset with him because he was starting to over talk me and act very unprofessional. This unprofessional person hung up the phone when he was the one who was rude . I dont understand how your company allow people to talk like this to customers then when we talk back we are wrong. I wouldnt be calling you if I just get me refund back . I did what was ask of me but Im the consumer getting the runaround. This is really unacceptable. All I want is my refund.Sent from the all new *** app for iOS

  

  Business Response

  Date: 08/19/2022

  Case manager has reached out to customer for more information 

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPLAINT AGAINST HYUNDAI MOTOR AMERICA COMPANY IS WELL DESERVERD. THIS COMPANY IS BEYOND THE WORST. I DID A COMPLIMENTARY OIL CHANGE IN OCTOBER OF 2021 IN A HYUNDAI DEALERSHIP AND THE TECHINICAN NEGLECTED HIS JOB AND RISKED MY **** AND THE **** OF MY PASSSENGERS WITH HIS NEGLIGENCE. HE CAUSED OIL LEAKAGE AND ENGINE DAMAGE TO MY NEW ***. PLEASE NOTE: THIS IS THE FIRST TIME THE VEHICLE HAD WORK DONE. NO ONE ELSE HAD DONE WORK ON IT BESIDES THAT TECHNICIAN. I ESCALATED THE **** TO THE HIGHER UP AND ONLY TO BE SHUT DOWN ALONG WITH MY **** WITHOUT ANY PROPER INVESTIGATION TO THE ISSUE. THE **** MANAGER THAT WAS ASSIGNED TO MY **** SHUT MY **** DOWN AND SUGGESTED THAT I TAKE THE **** LEGALLY TO COURT. I ALSO CONTACTED THE DEALERSHIP WHERE THE NEGLIGENCE OCCURED AND NO REPLY FROM THEM. THEY ARE AVOIDING ME BECAUSE THEY FEAR A LAWSUIT AGAINST THE EMPLOYEE AND THE COMPANY. I AM PAYING WITHOUT ANY REASON INSURANCE AND MONTHLY PAYMENTS ON THIS VEHICLE THAT IS CCURRENTLY NOT BEING DRIVEN/USED. I HAVE WARRANTY ON THE VEHICLE, UNDER 10K MILES. I AM IN NO SHAPE FEEL SAFE TO DRIVE THAT SAME *** AFTER THE TECHNICIAN CAUSED NEGLIGENCE ON HIS PART. IM GRATEFUL TO BE ALIVE THAT IT DIDNT BLOW UP WHILE I WAS DRIVING IT. DESIRED RESOLUTION"I WANT THE *** TRADED IN FOR THE SAME TYPE MAKE AND MODEL, THE SAME MONTHLY PAYMENTS AND THE LAST 9 MONTHS PAYMENTS MADE TOWARD THE NEW ***.

  

  Business Response

  Date: 08/11/2022

  Please Provide your VIN to locate your vehicle 

  Customer Answer

  Date: 08/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and hope this matter will be resolved as soon as possible.  I will wait for the business to perform this action.
  Regards,
  
  *********************
  
    VIN NUMBER

  *****************

  2021 HYUNDAI SONATA SEL PLUS

  Customer Answer

  Date: 08/24/2022

  Hyundai: 
  
  The business has not whatsoever reached out to me to resolve this matter.  I am paying car insurance and making monthly payments on this damaged car and the company doesnt care whatsoever. They even sent me to collections when I told them I will stop paying payments for something Im not using, which meant I wasnt driving the vehicle nor was it being used in any way. I tried to solve it on my own without my lawyer by putting options on their table that would avoid a win-win lawsuit because they will definitely lose and they know it, thats why Ive been avoided by all parties involved.  
  
  I would like the dealership and Hyundai corporate to understand that they didnt own up to their own mistakes. The dealership doesnt want to admit to their careless, intentional, negligence work and the Hyundai company never investigated the matter when I escalated the situation to corporate, so instead they blamed me for sabotaging my own vehicle and shut me down and closed my case. Instead of resolving the matter in house without lawyers, they turned their backs on a paying customer even though the car is well over its damages and isnt running since the technicians negligence. All they care about is that they are receiving their monthly payments without realizing or caring how Im affected. The dealership stated their own opinions on the work order and Hyundai corporate took the dealerships opinions and put that in writing and shut my case closed. Instead of doing the actual leg work and investigating, the case manager assigned to my case at the time wanted to get it over with and so he encouraged me to take this case to court. The unprofessionalism and laziness of the employee has caused me to put my life on hold for 10 months. I wasnt treated the same as he would treat a man. Shame on him. And yes, as long as hes getting paid of course, he didnt care about another case like mine. 
  
  My desired solution is very, very simple.
  
  For Hyundai to trade in my current car for another brand NEW CAR same exact year of vehicle make and model and details with the same monthly payments. I will not drive the same car that had a careless, uneducated, untrained technicians hands that caused negligence in what should have been a 100% simple and clean complimentary oil change. His work was no doubt intentional. 
  
  I have been paying for a car that I havent driven in the last 10 months. I want the last 10 months of payments to be counted towards the new car. 
  Its very simple and direct. 
  
  I have never taken my car for maintenance or otherwise, anywhere except the Hyundai dealership in *** Nuys **, where the technician neglected his job and caused my oil to leak and cause long term engine damage. 

  
  NO, a brand new car doesnt magically get ruined and leak oil or cause engine damage.

  

  Business Response

  Date: 08/25/2022

  Your case will be reviewed in full detail.  Case manager will contact you within 2 business days.

  Customer Answer

  Date: 08/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.   I will wait for the business to solve the problem with my desired solution, and, if it does, will consider this complaint resolved. Thank you BBB- ***********
  
  Regards,
  
  *********************
  
   
  

  Customer Answer

  Date: 09/01/2022

  My complaint with Hyundai is still unresolved and I would like to request my complaint to be reopened once again. 
  

  
  

  

  Business Response

  Date: 09/09/2022

  Please work with the dealership (***** Hyundai) that you had initial oil change regarding oil leak concern. 

  All dealerships are independently owned and operated and these concerns should be addressed to the dealership.

   

  Best regards,

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 2018 Hyundai Elantra and it was reposessed by Hyundai. And a refund was in place for $2500+ on May of this year. (2022) This was the first original amount of refund that was mentioned to me, when I spoke to Hyundai Representative on the phone. and all their call is being recorded. I have received $681 and some cents on the mail either June or July. I have called almost every week and all they me that still pending. So, I didn't call them the whole month of July, and hoping that they will have an answer for me. So, I called them August-8 and they still can't give me an answer. I ask them why their holding my refund, and some of explanation. But, no answer. I needed the money due to price hike on everything.

  

  Business Response

  Date: 08/09/2022

  Please provide VIN number to help locate your vehicle. 

  Customer Answer

  Date: 08/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

  Customer Answer

  Date: 08/18/2022

  This is about a Refund for 2018 Hyundai Elantra. For the amount of $2574. And some cents. Which they been holding for 3-months  and no reason why they still pending.
  
  
  **** *****************. I spoke to ******* and told me that Hyundai requested a VIN number. Therefore, this complaint need to be re-open and forward the **** that
  
  
  Hyundai needed. 

  

  Business Response

  Date: 08/19/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  

  Business Response

  Date: 08/26/2022

  Customer would need to contact HMF

  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)

  Customer Answer

  Date: 08/26/2022

  I have called Hyundai Motor, respond to your email. but, They still gave me the same answer, averytime I called. They still told me that still pending and still being look at. all I want is my Refund, and they been holding my refund, for over 3-months. I thought maybe they will have an answer and hoping that my Refund for $2574 will be processed and send out. But, still pending. pending is not good enough. my refund should be processed, if they have no reason to hold it. My name is *************************. if you have any question. please, contact me at ************** Thank you

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2014 Hyundai Sonata which is still under warranty broke down on May 2nd, 2022. I took it to ******************* Hyundai in Owins Mill, MD same day. They said it needs an engine replacement and they will call me in couple days with an update and a loner car. The dealership never gave me any loner car. I opened a case with Hyundai Motor *** and they are not doing anything for me. The tells me they cant do anything unless Hyundai Motors *** approve them and Hyundai Motor says it is not their fault. ******** is the case number with Hyundai Motor USA. I am without a car since May 2022 and none of them are helping me.

  

  Business Response

  Date: 08/09/2022

  Please provide VIN number to help locate your vehicle. 

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai Motors has put me off for 5 weeks after a brand new 2022 Hyundai Elantra they sold me broke down on the interstate with my wife and kids inside. This is after I told them the car had issues and I didn't feel safe in the car and they refused to buy the car back. The car was in the shop from 7/6 - 8/2, the second time this brand new car had been in the shop. On 7/7, Hyundai told me I should hear from a case manager in 3-5 business days. No one did. On the sixth day, I called and asked what was going on. They said that a case manager had not yet been assigned to my case and they could not even give me a definite date on when I would hear from anyone. Finally on 7/15, someone emailed me telling me they would contact me at my next earliest convenience. I told them that would be 7/25. Someone named ****** agreed to contact me on 7/25. She never did. I reached out on 7/26 and filed a complaint through the BBB. Then, on 7/27, someone named ******* reached out claiming to be my case manager. She asked for more information and said she would follow up with me the following week.She never did. I called and complained to Hyundai customer service, who said ******* was scheduled to call me on Monday, today, 8/8. She never did. I still have not heard from anyone from Hyundai other than the useless fools who read and apparently disregard these complaints along with the responsibility that any respectable dealership owes its clients. This company is pathetic and less efficient than my 4 year old's lemonade stand. We will never do business with Hyundai again. Hyundai owes me for a tow bill where the police requested a tow for my car from the interstate. Hyundai owes me a refund for this piece of garbage they call a vehicle. Hyundai has proven time and time again to be unreliable, irresponsible, unethical, and of no moral decency. I predict they will be out of business in 10 years or less.

  

  Business Response

  Date: 08/12/2022

  Case has been reviewed and HMA has offered repurchase to the customer. Case is now being transferred to repurchase team. They will contact customer in 3-5 business days. 

  Customer Answer

  Date: 08/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai told me they would pay for the entire cost of my rental vehicle while they handled a recall issue on my Hyundai ****** which took over a month. They have been refusing to pay the entire amount which has come out to over six thousand dollars.

  

  Business Response

  Date: 08/09/2022

  Please provide VIN number to help locate your vehicle. 

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai Motor America Corporation has a recall campaign on Hyundai Elantra's motors. I have a 2017 which is within the range of years that the campaign covers. Before I was notified about the recall campaign, the motor on my 2017 Hyundai ******* died and I had to have it replaced. When I received the mailing from Hyundai Motor America in February of 2022, I took my car to a Hyundai service center and contacted the company. I was told to file a claim, which I did and uploaded all applicable documents (receipts of work done, inspection report from a Hyundai service center completed February 26th, 2022 and title). I was asked for additional information and everything was finally submitted to Hyundai Motor America Corporation April 12th, 2022. I was told that it would take 120 days for a decision to be made. I checked the website for updates to my claim and nothing was happening. I contacted the company to no avail and then I filed a complaint with the Better Business Bureau July 22, 2022. Soon after that I received a response from the company that they were working on my case. I checked the site again on August 7, 2022 and now my case has been closed with no explanation as to what that means and why. Today, August 8, 2022, I have been calling every customer care phone number ********************** has listed and not given any answers to what's going on. I paid over $3,000 for the repairs for something that was not my fault. My claim # is ********.

  

  Business Response

  Date: 08/16/2022

   The customer would need to continue to work with the campaign website and team. 

  Customer Answer

  Date: 08/16/2022

   I don't accept their response because that is what I was trying to do when my case was closed without any notification. I still do not know what was decided and why my case was closed. I tried working with their team and it didn't work.

  

  Business Response

  Date: 08/17/2022

  Check is due to be mailed out on 8/19/2022  to customer 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3rd I became a ************* resident. I switched over my insurance to the state of ************* and proceeded to try and obtain my title to be able to register my vehicle. Hyundai told me it was going to take 2 weeks to receive the title, no problem. 2 weeks passes by I contact Hyundai and they give me the run around stating they haven't received the request for title that I sent out 2 times and my insurance company sent out 3 times. They give me an email for their bankruptcy department and tell me to send my stuff over to that email I send it out wait another 2 weeks and hear absolutely nothing back. I call them and ask what is the hold they tell me I was given the wrong email and gave me the "correct" email to send it to and it would be done by Monday, Tuesday comes I call and ask where my title is and get passed around yet again and told to resubmit with my insurance company or through the app. I do that and wait another 10 business days, I give them a call and they tell me I cannot talk to management ad the highest people able to help are the resolutions department. They send a request to expedite the process to the manager after stating that my original request had been sitting there since July 7th UNTOUCHED!! I explain to them I switched insurance companies and ask them to confirm where they will be sending this form and they say where ever you requested it to be sent to and then told me I'd have to wait again to see where it goes. At this point I'm still paying monthly on a car that cannot even leave my driveway. They upped my payments without even notifying me and I am still waiting for a title, gieco had contacted them for me and they told geico that they now need a copy of my previous registration and a picture of the check I'm sending to the rmv, which I am not comfortable with what so ever. I'm sick of being thrown around by Hyundai and would like my title. I lost out on a whole summer with my children because of their lack of care.

  

  Business Response

  Date: 08/08/2022

  Please provide VIN number to help locate your vehicle. 

  Customer Answer

  Date: 08/08/2022

  My vin is kmhlm4aj6mu005665
  
  This complaint is not yet resolved.

  Customer Answer

  Date: 08/16/2022

  
  My vin is kmhlm4aj6mu005665
  
  This complaint is not yet resolved.

  

  Business Response

  Date: 08/19/2022

  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car completely shut down on me getting off the expressway. It was towed to Happy Hyundai in ********, ** on 04/08/2022. I was told it would take up to 6 weeks and that there were ***** cars in front of mine. I barely received any updates and even now the lack of communication *****. I was late May that it was the engine. Then a few weeks later, I was told a new alternator and that my car would be ready July 3, 2022. That week I was calling and leaving messages but no one returned my calls. I literally called every day all day. I decided to go up there on July 3rd and I was told I needed another piece which is the cylinder head and its on back order. But no one thought to call or return my calls to update me on the wait. Im still waiting on an update til this day about my car and Ive been calling and of course, Im out on hold or have to leave a message and no one is returning my calls. Since 4/8/22 Ive been forced to take Lyfts and Ubers back and forth to work and to anywhere I need to go. The service department at Happy Hyundai is a JOKE!!! Inconsiderate and they really dont care because its really not their problem.

  

  Business Response

  Date: 08/08/2022

  Please provide VIN number to help locate your vehicle. 

  Customer Answer

  Date: 08/08/2022

  *****************

  Customer Answer

  Date: 08/30/2022

  I previously filed a complaint about the dealership having my car for 4 months and bad communication. Now after this incident I was told to send in the repair report with all receipts of my my Uber/Lyft to receive reimbursement. I did just that. The total amount for this was well over 4K. Hyundai sent me an offer email stating that out of goodwill they can offer $1,590. Minding you I did provide all of the proof and was never told about a certain amount per day as I was just told on the phone. Ive had 3 case managers and none of them said it would be a $30 a day limit for these services and even the offer letter doesnt state this.
  

  
  

  

  Business Response

  Date: 09/02/2022

  Case manger has reached out to customer and dealership for more information on repairs 

  Customer Answer

  Date: 09/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2013 *** ******* I was driving on the highway when my engine completely went out. I was in the middle of traffic almost got in a accident. Thank the lord ..I'm up to date on oil changes and etc.i still had Miles to go before next oil change.when the police came by assist they stated that a lot of *** vehicles been doing this.he advised me to check out a global lawsuit made against **** Hyundai and they lost the lawsuit and were reported to fix engines at no cost. .I called their consumer line.they basically laughed at me and said no we will not repair..I'm up date on all repairs and oil changes.im highly disappointed in *** dealer,consumers and company period..this is my only vehicle I had to pay for tow to dealer and no help..they want me to pay **** oh my .how..this is a engine recall. My signs popped up on dashboard stating problem before hand. Just completely stop. No help at all from this Kuala company..I have copies of the lawsuits .

  

  Business Response

  Date: 08/08/2022

  Please provide VIN number to help locate your vehicle.