Business Profile

Auto Manufacturers

Hyundai Motor America

Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,150 total complaints in the last 3 years.
570 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 29th I received a recall about the Seat Belt Pretensioner Vin: KMHLS4AG9MUO65756 because the pretensioner may explode and send metal fragments into the vehicle occupant compartment. Between July 29 - Aug 6, 2022, I have over twenty-four unanswered phone calls to their service department (Screenshots available). I called the number on the recall notice and that representative told me to drive the vehicle. She continued telling me to drive the vehicle until I forced her to answer YES or NO, that she was telling me to disregard **********************'s recall notice telling me not to drive it. She then told me to have the vehicle towed to the dealer using ********************** Road Side assistance. August 5, 2022, I had ********************** Roadside Assist tow my car to Carolina *********************** the service representative took my recall letter and told me they could repair it, but he would have to order in the part. He said the part would arrive that day and it would take a few hours to repair. He then asked if I was planning to wait until the repair was made. I informed him I had my other car and I needed to return home to work. We proceeded to the parking lot and the representative instructed the tow truck driver where to park the car. I asked if I needed to do anything else or sign anything and I was told, no I was all set and they would get on it. About 15 minutes after departing the dealer I get a phone call from **** and he told me they did not have room to store my vehicle and since it runs, I was to return and pick it up. I told ********** would not drive that vehicle and if they lacked the space, they could arrange a Tow truck and have it returned to my driveway. **** laughed and said they would not do that and I would have to have it towed at my expense. If the parts were being ordered and delivered that day, and the vehicle was being repaired that day why would I have to remove it from their lot?. I have made numerous attempts to contact Carolina ********************** and have been unable to get through.
Business Response
Date: 08/12/2022
Case manager has reached out to customer and dealership for more information
Customer Answer
Date: 08/12/2022
I did receive an email from customer care, but there was no resolution nor any attempt to make resolution. ******** care only asked me questions that have already been answered in this complaint and numerous times on the phone with ******** care. I believe this is **********************'s attempt to create smoke and mirrors as if they are trying to fix the problem to look good. I answered their email providing this information and asked three things. 1.) I get an update on the status of my vehicle. 2.) I be notified when it is repaired and I can take possession of my vehicle. 3.) I asked for the procedures and any forms required to be reimbursed for my rental car. These questions are not hard to deliver and if Hyundai really wants to resolve this I should have an answer by close of Business today.
Business Response
Date: 08/22/2022
Case manager has reached out to the District Parts and Service Manager for more information on repairs
Customer Answer
Date: 08/31/2022
I have responded by email and telephone to the case manger for updates on the repairs and for the procedures to file for reimbursement for the rental car. After repeated attempts to have the case manger respond and having received no response I have picked up my vehicle from the service department and I filed a lawsuit In Davidson County ************** against Hyundai Motors.

Business Response
Date: 09/14/2022
Dealer states the customer has picked up the vehicle
Initial Complaint
Date:08/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 13, 2022, my 2019 Hyundai ****** was taken to ******* Motors in Sunbury, ** because the engine seized while I was driving. Here is the statement from the dealership:CUSTOMER STATES WHEN ON WAY TO GET OIL CHANGED MIL CAME ON - VEH WENT INTO LIMP MODE - PULLED OVER. PULLED OVER VEH WOULDNT START. GOT TOWED. VERIFIED CONCERN. FOUND ENGINE SEIZED. CHECKED CODES - P0326, P0300, PO303, P0301, AND P0420. UPON VISUAL INSPECTION FOUND HOLE IN ENGINE BLOCK WHERE CONNECTING ROD WENT THRU. OBTAINED REQUIRED PHOTOS AND DOCUMENTS AND SENT TO HYUNDAI FOR REVIEW FOR ENGINE REPLACEMENT. HYUNDAI DENIED REPAIRS UNDER WARRANTY DUE TO EXCEPTIONAL MAINTENANCE NEGLECT. GAVE CUSTOMER EST ON REPAIRS.Upon receiving this information, with a **** totaling $6, ******, we submitted a warranty claim through Hyundai Motors. This claim has been denied and was given an explanation of "sludging" being present in the engine, the suggestion was to submit new photos with better lighting. The mechanics at the dealership do not agree with Hyundai's assessment of there being sludging but proceeded to take new pictures in different lighting, and this claim was also denied. I have submitted records of oil changes dating from June 11, 2021 - February 22, 2022 and at no point in those 9 months did any mechanic mention sludging in the engine, but Hyundai is claiming, from no other evidence than a picture, that sludge exists. Hyundai has never sent a representative in person to see the vehicle so there assessment cannot be accurate if the mechanics who are physically present do not see anything. Furthermore, I believe the true concern with the engine seizing would be related to the connecting rod breaking through the engine block, which would be a manufacturing defect that should absolutely be covered under the car's warranty.
Business Response
Date: 08/08/2022
The claim for this vehicle was denied Due To The Failure Being Exceptional Maintenance Neglect, Not A Warrantable Defect. Once the claim is denied that is the final decision from HMA.
Customer Answer
Date: 08/08/2022
I do not understand how there is exceptional maintenance neglect when the cars oil had been consistently changed and those records have been provided. How is an oil chanhe every 3 months, mainentenance neglect? I would appreciate a phone call from the company in order to fully understand this ruling.
Business Response
Date: 08/09/2022
The claim for this vehicle was denied Due To The Failure Being Exceptional Maintenance Neglect, Not A Warrantable Defect. Once the claim is denied that is the final decision from HMA.
Initial Complaint
Date:08/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Based on the Hyundai Complimentary Maintenance program outlined on Hyundai's website, for which my Hyundai ************************************************ - purchased on 4/25/2020) was entitled to the benefits of this program I am being denied a 5th oil change and tire rotation at Hyundai dealership free of charge because apparently they only allow 4 services after my conversation with Hyundai Motor Consumer Affairs *************). I dropped my vehicle off last night with mileage of ***** and this morning the service advisor at ******************* Hyundai in *********************** told me that it was not covered. After further discussion it was determined that I need to contact Hyundai. Based on the case I filed with Hyundai Motor Consumer Affairs (#********), they stated that based on service intervals, etc (I was not really sure what they were describing) it would only be allowed for 4 services. I reminded them what the documentation issued to me the consumer states 3 years or 36K miles and nothing about the number of services and they initiated the case for escalation. My oil changes have been performed as expected (9/23/20 @ ****, 2/20/21 @ *****, 9/4/21 @ ***** & 2/26/22 @ *****) and the fact they are trying to wiggle out of paying for a 5th oil change makes absolutely no sense based on how they are advertising the package to potential buyers.
Business Response
Date: 08/12/2022
Customer would need to work with dealership in regards to Complimentary Maintenance program
Customer Answer
Date: 08/12/2022
That us in direct contrast to what two different dealerships told me. I told them it was part of the *** and they said that I needed to contact Hyundai because they would only perform 4 oil changes.
Business Response
Date: 08/17/2022
Customer would need to work with dealership in regards to Complimentary Maintenance program
Customer Answer
Date: 08/18/2022
Providing the same response as previous is not any more helpful than it was the first time I rejected the response as satisfactory. The dealership told me to contact Hyundai and the Complimentary maintenance document I provided originally even shows the Hyundai **************** # as the point for escalation. Someone needs to actually review what I am saying versus blowing my compliant off as a nuisance. According to the ********* post I made about this situation where I tagged Hyundai USA, ******* ***********************) was supposed to reach out last week but I have never heard from her either. Real customer service means responding to customer inquiries when they happen.
Initial Complaint
Date:08/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June I purchased a NEW 2022 Hyundai Elantra to have a reliable, safe car to drive. Today I received written notice from Hyundai Motor America that my car "has a defect, which relates to motor vehicle safety and...could cause the pretensioner to explode, and project metal fragments into the vehicle occupant department, which may result in injury to vehicle occupants. It also states their "recall remedy, which when available, will be performed at no cost to you." Today I spoke with an agent there who made the first available appt. to have it repaired for Sep. 14, 2022. I told her this is a very, very dangerous situation to be driving where the car could "explode" at any point & is not safe to drive & will need the company to provide a rental car for me to drive in the interim when the car can be made safe to drive. She said I would have to rent it myself and submit for a POSSIBLE reimbursement and I could take my case to escalation once the car has been evaluated (which again can't happen until Sep. 14). Even by submitting it to escalation, we know there's very little to no chance of reimbursement. I'm a senior on fixed income and have no money to initially pay thousands of dollars for a car rental to wait for this terribly dangerous situation to be fixed. This is my only car and I have no other vehicle to get around in & a very ill husband that has to be taken to Dr. ****** and possibly hosp. at given times. This car is not safe to drive its playing Russian roulette and endangering the safety and lives of those in the car as well as others on the road at the same time I'm driving the car. For safety of myself and others, I must have another car to drive until my car can be safe & Hyundai should protect their customers, as this is their fault and responsibility and provide a safe vehicle WITH NO ADDED EXPENSE TO ME until they can make it right and mine safe to drive. They cannot put this huge and unfair financial burden on me for their error.
Business Response
Date: 08/08/2022
Please provide VIN number to help locate your vehicle.
Initial Complaint
Date:08/05/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sons car had a spring off the strut in his 2011 Hyundai break off and puncture the tire. Hyundai does have a recall for 2011 Hyundais but our *** number is not included. The exact issue of the recall is what happened to my sons car. We took the car to a repair shop at AAA ******** Plus and sought reimbursement from Hyundai. They will not reimburse me anything as my car is not in the *** number recall and the service was not repaired at Hyundai. My son could be dead if this happened on the highway or someone else.
Business Response
Date: 08/12/2022
Customer would need to work with dealership in regards to vehicle falling under campaign
Customer Answer
Date: 08/12/2022
I do not accept this response as my VIN number does not bring up a recall or campaign when you enter it in there database. I already went it the dealership who gave me Hyundais consumer affairs number. The repair has already been made so the dealership will not take action as the hazardous part was fixed and I paid for it.
Business Response
Date: 08/18/2022
Customer would need to work with dealership in regards to vehicle falling under campaign
Customer Answer
Date: 08/19/2022
If you go to https://autoservice.hyundaiusa.com/CampaignHome/Campaign/Index and put in my VIN number ***************** it shows there are no active campaigns.
In addition, on July 29th at bequest of consumer affairs I went at 7:30 in the morning to the dealership with the independent auto service sales receipt as well as the broken parts that I still have and after they looked at the parts the dealership referred me back to HyundaiUSA consumer affairs division for reimbursement as it is a manufacturer defect.
Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to make a payment with this financial company for almost 6 days now, My husband and children contacted COVID-19 after the hype of the pandemic so there wasnt any incentives for us while we were home and battling this illness, due to us being out of work for 30 days because we both are resourceful employees, we havent made any funds, I have been calling and calling this company to make a payment now that we have went back to work, and have accumulated some fund's they are keeping me on hold for 73 minutes 08/04/2022 and when they call I answer and they hang up instantly, Now this is the exact thing that happen with my last lease when they repossessed the car Im at work and risking my job to take care of them. Its not me its yall. I ended up making a payment to them on time and they put it on someone elses account and that incident set me wayyy back this leasing company is unfair and treat lease holders with the lack of respect, I have video recordings of the call of them not allowing me to pay on my account. The over verification is very
Business Response
Date: 09/02/2022
We have FWD this concern to ****************. They have opened an escalated complaint and are already working with the customer to resolve this issue.

Thank you !
Business Response
Date: 09/08/2022
We have FWD this concern to ****************. They have opened an escalated complaint and are already working with the customer to resolve this issue.

Thank you !
Initial Complaint
Date:08/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April of 2022 I went in for an oil change at Tire Discounters. The rep there told me my car was using a lot of oil and to contact Hyundai. I contacted ******************* Hyundai in Fairfield, OH. I told them the situation and the rep told me I needed to do an oil consumption test. I went in for an oil change and explained the situation in June of 2022 and the rep at ******************* Hyundai told me I didnt qualify for an oil consumption test. I asked why and they said because they had just changed qualifications for the test recently and because I was a secondary owner and my car had over 55k miles I didnt qualify. I told them my car had over 55k when I bought it. They still denied the test. The rep from ******************* Hyundai told me Hyundai would not replace my engine unless it blew up. I was upset with this so I called Hyundai myself. Hyundai explained to me theyre aware of the excessive oil consumption for my car but they had no solution. They said it was up to the dealer to do oil consumption test. ******************* still declined it. Hyundai told me even if my engine was to blow they may not cover it. Thousands of Hyundais have this problem and these cars are still being sold to customers.
Business Response
Date: 08/05/2022
Please provide VIN number to help locate your vehicle.
Initial Complaint
Date:08/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 Hyundai ******** in July of 2021 from ****** Hyundai. I brought this vehicle into Ideal Hyundai for an oil change in April of 2022 without incident. In June of 2022 I noticed the back tire on the driver side had a slow leak. After bringing the vehicle into Ideal Hyundai to be evaluated I was informed the leak was coming from a plug that was used to repair a previous leak. I have never plugged this vehicle and had only taken it to Ideal Hyundai for an oil change. This means that either this vehicle was sold to me by ****** Hyundai with a plugged tire or Ideal Hyundai plugged my tire without my consent when I brought it in for an oil change. Ideal Hyundai claims they did not plug my tire during my oil change and recommended I call ****** Hyundai. When I called ****** Hyundai they told me they had no record of plugging my tire and recommended I call the corporate office. When I called the corporate office they told me they had no way to reimburse me for the tire and recommended I call ****** Hyundai back again. At this point the corporate headquarters and dealerships are all just pointing fingers at one another. I have only had this car serviced by Hyundai and never authorized my tire to be plugged in the first place. I would like to be reimbursed for this tire.
Business Response
Date: 08/05/2022
Please provide VIN number to help locate your vehicle.
Customer Answer
Date: 08/06/2022
My VIN# is *****************
Business Response
Date: 08/16/2022
Customer would need to work with the dealership for this concern.
Initial Complaint
Date:08/04/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A car I bought from Hyundai in 2012 was part of an EPA lawsuit because they had overstated the **** The process is going to the ************* check your mileage and send it to Hyundai who then sends a debit card reimbursement in the mail. I went to the dealer on 11/11/21 and they sent to Hyundai my mileage of *******. I called Hyundai following up for the reimbursement and they said the dealer hadn't sent and said to get what they sent from the dealer to ********************************************** The dealer sent me what they had sent and I resent that to Hyundai on 3/14/22. After not hearing for awhile I tried calling the Hyundai corporate number on their website- ************. For months now they have given me a number that doesn't work and says "this line is currently being transitioned. We ask that you call back at a later date.." ************. They also tell you to email another email than the jnrcorp one- *************************************** The email does seem to go through, but they do not provide a confirmation email or monitor the inbox. My Hyundai case number is ********. My complaint is that Hyundai is not living up to the terms of the settlement by using fake numbers and multiple non monitored email inboxes over a long period of time.
Business Response
Date: 08/08/2022
Case manager will reach out to customer as soon as possible regarding concerns.
Customer Answer
Date: 08/08/2022
They did not address the concern and merely said they would reach out when they could. They have not proven that they have stood up the department with a valid phone number and email address and they have still not reached out to me.
Business Response
Date: 08/11/2022
Customer would need to contact

https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html
Customer Answer
Date: 08/11/2022
I have contacted there and my case is still pending and when trying the number that is on that link they said they cannot help me and the department with # ************ (fake department) was the correct number not the one provided in this BBB response.. Their response does nothing to resolve the issue. I have still not gotten a phone call like they said they were going to in the last rejected BBB response.
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing 2 complaints (one with corporate and one with the VA dealership). In April 2022 my son's car broke down trying to come home for a visit from the Navy. He got stranded and we needed to tow the car to Hyundai at ****** Way. It turned out there was an engine defect that was fixed under warranty. The car was finally fixed and ready on May 16th. My son got out of the military and drove back to home to ** June 24th timeframe and the car broke down again. It seemed like it was the transmission. Since all the dealerships around us was tied up till October, we called corporate to help out with a rental. ****** our case manager would never call us back to help us out. We finally towed it to a dealership in ********* ** which is over an hour away since they could get it in quicker. They looked at the car and said that they would not fix it since the dealership in VA messed it up when they put the motor in. We have been trying to get in touch with ****** each week and she never answers. The only thing corporate tells us is that ****** is to call us this week (which is the same week we keep calling). The notes state is she is reaching out to the dealership. Corporate should pay for the rental and pay for a tow to and from to VA if that's what needs to happen. OR have the ********* fix it at corporates cost or **** the VA location for it. The manufacture is NOT helping us when the issue to begin with was their own issue and their dealership messed it up. We need a call back with a real solution.
Business Response
Date: 08/04/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 08/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************************

Here is the vin *****************. Under ****** Zinser

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