Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyundai Motor America has 18 locations, listed below.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2nd, 2022 I received an email stating my vehicle had been dropped off on 8/1/2022 at the Dealership per a special tow. I was off work on 8/1/2022 and could have picked my vehicle up that day instead of having to leave work on 8/2/2022 to go get it. Upon retrieving my vehicle from Elder Hyundai In ****************, ** my car interior was filthy. There were black oil stains all on my door, and my middle consol. There was also a bottle with liquid that smelled like urine. This entire process with Hyundai was a complete disaster, I lost so much and while I am grateful to have my car back, I don't appreciate any of the lack of communication, lies, or disrespect. I certainly do not appreciate black dirt stains being left in my car.my case number is ********

  

  Business Response

  Date: 08/05/2022

  Customers vehicle was repaired and returned to the customer. The customer would need to contact the dealership that completed the repairs on the vehicle in regards to the condition on dirt interior 

  Customer Answer

  Date: 09/30/2022

  After 3 long months of being lied to, and ignored by my case manager; August 2, 2022 I finally received my SUV back from Hyundai after having the engine replaced. Today September 28, 2022 my vehicle is experiencing issues once again. My vehicle still moved forward while place into park, I can not accelerate, and it is making a grinding sound. I was provided a new case number and told someone may reach out to me in 3-5 business days. I called the nearest dealership and was told they couldn't even touch it for a month. I took such a big financial hit being without my car for 3 months I honestly can not afford to do it again. Is there anyway we can trade my vehicle for another Hyundai with the same value? I am now expecting I don't need this stress again. My new case number is ********. My previous case number was ********.

  

  Business Response

  Date: 10/07/2022

  Case manager has reached out to customer and the case is being reviewed 

  Customer Answer

  Date: 10/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend, *********************, financed her lease at the beginning or March. When given the paperwork for her car, we were never issued anything to register the car out of state and the title to car seems to just not get mailed to the *** we need. Her car is now basically unregistered because HYUNDAI refuses to do anything about it The dealer we worked with threw their hands up and told us they had no idea how to process an out-of-state vehicle and Ozzy, the person we worked with, told us it was his first time doing it and he "kinda just winged it". We now have no idea what to do because HYUNDAI won't mail her title where we need it and she does not have the necessary paperwork.

  

  Business Response

  Date: 08/04/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 08/04/2022

  There should be no need for VIN for location.

  

  Business Response

  Date: 08/11/2022

  Please provide VIN as we need to create case and assign you a Case Manager. 

   

  Thank you 

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be bought a car certified pre-owned ****************************************************************************************************************************************** manchester that we were told it's burning **** quarts of oil I contact hyundi of america opened a case and they told me I needed to go to another dealership to get a oil consumption test done. We took the car to hyundi in ******* ** and we were told that it's now burning 1.3 quarts of oil every thousand miles. We submitted a clam threw the dealership to get the next step done which is a combustion chamber cleaning which was denied because of mileage the car has 99 thousand on it and I have records of maintenance on vehicle. Iv been in contact with a case manager of hyundi who has now informed me that I have to pay for this when it's because of their faulty engine, the numerous class action law suits they have open for oil consumption due to their faulty engine assemblys. I have a 1 year old son who rely on that car to get back and forth from notthingham to ****** children's for chemo treatments I was told by the service manager to contact the bbb as they have had help in getting results the car is under ******* miles as the class action law suits state that hyundi has upped the mileage warrenty to cover for these problems I have been dealing with this sence the car only had 40k on it. We bought it certified used with only 19k on it and was told it still had the manufacturer warranty attached hyundai is telling me it's not their problem this is barbaric of a company to continue to sell cars with KNOWEN FAULTY ENGINES.

  

  Business Response

  Date: 08/08/2022

  On 8/3/22 the claim for this vehicle was denied  Due To The Failure Being Out Of Warranty Caused By The *************** And Mileage Of The Vehicle. Once a claim is denied that is the final decision from HMA 

  Customer Answer

  Date: 08/08/2022

  What their saying is lies this is the email that the service manager sent me. The car is under 120k and its not 10 years old this is absolutely mind boggling. Morning ****,
  
  I reached out to Hyundai on my side to get permission to move forward on the oil consumption test as the customer care rep suggested. They are denying the request due the vehicle being out of warranty since you are not the original owner. There is a warranty extension on the engine up to 10 yr or ******* miles should the engine fail due to rod bearing failure in that time.
  When you call back the customer service center, reference the prior approval case ****** for dealer NH006
  
  
  
  ***************************
  Service Manager
  
  ************ Hyundai
  177 **************************************************************
  ************
  

  

  Business Response

  Date: 08/08/2022

  On 8/3/22 the claim for this vehicle was denied  Due To The Failure Being Out Of Warranty Caused By The *************** And Mileage Of The Vehicle. Once a claim is denied that is the final decision from HMA. Customer would need to work with dealership in regards to repairs 

  Customer Answer

  Date: 08/09/2022

  Work with dealership as in pay for it myself when it's still under warranty? Yall continue to think it's OK to f*** customers over. This car is under warrenty for 120k miles or 10 years so how can it be out of warranty if the car is only 5 years old and under 120k by 19 thousand miles. Hyundai needs to have some integrity. Yall know these engine burn oil yet you still do nothing, the bigger problem is that Hyundai still continues to put these engines in cars and them.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im the owner of a 2014 Hyundai Elantra GT (vin #: *****************), which is involved in many class action lawsuits such as the Theta engine lawsuit, an oil consumption lawsuit, and a software recall. Months ago I booked an appointment to seek engine repairs under the extended warranty of my engine from the theta lawsuit, and the software update related to the recall. After an extended period of no information about my cars diagnosis, i was told I need a new shortblock in my engine (which is explicitly covered under the lawsuit) and that it was going to be replaced. Several weeks later, Imperial Hyundai (where my car remains currently) called me and told me that my warranty claim was denied, stating that the problem with my car was piston well scoring and that it isnt covered under the extended warranty. The class action lawsuit does not explicitly say anything relating to it not being covered, and in fact says that the entire short block of the engine is covered due to defects in production. Ive attached below the timeline of events from start to finish when dealing with Hyundai. As it shows, my father and I were given completely different information at different times, directly lied to in some cases. Ive also attached the class action lawsuit relating to the engine problems. Due to my engine malfunctions, Ive had my car turn off completely on the highway several times, putting me in danger. This sort of consequence of the engine problems occurring is detailed in the lawsuit. I would like Hyundai to approve of my warranty claim, and replace my engine as the warranty (which my car is still well within) claims they will, at no cost from me. If they continue to claim that the lawsuit extended warranty does not cover the damages to my car, if refer to the oil consumption lawsuit as well, which I was also affected by. Ive had to change my oil far more frequently than I should have due to oil burning, which may have also resulted in scoring of my piston well.

  

  Business Response

  Date: 08/08/2022

  On 7/8/22 the claim to replace the engine was denied Due To The Failure Being Out Of Warranty Caused By The *************** And Mileage Of The Vehicle. Once a claim is denied that is the final decision from HMA 

  Customer Answer

  Date: 08/10/2022

  I respectfully deny this response. I have been told by many representatives at Hyundai that my car has an extended warranty due to the class action lawsuit regarding my engine to at least ******* miles, my car has about ******* miles on it. Id also like to quote the settlement section 9.1. (See attached) I have also attached a picture referencing the coverage of said warranty. The damage to my car is within the parts mentioned above. Piston wall scoring can be cause by defects in the engine (I.e. metal contaminates) and lack of oil. I will now also reference another class action lawsuit that has been settled against Hyundai that my car is also a part of: an excessive oil consumption problem in a wide variety of Hyundais. I only mention this as the blame for this damage to my engine is seemingly being reverted to me, though if you look at my car maintenance history, you would see that I got my oil changed more frequently than I as a consumer am expected to, and this is because I was running out of oil. On top of this, I had to top off my own oil frequently. Both of these lawsuits are directly related to problems/damages to my car, and I am not out of warranty due to the extension through the Theta lawsuit. Id like to stress the components in the engine that are covered under the extended warranty due to a settled lawsuit, the components damaged in my engine are within those listed. I would also like to add that this lawsuit came about due to Hyundai falsely declining warranty claims, which is what I am currently experiencing. I remain that Hyundai is responsible for replacing the short block, along with any other damaged components that came as a result of the defects, in my Hyundai.

  

  Business Response

  Date: 08/11/2022

  On 7/8/22 the claim to replace the engine was denied Due To The Failure Being Out Of Warranty Caused By The *************** And Mileage Of The Vehicle. Once a claim is denied that is the final decision from HMA 

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My wife and I own a 2013 Hyundai Santa Fe. Last year out of nowhere the engine started to make a knocking sound. I decided to take it in to the mechanic to have the engine looked at. On the way to the mechanic the engine knocking got progressively worse and the the engine shut down completely. Thankfully my family was not in the vehicle. I then had the Santa Fe towed to a local mechanic to assess the damage. The mechanic removed the engine and gave us two options. We could either purchase a used engine or have the engine repaired. When calling around to price the engines our mechanic discovered that the current engine we own is on recall. WE NEVER RECEIVED ANY NOTICE ABOUT THE RECALL FROM HYUNDAI. It turns out there is a defect in the engine that is causing these engines to fail. Unfortunately, Hyundai would not take our vehicle because the mechanic had already opened the engine to assess the damage. Had we known there was a recall we would have taken the vehicle straight to Hyundai. We decided to have the engine repaired. The total cost including tax was $3700. I have been going back and for with Hyundai for a year now. We submitted all the required repair paperwork and multiple representatives from Hyundai have communicated to me that we have did in fact submit all the requirement paper and repair receipts. The most recent communication denying our request was sent in early June to the wrong email address. I called Hyundai a few weeks ago and the representative communicated this to us which is the only reason we found this out. We are so disappointed with Hyundai. To not receive communication that our engine was on recall and then to deny us reimbursement for our expenses to repair the engine has been devastating. I am a school teacher and the cost to repair this engine has been significant to our family. All we are asking is for a fair reimbursement. Our case number with Hyundai is: ******** Vehicle VIN: ***************** -*********************

  

  Business Response

  Date: 08/08/2022

  We have reviewed all relevant documents in our possession, including the vehicle's warranty history, the vehicle's repair history, and communications with the customer.  Based on our investigation and evaluation, we have found that the customer would need to submit his claim with ********************************* at https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html.  

  Customer Answer

  Date: 08/08/2022

  Thank you for your response.  However, we have already attempted to seek reimbursement through the Campaign Reimbursement Department.  Our case number is: 18680141.  We have been attempting to get reimbursed for about a year now.  The lack of communication from Hyundai has been very frustrating.  All we are seeking his reimbursement for the money we were forced to spend to repair our engine that failed.  Again, we were not given any notice that our engine was recalled.   

   

  *********************

  

  Business Response

  Date: 08/11/2022

  We have reviewed the customer's rebuttal.  The customer must continue to work with the ********************************* for possible reimbursement, as they are the only department that can process customer's claim.  The ********************************* can be reached at (https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html).  Thank you. 

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my car that I had bought through Hyundai. I refinanced with my local bank Great Southern. Great Southern has paid off the loan with Hyundai. This was done Feb 16 2022. Since then Hyundai has not provided a lien release and continues to give me the run around. It has been 5 months with no lien release. Hyundai continues to tell me that they will mail the lien release but does not do so. I have not been able to register to my car since Feb.

  

  Business Response

  Date: 08/02/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am leasing a Hyundai and I moved to ********** from another state. I need a ************* of ******** letter from Hyundai Finance so that I can register my car in **********. My previous state is also charging me 10$ a day as long as I don't send them new registeration information. I can not drive my car in ********** because it is not registered here. I have made many calls to Hyundai finance and every-time receive a different answer. One day they say letter is ready call tomorrow for tracking number and the day after they say request is not even sent out. I am in healthcare and do night coverage and am desperate to be able to drive the car. Please help me get the power of attorney letter. I have made 3 trips to DMV so far and they can't register car as long as I don't have the letter. I am so frustrated.

  

  Business Response

  Date: 08/03/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car experienced a known engine issue (that was never brought to my attention by Hyundai Motor America or my specific dealership) on Easter, April 17, 2022. I immediately discontinued driving the vehicle and had it towed to the dealership. I provided them with the records of every oil change and/or service I had received since I had purchased the vehicle and requested that they assist me in filing a claim. I had to secure my own means of alternate transportation - rental vehicles - as Hyundai refused to provide a loaner vehicle until a claim was approved. Despite having the requisite documentation, it took over a month to approve my claim, and I picked up a loaner vehicle on May 29, 2022.When Hyundai approved my claim, they offered to replace the engine at 90% cost (I would owe the remaining 10%). I only accepted this offer/the terms because I was told on numerous occasions, by both Hyundai Motor America customer service representatives, as well as my advisor at the dealership, that I would be reimbursed for the rental costs I had incurred. I later found out that this was not the case.It is now August first. I still do not have my vehicle. I have lost thousands of dollars in the process due to rentals, lost income (I cannot drive with Lyft without my personal vehicle), and loan payments that I would not have owed had I been able to sell my car months ago like I had planned. At this point, the only reason I am not in possession of my vehicle, fully repaired, is due to negligence and incompetence on multiple levels.I have REPEATEDLY contacted both Hyundai Motor America and the dealership to try and push this through, but I have been met with little to no communication and assistance. Last we spoke, I requested that the repairs be covered in full, and that I be reimbursed for my expenses related to this repair. I have not yet reached out to legal counsel to handle this further, but that will be my next step should a resolution not be met.

  

  Business Response

  Date: 08/01/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 08/05/2022

  
  Better Business Bureau:
  
  In response to Hyundais request, the *** is *****************.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $100 for an vehicle order. It is refundable. Turns out they misrepresented it. They never placed a vehicle on hold for order. I requested a refund and they are trying to provide me a gift card. I want my money back.

  

  Business Response

  Date: 08/01/2022

  Was this payment made at a dealership?

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Hyundai Santa Fe Sport engine blew up due to excessive oil consumption. The oil light never came on to notify me. I also get my car oil changed regularly and keep up on the maintenance. Hyundai told me it would be covered but then denied covering the engine because an *** recall repair wasnt done. The recall was placed on the car in 1/2018 and I bought the car used in 3/2019. The dealership that I bought the car from showed no open recalls at the time of purchase. Hyundai closed the claim before speaking with me and told me I needed to remove my car from their lot by the following week. I was never notified of the *** recall and am really frustrated that Im being held accountable for it, causing me to have to pay $6k to $9k to get the car repaired. I believe Hyundai should be covering the cost of the engine, especially given the amount of faulty engines they have right now. Their engines are malfunctioning at no fault of the drivers. I want Hyundai to cover the cost of putting a new engine in my car. Attached are my latest maintenance records. I also kept track of how often my oil was changed - every 4k to 5k miles.

  

  Business Response

  Date: 08/01/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 08/01/2022

  The *** number is *****************.

  

  Business Response

  Date: 08/08/2022

  BBB theta phone number. Refer to the BBB Theta Settlement:
  Phone Number: **************
  Email: ******************************************