Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hyundai Motor America has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America Corp

  1705 Sequoia Dr Aurora, IL 60506-1033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to formally request assistance regarding ongoing, unresolved issues (2 problems) with my 2023 Hyundai **********************, purchased from Sterling Hyundai in *********, **********Transmission Issue Ongoing After Replacement:The vehicle does not shift into high gear automatically. I must manually paddle shift it to drive normally. Although the dealership replaced the transmission (with another broken used one that was suppose to be "like new"), the issue remains unchanged. Two service employees confirmed the problem during test drives, yet the vehicle was returned with the same issue and they stated they could not duplicate it and it was working as required and normal operation. So, the issue is not that they could not duplicate it, the issue is they could not pull the fault code. Therefore, they say, no code means no problem. Hyundai will not warrant the problems.Key *********** Malfunction:The key fob fails to lock, unlock, or start the vehicle. Sometimes I can access it using Blue Link, (if Blue Link is working) but then, the vehicle still wont start. A technician came to my home, observed the malfunction, and blamed the problem on my house. However, the same issue occurs in other locations, disproving that explanation.I have tried repeatedly to get these problems addressed through the selling dealer. Most recently, they told me I must contact the manufacturer directly to resolve the situation.I am asking Hyundai Motor America to contact me directly to discuss a *********** the past ***** months I purchased 4 vehicles, spending in excess of $125,000.00 from your company, and would really appreciate a personal call to discuss this in detail and get it resolved. Thank you for your consideration. I'm seeking a fair resolution, and I hope you can assist me in making this right. Thank you again.

  Customer Answer

  Date: 05/08/2025

   

  My VIN # is *****************.

   

  

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to Hyundai Motor America's National Consumer Affairs. We value our connection with our esteemed vehicle owners and regret the issues that necessitated this communication. The vehicle owner has requested further assistance concerning unresolved mechanical repairs related to the vehicle's transmission and key fob. After ***iewing the vehicle's repair history and p***ious communications, we have gathered the following insights:
  Key Fob Issue: A technical case was opened on February 1, 2024, where the customer reported that the vehicle failed to recognize the key's lock and unlock features on the door handles. The technician assessed the situation and confirmed that both the handles and the keyless operation function normally. This issue appears to occur solely at the customer's home, specifically in the driveway. The case was resolved and closed on February 19, 2024.
  Transmission Concern: Another technical case was opened on February 11, 2025, and closed on April 17, 2025. The customer indicated that the transmission does not automatically shift into the highest gear, causing the **** to *** higher unless manually shifted using paddle shifters. After verification and comparison with another vehicle, the technician noted this behavior as a characteristic of the vehicle's model. The *** was consistent at 2000 *** for that speed and load. The transmission fluid level was found to be full, clean, and without leaks, and no error codes were detected.
  Based on our assessment, Hyundai Motor America is dedicated to providing continued support to address the customer's concerns. We advise that if the mechanical issues persist, the customer should maintain collaboration with the dealership to find a resolution. Additionally, the customer is encouraged to contact National Consumer Affairs for further assistance. We appreciate the opportunity to ***iew this situation and regret that we are unable to offer a more favorable response at this time.

  Customer Answer

  Date: 05/19/2025

   
  
  May 19, 2025: Ref. Complaint #********
  
  
  Thank you for looking into this so quickly. I would like to offer this response.
  
  
  The fob does not work at other places besides my house. It fails randomly at many other places as well as I explained in my original complaint. I was stranded at *********** for about 20 minutes before I could get it open, then it did not start because it said the key was not present. (I have multiple pics of this at multiple locations.) I've showed them to ********* service writer, but that is as far as it got. The reason it happens mostly at my house is because I live here. Every trip I take starts from here, and will end back here. I have called the dealer when it happens so they could know about it, but they do not answer the phone. I leave a voice mail, but the service writer told me he does not listen to them, because he gets too many.
  
  
  In reference to the transmission not shifting into the highest gear available unless paddle shifted was seen and noted by ********* service manager, and their best technician with over 30 years experience. With multiple Hyundai vehicles (5) with this transmission, in my immediate family, my Santa **** is the only one that has this problem. Again, as stated in my original complaint, it is not that it is not broken, it is that ********* computer can not find a code. Just because the code is not visible, does not mean everything is working perfectly.
  
  
  Thank you again for your kind consideration.

  

  Business Response

  Date: 05/22/2025

  Thank you for giving us the opportunity to further review the situation. While we empathize with the customer's concerns, ********************** upholds its initial position on this matter. We regret to inform you that, unless new information is provided, our stance will remain unchanged.
  We truly sympathize with the customer's situation and stand by the decision previously communicated. Unfortunately, we cannot offer a more favorable response at this time. However, if additional information becomes available, we welcome the opportunity to reassess the situation.
  Additionally, Hyundai Motor America is committed to assisting with any ongoing unresolved issues and is ready to offer support through our **************************** Please feel free to reach out with any new information or questions

  Customer Answer

  Date: 05/24/2025

   

  The dealer (service manager and lead mechanic) has witnessed the two problems with me present, and agreed it is not working properly, and they did their best to make repairs.  However, because their testing equipment is unable to "see" the problem, they report to you all is normal.  With 5 of these vehicles in my immediate family, I know this Santa ***** is not working properly.

  You mentioned I can use the *************************** for further help.  I thought I completed that step with Hyundai already, as I have several case numbers, and multiple representatives.  So, please advise how I proceed with this step if I need to do it again.

  Also, I was told by a Hyundai representative that I could use arbitration, the lemon law, or buy back option.  How do I proceed with this?  Thank you again for your consideration.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The engine for my 2017 hyundai tuscon gave out while me and my family were driving on the PA turnpike. I am lucky non of us got hurt since there are almost no emergency pull offs since there is always construction. I dropped my car off at ****** hyundai of quakertown on April 21, 2025. It has been there for 10 days now. At first the service person said the engine would be covered. Now hyundai wants to do the run around about replacing a KNOWN PROBLEM. There is a known issue with hyundai tuscon engines. Specifically burning oil and the engine failing both of which happened to my car. Hyundai does not want to replace the engine, even though it is under the ******* mile powertrain warranty. The *** # is Km8j3ca29hu369369

  

  Business Response

  Date: 05/13/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is
  important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking
  further assistance from Hyundai Motor America in regard to engine and turbo concerns.
  Based on the evaluation, we have determined that Hyundai Motor Americas repair assistance team is still reviewing the
  vehicle owners request. The review process is expected to take longer than usual to reach a decision. Therefore, Hyundai
  Motor America is requesting for a 7-Business Day extension to provide a decision. We apologize for any inconvenience this
  may cause.
  Again, thank you for allowing us an opportunity to review the situation.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a Hyundai Ionic N 13 months ago. 5 weeks ago I was getting a waring message on my car saying electrical failure. I took it into Hyundai service next to the dealership in ****** and after several days they said I needed a new battery. They ordered it and said it would take about 10 days. It has now been over 4 weeks and they still have no idea when and if they can replace the battery. I believe they said they are working on a buyback attempt but I have not heard anything.

  Customer Answer

  Date: 05/02/2025

  Vin number *****************

  

  Business Response

  Date: 05/16/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us, and we regret the circumstances that prompted their contact. The vehicle owner indicated that they are seeking further assistance in the form of either a battery replacement or a repurchase.
  
  To further investigate the vehicle owners claim, we reviewed the vehicles repair history. Based on our evaluation, we have determined that Hyundai Motor America will repurchase the vehicle. This determination is specifically due to the customers vehicle being down since March 25, 2025. As a result, the customer qualifies for a repurchase. The offer has been communicated with the customer and they have accepted it.
  
  Again, thank you for allowing us the opportunity to review this situation.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Hyundai of Paramus regarding unacceptable service and improper charges related to my vehicle, which is still under warranty.When the check engine light came on, we brought the car in. The technician said there was nothing wrongit was just a loose gas capand sent us home. The very next day, the engine light came on again with a transmission warning. We returned, and they claimed they didnt know the issue, so they contacted Hyundai in **********, who advised replacing the transmission oil. They did so and charged us $446.72. Although the transmission is under warranty and *** owned the car for only 1.5 years, they refused to release the car without payment.Soon after, the light came on again. They admitted the transmission needed to be replaced. After this repair, I picked the car up for the third time. The very next morning, the car began shaking and making a rattling sound. I found the engine light back on and discovered the antifreeze had not been refilled after the repair.On the fourth visit, they confirmed the new transmission was also faulty and replaced it again. Despite all this, they refused to refund the original $446.72 and added an unauthorized $559 charge. They have refused to return either amount.This experience has been deeply frustrating, unprofessional, and potentially dangerous due to their negligence. I request full reimbursement and accountability for their actions.

  

  Business Response

  Date: 05/05/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement of repairs. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and photographs. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the reimbursement. Specifically, since the charges were for transmission flush, which is a part of maintenance and not covered under warranty, also that was the first step to the repair. Additionally, I tried to reach out to customers to understand their concerns in detail and to find a possible resolution for the customer to maintain customer satisfaction with the brand, and the customer denied talking peacefully. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my 2019 Hyundai Elantra SEL (VIN: *****************, PA# *****). Despite consistent and properly documented maintenance, my vehicle experienced premature engine failure at approximately ******* miles./n/nI provided Hyundai Motor America and the servicing dealership (********* Hyundai) with extensive maintenance records, independent inspections (from ************************ and referenced Hyundai's ***************** Bulletins (TSB) addressing excessive oil consumption issues in 4-cylinder engines. Despite clear evidence of diligent care and documentation aligning with Hyundais recognized issues, my request for a goodwill engine replacement was denied, citing mileage outside of warranty.Given Hyundais history of acknowledging similar engine problems, and considering the proper upkeep of my vehicle, I am seeking reconsideration of partial or full assistance with the engine replacement. I respectfully request Hyundai to review my case again, considering my strong maintenance history and Hyundais commitment to customer satisfaction.I am requesting a goodwill adjustment or other reasonable assistance to resolve this matter fairly.

  

  Business Response

  Date: 05/13/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of Repair assistance for the engine replacement. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history. Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with any goodwill repair assistance for the engine replacement. 
  
  Specifically due to the following:
  
  The condition did not arise during the applicable manufacturer's limited warranty period. 
  
   Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 05/13/2025

  I respectfully do not accept Hyundais response. While the engine issue occurred outside the formal warranty period, I have submitted clear documentation showing the vehicle was properly maintained and that the engine failure was premature. This issue aligns with known engine-related concerns Hyundai has acknowledged in its own ***************** Bulletins. I am continuing to pursue all available remedies and would like this complaint to remain open.

  

  Business Response

  Date: 05/16/2025

  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric vehicle, Hyundai Ioniq 5 Limited AWD, from Hyundai of ******** in ********, ** in March 2023. - It has since had ***** miles on it. - The car had an **** failure on March 10 2025 and has been with the Hyundai ************** since March 11, 2025.- A lot of Hyundai Motor Group (Hyundai, **** Genesys) EVs are facing **** issues and they cannot provide a timeline for a fix, it has been 6 weeks - they have given me a cheaper loaner vehicle which is gas powered As per the lemon law requirement the mileage must be ***** or less. Mine is higher. However, a few weeks prior to this happening all my electrical systems had gone haywire and Hyundai inspected the car, reset an alarm and said everything is ok it is a false alarm. Now I strongly believe this to be related and I would like Hyundai to buy back my car as firstly there is no timeline for fixing it and secondly, they cannot guarantee that this will not happen again.The experience of the **** is scary where the car loses power without warning and is a huge safety risk when your child is in the car. This experience is unacceptable.

  

  Business Response

  Date: 05/06/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact.The vehicle owner indicated they are seeking further assistance in the form of vehicle repurchase. To further investigate the vehicle owners claim we reviewed the vehicles repair history and current diagnostic results from the dealership. Based on the evaluation Hyundai Motor America has offered to repurchase Mr. ********* vehicle or reimburse three monthly vehicle payments in lieu of repurchase. The replacement **** assembly has been delivered to the dealership for further repairs to proceed as well.
  
  Again, thank you for allowing us an opportunity to review the situation. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Hyundai Motor America regarding their refusal to honor the extended lifetime warranty on my 2015 Hyundai Sonata's engine.On Thursday, March 20, 2025, our 2015 Hyundai ****** seized on the freeway, causing the entire car to shut down unexpectedly. This created a dangerous situation on the highway. Just two days before this incident, we had completed registration, an oil change, brake service, and thermostat replacement at ************** maintain regular service on our vehicle between Big O Tires and the Hyundai Southtowne dealership. When we brought the vehicle to Hyundai Southtowne after the breakdown, their technicians tested and confirmed that a specific part of the engine had failed, which they determined was the reason for the engine seizure.Despite the dealership's professional diagnosis, Hyundai Motor America (HMA) denied the extended warranty claim, citing "gross neglect on maintenance for the vehicle." I have attached the ****** report that clearly shows the opposite we have performed regular maintenance multiple times since purchasing the vehicle at ****** miles.We should not be held liable for maintenance that may or may not have been performed before we owned the vehicle. We are requesting that Hyundai Motor America honor their extended lifetime warranty on the engine as advertised and cover the necessary repairs.I have attempted to resolve this matter directly with the company but have been unsuccessful. Their refusal to honor the warranty is unjustified given the dealership's confirmation of the cause of failure and our documented maintenance history since ownership.

  

  Business Response

  Date: 05/07/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of warranty repairs to the engine. To further investigate the vehicle owners claim we reviewed the vehicles repair history and photographs. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with warranty repairs to the engine. Specifically due to, the vehicle was not maintained in accordance with the requirements set forth in the Owners Manual. There are gaps in oil changes from  0 to ****** miles from January 2nd 2015 to March 13th 2018. At the same time, the current owner is a subsequent owner who purchased the vehicle on April 20th, 2018. There is no warranty for the vehicle. 
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 05/09/2025

  I do not accept the response made by the business to resolve this complaint. I purchased the vehicle from *** ***** Hyundai Southtowne in March of 2018.  I was not provided the recall update information (953) and extended lifetime warranty (TXXI) until August of 2018, which was 5 months after I purchased the vehicle. At this point, I feel as though I was provided the warranty under false pretenses, as the dealership informed me that if I perform regular maintenance on my ****** and the engine should fail due to the recall, the warranty would cover the expenses of repair. I did exactly that, and was NOT informed that I would need to have prior records of the vehicle maintenance in order for the warranty to be honored (from prior to my purchase from *** ***** Hyundai). Had I been provided this information, I would have searched for a different car, as suggested that the warranty was ALREADY void at that point, per ***'s final decision to not honor said warranty. I feel as though I did everything correct and expected and took perfect care of my car. I have experienced high levels of stress and difficulty throughout this process, and feel that if *** is not responsible, the dealership that holds Hyundai's name should be, as they did not inform me of any prerequisites to ensure the warranty would be honored. The dealership has maintained that they agree with me that the warranty should be honored. I suffered a great deal of distress breaking down on the freeway in downtown **************, causing major safety risk. I am merely asking for the warranty to be honored, which I feel is not only reasonable, but appropriate, fair, honest, and warranted. 

  

  Business Response

  Date: 05/12/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  own a 2018 Hyundai Santa fe that has a backup camara failure which is known by Hyundai. There are recalls on this same year car but was told by Hyundai my particular vehicle was not covered even though the vehicle was inspected by my local Hyundai dealer and was diagnosed with the same problem that all the other 266 million cars had. Hyundai did offer only a 50% reimbursement. I feel it's a known problem and should be repaired at 100%. My VIN number is *****************

  

  Business Response

  Date: 04/30/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of a goodwill offer for 100 percent coverage of the needed repair. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and warranty. Based on the evaluation we have determined that Hyundai Motor Americas offer for 50% coverage of the repair to the backup camera is fair, specifically due to the fact that the condition did not arise during the applicable manufacturer's limited warranty period.,   Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible

  Customer Answer

  Date: 05/02/2025

  I feel this should be covered at 100% by Hyundai.  Hyundai has recalled over 2 million 2018 vehicles for this same reason.  It is also a safety hazard because the fault camara will beep when No one is there distracting the driver.  Please let me know what or who to contact to get the replaced.  

  

  Business Response

  Date: 05/02/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of a goodwill offer for 100 percent coverage of the needed repair. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and warranty. Based on the evaluation we have determined that Hyundai Motor Americas offer for 50% coverage of the repair to the backup camera is fair, specifically due to the fact that the condition did not arise during the applicable manufacturer's limited warranty period.,  After review, we feel that this response is fair and equitable. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai needs to reprimand its dealerships for false advertising and for not honoring the promotions that bring customers through the door. As clearly shown in the link below, Hyundai promotes a 3-Day Worry-Free Exchange policy.This policy became relevantso I thoughtwhen I took delivery of a new 2025 Hyundai **************** on Monday, April 21st, 2025. The car was delivered with a damaged front bumper, including holes that raised moisture concerns, which could potentially impact the vehicles electric technology.Worse, within minutes of driving the vehicle, I received an alert (screenshot attached) that the Driver Assistance System was limited due to the radar being blockedthis occurred with less than 100 miles on the car.I immediately contacted Hyundai and the dealership on Monday, April 21st, and the dealership gave me a loaner vehicle the next day, Tuesday, April 22nd. Yesless than 24 hours after purchasing a new car, it had to go in for repairs, which I was told would take at least a week.I immediately requested a different vehicle under the Hyundai 3-Day Worry-Free Exchange program, but **** **** Hyundai in *************, ** refused to honor iteven though they actively promote this very policy on their own website (see attached).Shame on Hyundai for failing to assist me directly and merely taking notes while issuing Case #********. Thats it? How about contacting your official dealership, *******************************, **, and holding them accountable for violating Hyundais own policy and misleading consumers with FALSE ADVERTISING?Hyundai ***************** Program: **************************************************************************************** This needs immediate escalation. Please advise.

  

  Business Response

  Date: 04/30/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance with the dealership's failure to honor the terms of sales regarding 3-Day worry-free exchange policy. To further investigate the vehicle owners claim, we reviewed the vehicles repair history.
  
  Based on the evaluation, we have determined that the dealership has resolved customer concerns by carrying out repairs and issuing a check for the outstanding promised trade-in value. We will also evaluate for any potential goodwill assistance.
  
  Again, thank you for allowing us an opportunity to review the situation. 

  Customer Answer

  Date: 05/01/2025

  I finally received my repaired 2025 Hyundai Kona EV on April 2, 2025, 7 days post-drop-off, 8 days after purchase. The "new" vehicle was delivered damaged (front end, sensor alerts), missing floor coverings, and my attempts to utilize the Hyundai 3-Day Worry-Free Exchange were repeatedly denied despite only 120 miles (well under the 300-mile limit advertised by Hyundai and the dealership).

  I felt pressured to accept the repaired car as the dealership (**** ****, a $3 billion revenue company) threatened to withhold my $3,000 trade-in and incentives if I pursued the exchange. This felt like a bait-and-switch tactic, disregarding Hyundai's advertised policy.
  

  I request goodwill compensation for this ordeal caused by a misleading marketing campaign. The 3-Day Worry-Free Exchange promise was clearly not honored, causing significant inconvenience and frustration. Email correspondence is available.
  

  This "gotcha" scheme is unacceptable. A promotion is a promise, a marketing campaign a commitment neither were delivered.
  

  Thank you for your attention. I await your response.

  
  

  

  Business Response

  Date: 05/06/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.
  
  Based on the evaluation, we have determined that the dealership has resolved customer concerns by carrying out repairs and issuing a check for the outstanding promised trade-in value. We have also offered the customer a $150 Giftcard as a gesture of goodwill which was accepted by the customer and has already been processed.
  
  Again, thank you for allowing us an opportunity to review the situation. 
  
  
  

  Customer Answer

  Date: 05/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** Korlou
  
   
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/26/2025 car ceased operating on freeway entrance I had the vehicle towed to ***************** Shop in ****** then to Hyundai Gilroy dealership where I had purchased it on 2/18/2019 because it was understood to be covered by the manufacturer under warranty.The manufacturer had the dealer replace the damaged cam shaft and related work documenting everything. When all was done and tested the dealer reported that there was now an engine block failure. The manufacturer then determined that an engine replacement was required and that the vehicle is no longer under warranty. A new engine will cost me $8458.80 I was told mileage and age was within the warranty coverage when I purchased it and the dealer confirmed this with the manufacturer before starting the investigation. I had just paid off the auto loan before this occurred, we have only had ****** miles of use. I have since become aware of the class action suits regarding this engine. Hyundai should replace the faulty block/engine as necessary to make it serviceable.

  

  Business Response

  Date: 04/29/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repair assistance under warranty for engine concern. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and warranty coverage information. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with repair assistance under warranty for engine concern. Specifically due to Mr. MAGNISI is a subsequent owner of the vehicle (the warranty coverage ended at 5 years/60,000 miles, whichever comes first), and the vehicle is currently outside the warranty period by both time and mileage. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.