Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem lies with the engine of course and timeline to even find out whats wrong with it. I have a Santa Fe sport and it has been in the shop more than once the road and still had to pay car payment, insurance, and car rental. The engine was replaced last year took 8 weeks to get the car back which I received nothing for the time I had to get a rental and was without a car. Fast forward to this past Monday and again the car did what it did last time so I took it to a dealership was told it will take weeks to even diagnose it to see what the problem is. And to boot I have to get the car at my expense to another city where the engine was replaced the last time because it isnt transferable. So again I am without a car and missing work for the same car less than a year apart.

  Customer Answer

  Date: 04/14/2025

  *****************
  

  Here is the vin for the vehicle. 

  

  Business Response

  Date: 04/18/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repair to the engine and a tow to Five Star Hyundai, Macon (GA029) because Five Star Hyundai of Warner Robins (GA057) didnt have an appointment available until 05/02/2025.
  Hyundai of ************************* suggested the customer to take the vehicle back to Five Star Hyundai in ***** where most of the repairs and services were done before and they are only 24 miles away from them and the last engine repair was done at the same dealership.
  The customer is seeking assistance in tow and rental costs until the repairs are completed.
  To investigate further, we have reviewed the vehicles repair history and warranty coverage information. Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with tow and rental costs as the customer is out of warranty. The current mileage of the vehicle is ******* miles and date of first use was 07/25/2016. The warranty for original owners is 10 years or ******* miles whichever comes first.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with my car since I purchased it in March of 2019. I dropped my car off at ***************** Hyundai on 1/23/2025. I had an issue with the clutch system that was covered under the original manufacture warranty. The dealership that I purchased my car from did not have a loaner call available. I rented a car from Enterprise in ******, **. I was told that Hyundai would reimburse me for a rental car that I paid for in January. The dealership assured me that they would submit documents once my car was fixed. They did not submit any information to Hyundai USA. I submitted all documents to get reimbursed in February. I have called several times and attempted to contact the case manager Jalil case number ********. Every time that I call, the representative tells me that he will contact me. I still have not talked to him about my reimbursement. I am hoping that someone can assist with this issue. My VIN number is *****************. Thank you, ***** *******

  

  Business Response

  Date: 04/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us, but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of car rental reimbursement. To investigate the vehicle owners claim, we reviewed the vehicles repair history. Based on our evaluation, we have determined that Hyundai Motor America will not assist with the customer's reimbursement request. Specifically, we confirmed with Hyundais legal team that the customer is represented by an attorney, and we do not have authorization to provide any reimbursement or compensation. Again, thank you for allowing us the opportunity to review the situation. We regret that a more favorable response is not possible.
  

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 78-year-old mother purchased a 2024 Hyundai Kona, from Happy Hyundai, on May 11, 2024 as a Mothers Day gift to herself. One week later, on May 18th the vehicle would not start. The problem happened two other times (May 25th and September 15th) and Hyundai Motor America (HMA) agreed to declare the vehicle a lemon and repurchase the vehicle on Oct. 5. They sent the Repurchase Offer on Nov. 15th. My mother passed away Nov. 22nd. The Account Manager stated the checks were ready to payoff the vehicle and refund my mother's down payment and sales taxes in December or January. For months, I was lead to believe the Transfer Agent would contact me in three to five business days, Now *** stated I have to get the title in my name. I provided a ************ Affidavit, but they told me I have to go through Probate. The ************ Affidavit is in lieu of *******, which could take 12 months. I would like *** to complete the Purchase Offer and Hyundai Finance to stop threatening to repossess the vehicle. The Purchase Offer should have been completed several months ago, while my mother was alive last year.

  

  Business Response

  Date: 04/16/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repurchase by accepting the small estate affidavit form to complete the repurchase for the next of kin. To further investigate the vehicle owners claim, we reviewed the vehicles small estate affidavit, purchase agreement, death certificate, repurchase offer and sales contract. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the repurchase agreement. Specifically due to:  
  The repurchase will have to be completed once the title is established, then Repurchase Administrative Team will complete the surrender.
  The financing with Hyundai Motor America Finance will have to be worked out directly with customer and ********************************************* Finance.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  
  

  Customer Answer

  Date: 04/21/2025

  Hyundai Motor America (***) responded the financing needs to be worked out with Hyundai Finance.  Hyundai finance will not release the title until the vehicle is paid off.  The vehicle has been declared a is under a Repurchase Agreement and *** should pay the balance in accordance the the Lemon Law.

  

  Business Response

  Date: 04/24/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am hoping you can help, as I have been trying since December and submitted all of the requested documents and they will not respond, despite numerous requests.On December 1, 2024, I was traveling through ******** when my car broke down on I 65. I called Hyundai roadside assistance and they sent a tow out and towed it to Hyundai of ***********The car was still under warranty, so a fuel injector was replaced under warranty along with almost $500 out of pocket for things the service center said I would have to do to make it run properly again after the warranty repair. I attempted to call Hyundai on December 2nd and could reach no one. It said for reimbursements, to send an email to an address which bounced back. I then emailed customer service trying to get them to forward my request which took a significant amount of time. When they finally answered, they requested the documents which I had already submitted and have since gone silent when asking about the status of my hotel reimbursement.I would like the hotel refunded as their roadside policy states, as we would have been home that night as planned, had it not been for the breakdown and a hotel was not in my budget, not to mention a missed day at work because of this.I am tired of waiting on my reimbursement and all of my emails requesting an update going unanswered. I am sure they are now going to say its past the timeframe, however, I submitted it and they were the ones that dropped the ball on this.

  

  Business Response

  Date: 04/09/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking reimbursement for hotel charges incurred when vehicle broke down while on a trip. To further investigate the vehicle owners claim we reviewed, the vehicles repair history and hotel bill/receipt customer provided. Based on the evaluation we have determined that Hyundai Motor America will reimburse the customer for out-of-pocket expenses of $89.61 as a goodwill gesture. The customer will be notified as soon as the reimbursement payment is processed. 
  
  
  Again, thank you for allowing us an opportunity to review the situation. 

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai has wrongfully charged me for software updates (an unjustifiable amount of $398.98), claiming that said updates are not part of a "service campaign". They deny existence of an error on their part, or the existence of an issue. Yet, online reviews quickly reveal this to be a widespread problem with their Hyundai ****** vehicles from the manufacturing year 2009 (a hard downshift into 1st gear, brought on by erroneous software). The issue recently arose due to a change in drivers in my household (the computer controlling the transmission apparently has an auto-learning component). After having my troubles analyzed by two reputable mechanics in my area, they recommended asking the dealer to perform software updates, one of which cited a service campaign they found in another proprietary system. Hyundai denies the existence of said campaign....yet it exists elsewhere in detail. They even asked me to leave the directions given to me by another mechanic in the car the day of the appointment (3/20/2025) so they could perform the update (which was originally quoted as $199.99). They then called to inform me that there were actually TWO software updates to make, one for the ****** and one for the ****** and that you couldn't perform one without the other...and the charge would be double.Well, if a service campaign didn't REALLY exist, then why agree to update the software in my vehicle at all? As a professional Senior Software Engineer with 27 years experience, I can confidently tell you that there are only 2 valid reasons to update software. One would be security vulnerabilities, which don't apply here because the software applies to the car only and does not interact with outside systems. The only other reason to update software is because the prior version of said software contains errors/bugs. Clearly in this case Hyundai is denying existence of the error, to prey on consumers with unjustifiable fees to fix flaws of their own making.

  

  Business Response

  Date: 04/04/2025

  While we understand and appreciate this concern, this complaint has been filed against the wrong company. 
  

  We are not Hyundai Motor America nor are we the manufacturer of this vehicle. This issue is related to policies and decisions by *** and ************* has no authority to change ***'s policies or procedures  
  

  Please file this complaint against Hyundai Motor America in ************************ 

  

  Business Response

  Date: 04/21/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement for a campaign software update. To further investigate the vehicle owners claim we reviewed the vehicles history and reached out to Southern Team Hyundai for more information. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with reimbursement for this campaign. Specifically due to, The condition did not arise during the applicable manufacturer's limited warranty period. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  

  Customer Answer

  Date: 04/22/2025

  Hyundai claims that they cannot provide reimbursement for my issue due to the work not having been done during the warranty period.  At first, they claimed that the "service campaign" didn't even exist.  Both of these excuses can't be true.  There was indeed a software update, which we were forced to purchase.  Yet, this was not done during a warranty period, as we as consumers were never notified that a software update even existed.  Despite the multiple times that the vehicle had been to the dealership for service or inspections, no mention of an available software update was given to us.  Hyundai first claimed no service campaign existed...and yet...there was a software update available, as they charged me $399.98.  A consumer cannot know if they require a software update for their vehicle without notification from the owners of said software.  Original software was updated for a reason;  meaning that it was deemed flawed and required an update.  Consumers were not appropriately or timely notified of said update.  Consumers had to discover that an update was available by means of a 3rd party during a time beyond the warranty period, allowing Hyundai dealerships to prey on consumers past the warranty period.

  

  Business Response

  Date: 04/24/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Hyundai Motor America regarding my ongoing engine issues and their failure to properly address my claim under the ****************** Warranty Extension (TXXM) for my 2014 Hyundai Elantra GT, VIN# *****************. After completing the required Knock Sensor Detection System (KSDS) update under Service Campaign 966 at Suntrup Hyundai in October 2024, my vehicle continues to experience severe engine problems, including extreme oil consumption, performance loss, and drastic RPM drops, all of which align with the defects covered under the warranty.Despite meeting all eligibility criteria for the warranty extension, Hyundai's customer service has failed to escalate my case to the warranty department for proper review. As a result, I have been told by ******* Hyundai to pay for additional repairscombustion cleaning and spark plug replacementthat, according to the Service Manager, will not resolve the issue and would be a waste of money.The technician believes the real issue is a gap between the piston and the cylinder walls, which causes piston rattle and scoring of the piston walls. This rattle is detected by the knock sensor, which continues to trigger warning alerts. These are the technical details that Hyundai needs to consider in honoring the warranty extension, and not by claiming the engine must have "completely failed" before they will take action. This is contrary to Hyundais warranty policy, which covers engine repairs or replacements for defects like the one my vehicle is experiencing.Hyundai's failure to address this issue is causing my vehicle to deteriorate further, and I am being left with no options but to escalate this to the Better Business Bureau. I am requesting that Hyundai honor the warranty extension and provide a full engine replacement to prevent further damage.Desired resolution: Warranty-covered engine replacement.

  

  Business Response

  Date: 04/09/2025

  
  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of prior approval submission to be resent again to Hyundai Motor America.  
  To investigate further, we have reviewed the vehicles repair history and warranty coverage information. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with repairs to the engine.
  
  Specifically due to this, the condition did not arise during the applicable manufacturer's limited warranty period.
  The repair was not due to a rod bearing concern but due to the knock sensor as per the **** extended warranty.
  The customer was denied for engine warranty due to the vehicle not having rod bearing concerns.  The repair from April 8/2025 was due to a knock sensor and the vehicle passed the bearing test. The customer was seeking a warranty covered engine replacement.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 04/10/2025

  Thank you for your response. However, I am disputing Hyundai Motor Americas reasoning for denying my warranty claim under the ****************** Warranty Extension (****) for my 2014 Hyundai Elantra GT.
  
  1. **** Warranty Extension Eligibility:
  Hyundais own terms state that vehicles qualify for the **** extended warranty (15 years/150,000 miles) if Service Campaign 966 (**** update) has been completed. My vehicle had this update performed on April 14, 2023, which is well within the 15-year eligibility window and before the onset of the current engine issues.
  
  2. Misapplication of Warranty Timing:
  The response from Hyundai claims that the issue did not arise during the applicable manufacturers limited warranty period. However, the **** extended warranty is separate from the original ****************** Warranty and specifically provides coverage after the factory warranty expiresthats the point of the extension. The denial reasoning is therefore inaccurate.
  
  3. Symptoms Match Covered Conditions:
  My vehicle is experiencing extreme oil consumption, RPM drops, and suspected piston scoringall symptoms consistent with rod bearing or internal engine wear. These issues are precisely what the **** system was designed to monitor and prevent. While the dealership claims the engine passed a bearing test, this does not address the broader engine failure indicators being reported.
  
  4. Request for Further Review:
  I am requesting:
  
  a) A copy of the bearing test results that were used to deny this claim.
  b) A detailed written explanation for why my vehicles symptoms do not qualify under the **** warranty, despite **** installation and known internal engine damage.
  c) A reevaluation of this claim by Hyundais warranty team, with appropriate consideration of the extended warranty terms and technical symptoms described.
  
  I remain open to a fair resolution, but I cannot accept a denial based on flawed reasoning that disregards Hyundais own published warranty extension policy.
  

  

  Business Response

  Date: 04/11/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

  Customer Answer

  Date: 04/14/2025

  I reject Hyundai Motor America's latest response. It is unacceptable and continues a pattern of evasion, misrepresentation, and failure to take responsibility for a clear warranty issue.

  Hyundais denial is based on the false premise that this problem must have arisen during the original manufacturers warranty, which directly contradicts the entire point of the **** Powertrain Warranty Extensionto provide coverage after the original warranty expires, provided the **** update was completed. That update was completed on April 14, 2023, and my vehicle has since exhibited symptomsexcessive oil consumption, piston slap, performance lossthat match precisely the issues this warranty is designed to address.

  Hyundai continues to ignore these facts, refuses to provide any documentation supporting their denial, and has not explained how a passed bearing test rules out clear and ongoing internal engine damage. Their refusal to escalate or even re-evaluate this claim demonstrates a disturbing lack of good faith.

  I have now submitted a formal complaint to the ********************************* and will continue to pursue this matter until Hyundai complies with its stated warranty obligations.

  Enough is enough.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a 2020 Hyundai Palisade from ****** ****** in **** Rapids in April, 2024. I had no issues with the purchase of the vehicle at the time, however, in the first 12 months of owning the vehicle, I have come to find that Hyundai (manufacturer) is likely suppressing and instructing service departments like ****** Hyundai to decline repairs for manufacturers defects on vehicles. There are two specific instances of potential negligence when it relates to the 2020 ********************* Consumption: During our first 2 months of ownership, during our first oil change at the recommended interval, we were informed that our engine oil was 2 quarts low. Likely due to oil consumption within the engine. After doing research, we discovered that Hyundai has a manufacturing defect that leads to higher than normal oil consumption. When taking our vehicle in to perform an oil consumption test, ****** Hyundai determined that our Palisade was indeed consuming Oil, however, to perform the next set of tests, we had to consumer 1 Quart per ***** miles as dictated by Hyundai. Once we do that, then we would run an engine cleaning process. This would cost us $800-$***** to see if the issue could be rectified outside of warranty. We were instructed that our intervals between oil changes can't go more than ***** miles. -Second issue is paint defects from Hyundai. There was a class action lawsuit on White ********* Hyundai models due to an issue of paint delamination, coming off of cars in sheets. This is happening to our Palisade in 3 locations. The roof, rear passenger door, and hood of our car. We recently brought our Palisade into ****** Hyundai to inquire and were told "You are outside of your warranty window and second owners, we don't do paint work here so best of luck." It cost us $2,400+ to fix this issue. Hyundai has substantial manufacturing defects that cost their customers thousands of dollars.

  

  Business Response

  Date: 04/14/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs.
  Connecting with our valued owners is important to us but we regret the circumstances that
  prompted their contact. The vehicle owner indicated they are seeking further assistance in the
  form of reimbursement for paint repairs the customer believes should have been covered under
  warranty. To further investigate the vehicle owners claim we reviewed the vehicles repair
  history as well as warranty coverages. Based on the evaluation we have determined that
  Hyundai Motor America will not be assisting with the reimbursement of the paint repair to the
  customers vehicle. Specifically for two reasons. One, the basic warranty of the vehicle is for 3
  years or ****** miles and the vehicle is outside of that window. And two, the extended ****
  warranty the customer refers to was for specific 2017 or 2018 Hyundai Elantras, Sonatas and
  Santa Fe Sports. This vehicle does not fall under the model type and is 3 years outside of the
  range of the year of the targeted vehicles.
  The second concern raised by the customer is the testing for our engines to determine if there is
  excessive oil consumption. Our diagnosis does include a maintenance step as we have noticed
  carbon build up can also cause the symptom of oil consumption. This cleaning is recommended
  by *** to help keep the engine clean and improve engine performance. As this is part of
  maintaining the vehicle is not something that is covered under the manufacturers warranty
  Again, thank you for allowing us an opportunity to review the situation. We regret a more
  favorable response is not possible.

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2020 Hyundai ****** has been in repair status with the ******** ****** Hyundai ********** since October 2024. Initially, the diagnostic was an issue with the gas line, which Hyundai had NOT officially issued as a recall. After receiving the first loaner car that had a ***** infestation, I was provided with another loaner vehicle, much smaller than my vehicle, which is fully paid for. I have had my loaner agreement extended over 5 times in hopes of regaining possession of my vehicle. On February I received a voice message from the service manager at the Laurel ********** indicating that my car should be available for pick up by the end of the week (February 28). To my dismay, this did not happen! After receiving no additional updates from the service department, I decided to visit the ********** on March 25, to inquire with the service manager about the status of completing my car repair, only to learn he no longer works there! I was taken to the desk of a sales representative basically for the purpose of exploring the replacement of my vehicle with a new 2025 Hyundai comparable to my vehicle that had no date certain of repair given the unique nature of the repair. I made it very clear that I do not want to incur a new car note since my vehicle is fully paid for, but want to be compensated for the delay. At that time it was disclosed that the recall involved a potential dangerous situation for any driver that may be a smoker. The gas line expansion could have led to an explosion, but I was lucky that I did not smoke! It was stated that the ********** would locate my vehicle and have it appraised for the purpose of replacement. It was further stated that to avoid incurring a new car note, Hyundai Corporate would need to approve paying the difference between the appraised value and cost of a new vehicle. Fast forward a week and a half, Hyundai **************** contacted me and ultimately disapproved my request!

  

  Business Response

  Date: 04/14/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated that they are seeking further assistance in the form of vehicle replacement. To further investigate the vehicle owners claim we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not replace or repurchase the vehicle. 
  
  Specifically due to: 
  
  The customer being outside the filing period for lemon law buyback for the state of ********* 
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called yesterday to see if my 2018 Hyundai Tucson had factory warranty the person that I spoke to said yes and supposedly made an appointment at my local Hyundai for my vehicle to be checked. They lied I called my local Hyundai and said there was no appointment made. I need my vehicle checked since he said it had factory warranty he said everything was going to be included. My vehicle consumes so much oil and now going up a hill it doesn't have much power. My vehicle only has 65miles. I need someone to contact me asap about this. VIN *****************

  

  Business Response

  Date: 04/16/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance regarding vehicles warranty for repairs. To investigate further, we have reviewed the vehicles repair history and warranty coverage information. The customer is a subsequent owner of the vehicle (the warranty coverage ended at 5 years/60,000 miles, whichever comes first), and the vehicle is currently outside the warranty period by both time and mileage due to current mileage and DFU being ****** miles and 6/18/2018 respectively.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 04/16/2025

  I talked to someone over the phone about this situation and they said, that the vehicle had warranty. I am expecting a response confirming that my vehicle has warranty and that I can take it to be fixed. Thank you 

  

  Business Response

  Date: 04/17/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our 2014 Hyundai vehicle in 2018 and experienced engine failure within three years of ownership. The dealership replaced the engine under warranty at that time. However, less than five years after the replacement, the engine failed again. Hyundai has now refused to honor any warranty coverage or recall remedy for this repeat failure, despite the following critical points: 1. Hyundai has acknowledged widespread defects in these engines by issuing recalls for thousands of other vehicles with identical issues. 2. The failed engine was installed by Hyundais own authorized service team, confirming their direct involvement in the repair. 3. *********** is now dismissing our case as "out of warranty," even though the recurrence of this known defect demonstrates a systemic failure of their product and repair process. This refusal to address a clear pattern of manufacturing defectsparticularly after Hyundai technicians performed the prior repairconstitutes unfair business practices and a breach of good faith. We urge the BBB to investigate Hyundais inconsistent application of recalls and warranties, which leaves consumers bearing the cost of the companys documented engineering failures.

  

  Business Response

  Date: 04/11/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. 
  
  The vehicle owner, Mr. ******* requested further assistance in the form of a vehicle repurchase. To evaluate the claim, we reviewed all relevant documents in our possession, including the vehicles warranty and repair history, as well as prior communications with the customer.
  
  Based on this review, ********************** has determined that a repurchase is not warranted. This decision is due to the fact that the condition in question did not arise during the applicable manufacturers limited warranty period.
  
  Thank you again for allowing us the opportunity to review the matter. We regret that we are unable to provide a more favorable response.