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Business Profile

Auto Manufacturers

Hyundai Motor America
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hyundai Motor America has 18 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 262 Customer Reviews

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    Review Details

    • Silvana S

      Date: 04/25/2024

      Its upsetting that a big company like ******* can keep making the same mistakes many times ! My 2020 ******* palisade color ********************* is peeling off !! On the roof ,around the windshield and the hood ! Etc . They say they cant help cause its outa warranty .Though the peeling seems as it has been going on for longer under warranty but since I didnt see the problem when it happened they wont cover ! I have read that they been having issues with this for a while now ! All I want is for them to take responsibility for this manufacture issue !

    • Abdoulie M

      Date: 04/22/2024

      Very poor customer satisfaction system. The representative are great but the back end is very poor and unprofessional. At first my car load was showing double the amount of the car. I had to call the fraud department to complain and that was fixed. So potential scam ??I refinanced the load, new company paid off the load and an auto draft was made on my account causing an over pay. I am still going loops to get my refund which no one is still able to tell me why my refund is being held. The reps confirmed a pending refund but I cannot even see it on my account as an overage.

    • Steven S

      Date: 04/22/2024

      The Perfect Recipe for Disaster. Stay Away!!! Hyundai has it down to a science, 0% Financing, 100 Mile Warranty, nice looking Cars and tons of commercials. They have the worst service one can ever imagine! We purchased our dream family car based all of the above, only to realize a short time later and was the biggest mistake we had ever made! Within the first month that we purchased our brand new 2023 Hyundai ****** *** ($40K- **** Case ****** Hyundai), it broke down twice on the interstate and my Fiance was scared to use the car again. It was in the shop the first time about 8 days and the second time about 5 days. After I spoke to Hyundai North America (I could get no answers from Hyundai *************, the apologized and offered to reimburse me about $350 (half of my monthly payment due to the two plus weeks my car was in the shop) which I hastefully accepted. Due to not reading the small print, it said that by accepting this money, I would agree not to use the "Lemon Law" based on these two first major incidents. There is a lot more to complain about, but I am out of room. How a company can operate like this is mindboggling!! Another major incident (Hyundai Boca - HORRIBLE) and were offered more compensation ($750- but had to sign that paper not to say anything) that we did not accept. If we can help one person to not make the mistake that we made, it would be well worth it.***********************

    • Theresa S

      Date: 04/18/2024

      If you have a 2016 Hyundai Elantra and are having an oil consumption issue DO NOT TAKE YOUR CAR TO HYUNDAI OF *********************. Hyundai corporation had a class action to replace the faulty engine in 2016 Elantras. In our case the dealership test the engine and our car came up with the code for this issue. We filed a claim with Hyundai National Consumer Affairs and got denied. Not only did the engine need to be replaced ($10,000) because of the oil consumption issue it destroyed the catalytic converter ($3,500) which had to be replaced.

    • Jeffrey E

      Date: 04/11/2024

      while fixing my car they didn't secure a hose that caused the car to lose all its antifreeze and it destroyed the engine. Hyundai said they were not going to fix my car. I have been without a car since December second and Hyundai refuses to talk to us or return my car.

    • Scott W

      Date: 04/11/2024

      I've been having an issue with my vehicle for several weeks. Hyundai customer service sent me to the dealership, which could not resolve it; they then pushed me off to the Navigation ***************** who then pushed me off to Bluelink support.The vehicle is excellent, but the customer service when dealing with an issue is s***

    • Lindsay G

      Date: 04/10/2024

      Hyundai Corporate They did a horrible job with helping me out! I would not EVER recommend this place to anyone. The sad part is when you're getting screwed over by your own dealership and you go to Corporate to get there help and they are even worse at helping you! It's sad when the dealership is at fault for messing up your vehicle to where you might have to get a new one and they won't take any responsibility and put the blame all on you! Then you try to go to someone higher up for their help since you have proof, and they don't listen to you either! That is what this ***************** did here at the Hyundai Corporate. Left me high and dry paying out of pocket for everything they did wrong. They didn't even take the time to listen to me or try to figure out something. I will never go back to a Hyundai dealership ever again! I definitely will be reaching out to the BBB if they can't help, I will be taking my case to smalls claim and **** They should not be getting away with this. You just can't go around treating people any type of way!

    • Debbra M

      Date: 04/05/2024

      We reached out to consumer affairs through the customer service number on **********************'s website due to an excessive delay on a replacement transmission. We found out in December 2023 that our transmission had to be replaced, the gears were slipping. We were told the transmission was on back order and should be in mid January 2024. The dealership was wonderful and checked in with us weekly but always had to report they did not have an ETA when the transmission would be shipped, let alone arrive. In early February, we no longer could drive the vehicle which left us with one vehicle for our household. The dealership continued to contact us weekly and suggested we reach out to Hyundai to see if they could possibly expedite the situation. A consumer affairs representative was assigned to us and we then received weekly contact with the same information, they had no ETA on our transmission and did not have information as to when it would even be shipped. We are now in April and this week our transmission arrived at the dealership, however, today consumer affairs at Hyundai emailed us saying they still had no ETA and ETA was yet to be determined. What good did it do to contact consumer affairs? What exactly did consumer affairs do to help us? The answer is they sent us a weekly email. What a horrible experience, they wouldn't help us with a rental, they said they would reimburse us but who has $1,000 a month extra to spare, especially for an undetermined amount of time. Hyundai's "consumer affairs department" apparently is a call center whose skills are limited to sending weekly emails without actual knowledge of the situation or able to offer actual resolutions, let alone know the status of a replacement transmission from their own company. What is actually going on in "consumer affairs" at Hyundai if they didn't even know our transmission had arrived? I highly doubt I will purchase another Hyundai after this.

    • Tony D

      Date: 04/04/2024

      **************** is the worst I have had to deal with concerning my Hyundai ***** Fe and I am going to follow up with a discrimination lawsuit as well against Hyundai Motors America

    • Stacey R

      Date: 04/01/2024

      Hyundai ************************ is a joke. You can not get ahold of anyone that will actually assistance you. I was on hold for 45 mintues before speaking to a rep that Hyundai outsources so they really do not have the knowledge to assista you. So instead I got transfered around 4 times to different depts because they do not know how to assist their customers. Never again will I purchase a Hyundai - too bad because I really like their cars,

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