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Business Profile

Bank

State Bank of India (California)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Team, I hope this email finds you well. I am writing to file a formal complaint against the State Bank of India regarding what I believe to be unfair business practices affecting my account. I noticed unauthorized charges on my account, totaling [$100+]. After investigating further, I discovered that the State Bank of India has been deducting [$10] from my account each month for the past 10 months due to their policy of charging an account maintenance fee if the balance falls below $250. At no point did I receive any warning or notification from the bank regarding these deductions, nor was I informed about the policy change.I have been a loyal customer of the ******************** Bank of India for [6], and I have always made an effort to manage my account responsibly. However, I find it unacceptable that the bank would enact such charges without providing adequate notice or transparency to its customers. This practice has resulted in a significant depletion of my account balance, leaving me with only [$176] currently.I firmly believe that this constitutes unfair treatment of customers and a breach of trust between the bank and its clientele. As a consumer, I expect transparency, communication, and fairness in all dealings with financial institutions.I kindly request that the Better Business Bureau investigate this matter thoroughly and take appropriate action to rectify the situation. I am seeking a refund of the unauthorized charges totaling [$280+] and a reassessment of the bank's policies regarding account maintenance fees.Thank you for your attention to this matter. I look forward to your prompt response and resolution.

State Bank of India (California) is NOT a BBB Accredited Business.

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