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Business Profile

Personal Trainer

1Body Training Studio, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive worked with DJ since March 2023. Last session was March 2024 and hes owed me 2k+ since then. See below for more details I started working with DJ in March 2023 to get in shape for my wedding. I prepaid him 2k in November 2023 to help him with his San **** gym leak issues. I thought we built a good relationship and he would show me the same respect and consideration when I helped him out but I was quite mistaken. I informed him that I was pregnant and most likely wouldnt continue with him in January 2024. My last session was in March 2024 and he owed me 2k+ in refunds. Hes made continuous promises that h*** pay me back. He would never initiate communication first, I would wait for his intended refund date and get crickets unless I text him first.He has made no effort to pay me back in any sense, shape or form. He gives all sorts of reasons for the delay and is now radio silence. He now owes me ***** + interest. For anyone that he owes - Please make sure you sue him in small claims asap since they take a while to process. I have done so and the judgement was in my favor. Lets all continue to hound him until we all get our money back. I sincerely hope you refund me asap and any other unfortunate people that you still owe.

  • Initial Complaint

    Date:06/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************** me at least $800 of unused sessions for a $1600 deposit. He admitted he will pay me $800, and m suspicion is he will keep saying that until a person gives up. 1. Had me do an intense workout that lasted in a week long migraine that I took drugs for all week. I still came into our regular sessions.2. While DJ will claim I asked to move my sessions from Tu/thu to Tu/Friday (because I had a meeting pop up) a week in advanced, I never asked for a reschedule of a scheduled session more than 24 hours in advance. However DJ did this on numerous occassions to me with less than 24 hours notice and constantly. also, DJ was to allow me to go into the gym for "extra time" (not personal training) on Saturdays at 10AM. The first month I was with him he cancled every single Saturday with the excuses: 1. car break in 2. allergies/ cold 3. Pge shutdown 4 migraine. For an entire month I could not get in on Saturday. When I changed my time from tu/Fri (in adanvce for the following week), he used that as justification for constantly rescheduling my sessions with less than 24 hours notice. I had had enough after a rescheduled session was bumped three times (my usual tuesday session to wednesday. Then he bumped me again in favor of another client. then bumpted me to saturday. Had a bogus excuse saturday. then bumped that to sunday. then said was going to church instead. and I said please refund my money because he had bumped a session to the next week. and his whole personality changed.he tried to reconcile, and I worked out with him again then this behavior started happening again. Another employee at his other gym he had to cover for, and asked if I could do the nextday. I said I couldn't, and clearly he doesn't have enough time for his roster of clients, and so I'm out and like a refund of how ever many sessions went unused. his demeanor changed again and I was uncomfortable and found this scary.DJ, pay me the $800 you promised you'd send,

1Body Training Studio, LLC is NOT a BBB Accredited Business.

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