We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Support Groups

Red Hat Society

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Support Groups.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $30.00 to join this organization. I have not heard anything from them. My card was charged but when I sign into the account, it keeps saying "on hold." They are non-responsive when you call or send in emails. I am seeking a full refund.

  • Initial Complaint

    Date:12/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Red Hat Society 12/3/2022 and paid the membership fee of $30. I never partook in any of the local chapter activities. There is a annual renewal fee of $30, but with no advance warning from year to year that one's card will be charged. Without any advance notice my card was charged another $30 on 12/3/2023. I tried repeatedly (emails, phone calls, even a letter sent via ***** to speak to a human about wanting to cancel this membership. Finally, I spoke to a human named "Lupa". I gave this person every scrap of details pertaining to this issue, and was informed "only ******** can cancel your membership and give you your $30 back." "********" never contacted me. I filed a dispute with my bank and was refunded the $30. Even the "local chapter" did not respond to my email request. ****My worry and concern is that this so-called organization will continue to charge my card ending in **** annually.**** I want this madness to stop and I want proof that this membership has been permanently cancelled. And to never charge my credit card again for a membership I want nothing to do with.

  • Initial Complaint

    Date:11/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/08/22 i purchased a membership with the red hat society, member ID number ********. On 11/08 I called the main headquarters number and asked how to become involved with the society, as I saw no meetings available to attend posted on the website, which was finally visible after Id paid the money. I was told it was up to each individual member to contact other members and ask to join in activities. I contacted numerous listed groups and even personally contacted one individual group head who responded to me once via email. When I continued to pursue with this person how to become involved and attend actual activities, I never heard from anyone again after 11/08/22. I was immediately disappointed in what looked like an inactive group and requested on 11/10 via email to member services to have my membership fee refunded and membership cancelled. I also spoke again to the woman who answers the single group telephone number listed for the supposed group headquarters in *************. I live nearby to *********, so I had assumed I would be close to a lot of the group meetings. The woman said that I had purchased the membership and it was too late to ask for a refund even if I was dissatisfied. They had my money and that was that. This was two days after purchase on 11/10/22. I dont feel this is an active social group but is a fraudulent use of what may have once been an active social society. Using the former group name and then offering nothing on purchase is a real scam. To be told that its up to you to create your own social group on this nothing website is a scam and a joke. After requesting membership in what are supposed to be all these active groups, I never saw any evidence of active participants or currently ongoing events. On their ******** page they advertise that you can purchase cruise trips, but I had no interest in that. I went on their ******** site to see if I could find anyone to talk to about this ghost town of a membership.

Red Hat Society is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.