Reviews

Review Details

• Review fromLaRette A.

  Date: 07/06/2024

  1 star

  LaRette A.

  Date: 07/06/2024

  This company advertised on ********* creating healty regiments to sell item. BEWARE PLEASE DON'T ORDER OR USE THEIR SERVICES, THEY WILL SCAM YOU OUT OF YOUR MONEY JUST LIKE THEY DID ME! I tried email, calling and messages no direct response. They uses AI messages by email, I just want my refund back.

  Body Sculpt 360 Aesthetics & Holistic Health

  Date: 11/06/2024

  At Body Sculpt 360 ********************************* Health, we pride ourselves on our unwavering commitment to integrity and respect for every individual who engages with our services. It is inconceivable that we would ever compromise our esteemed reputation for any reason. Notably, despite our strict no refund and exchange policy, we went above and beyond to provide a full refund to this customer.We maintain a meticulous approach to documentation and have comprehensive records of all communications pertaining to this client and their order. Our thoroughness ensures that we possess physical proof of every interaction, reinforcing our commitment to transparency and accountability in our business practices.This review is not merely misleading; it is a blatant misrepresentation of the facts and utterly unwarranted. The unfounded claims made have inflicted undue financial strain on our business operations, compelling us to seek legal counsel to address this matter.We invite all who read this to review the factual information presented below. ******* placed an order on July 5, 2024 at 11:45pm. At this time an email was sent to this customer stating the following: Re: Order #**** We hope this message finds you well. We wanted to provide you with an update on your recent order with us. We are pleased to inform you that your order is now in the final stages of preparation.The next communication you receive from us will be within 5 days from date of this email containing the shipping information, including tracking details.Please be advised that due to the high demand for our products, our current order processing times may take up to 7-10 business days from the date of purchase before shipping. We are working tirelessly to ensure that your order is processed efficiently and accurately. We are working diligently to ensure that your order is processed efficiently and shipped out to you as soon as possible.Should you have any questions or require further assistance, please do not hesitate to reach out to our customer service team at ************************************************************************************* you for choosing us for your shopping needs. We appreciate your business and look forward to delivering your order to you soon.On July 6, 2024 at 6:53am, We received the following message from *******: I never had to wait this long for any order from a company! Just refund me my money back plus shipping I had to pay for! Thank you On this same day at 3:15pm a representative contacted ******* regarding her request. She told our representative that she was moving & was not confident that she would receive her order before moving. Despite our no refund policy our representative, made an exception due to the circumstances and processed a refund for the total order amount, including shipping of $43.41. ******* was that her order was cancelled & refunded and to allow 3 to 5 business days.On July 12, 2024 at 9:12am We received another email from ******* stating the following: Good morning Last Saturday, I spoke with one of your customer service. Told I wanted to cancel my order. She said I would be refunded my money back 3 to 5 days. I still waiting on my refund. Today is Friday. Please put the money back on my card!On July 14, 2024 at 5:38am, we responded with the following: We apologize for any inconvenience. Your order has been canceled. To clarify our policy, we do not provide or offer refunds, as clearly outlined in our terms and conditions and refund policy. Please note that orders are not processed on weekends, as specified on our website along with our processing times. It states on our website that processing times can take up to 7-10 days before shipping. Yourorder was purchased on Saturday, June 29th. Had your order been given the necessary processing time as indicated on our website, it would have been delivered by July 9th.However, we decided to make an exception and canceled your order on 7/6/24. We see that you made your purchase through ******. We will contact Sezzle to ensure their system reflects the cancellation on their end. Sometimes, there is a delay. A representative will contact you on Monday the next business dayto follow up & confirm.On July 14, 2024 at 9:33 am we received another email from ******* stating the following: The customer service representative lied to me over the phone . She said I was going to get my money back 3 to 5 days. I'm done with you guys. I'm going to contact yelp to let the consumers know, you guys robbed people of their money. Smh On this same day at 3:19pm, we responded with the following: HiLaRette,We have not lied to you at all. Your order has been canceled. We would never compromise the integrity of our business model for any amount of ********** most certainly would not compromise business operations for$43.41. Keep, in mind we canceled your order as a courtesy to you. We do not provide or offer refunds& have been in full compliancewith your order according to our company ********* you have another method of payment that can be used for a refund, ie. *****? We can add this method for refund & notify ***************** is closed on Sunday and Monday. July 14, 2024 at 6:33 pm a non-working day, a representative reached out to LaRette via text message to inquire whether she had an alternative payment method available for her refund. We suggested the use of Zelle, as there was a delay with Sezzle, and informed her that we would utilize this method to process her refund. We also communicated that we were unable to resolve the matter within 24 hours and that her refund would be mailed to the address we had on file.Shortly thereafter, ******* contacted us directly and spoke with the owner. During this conversation, she expressed concerns about her order arriving before her upcoming relocation. The owner clarified that her order had already been canceled and refunded for several days. Without a definitive way to confirm whether Sezzle had processed a refund, the owner offered to issue a full refund via *****. As of now, we remain uncertain if Sezzle also refunded the client, which could potentially result in a double refund. However, the owner's primary focus was on resolving the issue promptly.LaRette was fully refunded on July 14, 2024, in the amount of $43.41 for order #****, with confirmation #*********** light of this erroneous and unjust review, which has led to a tangible decline in our online sales, we are currently seeking legal counsel to address the situation.